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Can only open in Safe mode using remote monitor


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#1 muzzles

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Posted 19 April 2010 - 03:31 PM

I have a XPS m1201 mini laptop running windows 7. Last week when trying to start normally the screen went blank. Now when I try to open in a normal mode my laptop screen has dark wide lines.

I can open in safe mode hooked up to a desktop monitor. I can not open outlook but can open word and excel. I can not open in safe mode just using my laptop screen.

Is my hard drive going bad? Do I have a bad vidoe card? When I ran the dell diagnostics they showed everything was fine. I ran virus and spyware scan last week and nothing found.

Thank you

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#2 the_patriot11

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Posted 19 April 2010 - 04:19 PM

can you start normally using a external monitor? (you may have to change some settings while in safe mode) the fact you can boot up with the external monitor means its more then likely what is bad is the LCD screen. Is it still under warranty?

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#3 muzzles

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Posted 19 April 2010 - 04:21 PM

Thanks,

When booting into Safe Mode it doesn't boot correctly everytime. Would scanning (error checking) & defraging be advised?

Thank you

#4 the_patriot11

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Posted 19 April 2010 - 07:57 PM

Couldn't hurt, but it sounds like a display issue, either a bad LCD, bad video card, or corrupted driver. Once in safe mode you might try uninstalling and reinstalling the graphics drivers.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.





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