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HELP ME PLEASE!!!!


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#1 Maxie19699

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Posted 19 April 2010 - 07:24 AM

Hi There,

I should mention that I didn't read all of the details and in desperation, I ran the Combifix programme before using this site. However, there are no obviious problems so far.

About a week ago, someone hacked into my email (AOL) and emailed everyone in my address book, there was no message in the email it just had the title 'Don't miss this' and each title was then followed by a different character. After that my laptop started to run slowly and wouldn't shut down when the lid was closed (since running Combi, it shuts down). I don't understand the Notepad information so consequently I'm not sure if the virus/trojan(s) have been removed or what further action (if any) I need to take. Would someone please help me?

Look forward to hearing from someone soon!

Cheers in advance!

Caroline (aka Maxie19699).

EDIT: Moved from Malware Removal Logs to Am I Infected, more appropriate forum ~ Hamluis.

Edited by hamluis, 19 April 2010 - 10:39 AM.


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#2 Maxie19699

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Posted 19 April 2010 - 11:25 AM

Just need someone to help me understand the log? Is it OK to post it?

#3 roadclosed

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Posted 19 April 2010 - 01:52 PM

Please do not post any ComboFix logs

Please download Malwarebytes Anti-Malware


http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html

and save it to your Desktop. Do Run from normal mode.

alternatvie link
http://download.cnet.com/Malwarebytes-Anti...&tag=button



Make sure you are connected to the Internet.
Double-click on Download_mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:

Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.


On the Scanner tab:
Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.


Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Let someone check that report for you instead

#4 Maxie19699

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Posted 19 April 2010 - 03:10 PM

Hi Roadclosed,

Thanks for getting back to me so quickly. I downloaded and ran the software, as you can see, it shows no infection, is it worth double checking? Also, how do I remove the Combifix files?

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 4007

Windows 6.0.6000
Internet Explorer 7.0.6000.16982

19/04/2010 12:37:40
mbam-log-2010-04-19 (12-37-40).txt

Scan type: Quick scan
Objects scanned: 106915
Time elapsed: 4 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




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