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Computer will not shut down


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5 replies to this topic

#1 AhrenFox

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Posted 19 April 2010 - 10:43 AM

Hello, I have a work laptop that for as long as I know has not been able to shut down by itself, you have to hold the power button down to turn off. It goes through the motions of closing then nothing a blank blue screen, I have let this go on through the night only to find in the morning still sitting there with a blank blue screen. I have been told that the computer had windows 7 when purchased and it was downgraded to windows XP, it is a WalMart (problem right there im sure of it) Dell Inspiron 1545, with 3GB memory. Any help would be most appreciated. Thank you in advance. :thumbsup:

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#2 hamluis

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Posted 19 April 2010 - 10:54 AM

Shutdown problems are common to every version of Windows, have always existed.

You can look at the following links and attempt to find a situation matching yours which might resolve it.

Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029

Troubleshooting Windows Shutdown Problems - http://www.windowsnetworking.com/articles_...s-Shutdown.html

Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm

Windows XP Shutdown Troubleshooter - http://aumha.org/win5/a/shtdwnxp.php

Louis

Edited by hamluis, 19 April 2010 - 02:49 PM.


#3 petewills

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Posted 19 April 2010 - 12:23 PM

If you cannot find a solution through Louis' links, you could also try the Microsoft User Profile Hive Cleanup Service (UPHClean)

Info and link:

http://support.microsoft.com/kb/837115

Direct link:

http://www.microsoft.com/downloads/details...;displaylang=en

It's very effective for dealing with shutting down services.

Unresponsive programs may need more attention.

#4 cryptodan

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Posted 19 April 2010 - 02:15 PM

If this is a work issued laptop let the IT Department take care of it.

#5 AhrenFox

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Posted 20 April 2010 - 09:36 AM

Thank you all for the advice, help and links but alas none seem to work. The IT guy says he cant do anything at this time and that is why the computer has not been fixed, so oh well. If I find a fix I will post it. Thanks again.

#6 cryptodan

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Posted 20 April 2010 - 12:41 PM

Thank you all for the advice, help and links but alas none seem to work. The IT guy says he cant do anything at this time and that is why the computer has not been fixed, so oh well. If I find a fix I will post it. Thanks again.



Let your IT Guys fix it, and ask your employer to give you a replacement.




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