Update: 4-19-2010, 09:33am
I was unable to complete the steps from the regular user profile. However, I accessed the Administrator profile and WAS able to complete all of the steps! The rescue is complete and looking good. :-)
Many, many thanks to all of you for the great tips that made this revival possible.
Harvey T. - KEDU Radio
I have been through all of the steps to uninstall "Personal Security.' So farm rkill, iEplore and Explore.exe will not continute to deploy. The DOS/Black Screen lasts only seconds. I cannot deploy Malwarebytes. Suggestions?
I assume you're starting up in safe mode?
If you start up in safe mode and you have a copy of rkill on a USB stick, then you should be able to open and use it to stop the malware running. Then you can run Malwarebytes.
Once you've finished with the scan, open Search from the desktop (make sure it's expanded to look for hidden files and look for any signs of Personal Security or anything else you knos's infected you.
They're normally hidden at the best of times, but sometimes they turn up. Needless to say if there is anything, send it to the recycle bin.
Once you've done that, go to the explorer, click on the Safety tab, then delete browsing history - tick ALL the boxes, then delete.
Do the same thing again with the Tools tab - sounds stupid but temps hang in there sometimes! Once that's done, turn off System Restore.
Then empty the Recycle Bin. Then download a copy of Rkill to the desktop, and another to a folder you can access from the desktop (as a backup in case any latent malware tries to delete the first).
Then restart in normal mode, click on rkill ASAP just to be sure, then run a full scan with your regular antivirus suite (must have its own antimalware bult in to be sure).
If it comes up clean, then I'd recommend going to recovery/reinstall (not restore) just to be sure.
if you're running an HP and you haven't done a recent backup to an external drive, then try a basic recovery which will allow you to save your stuff. Then go into Destructive Recovery and return to basic factory settings - means you have to reinstall everything added after that, but it's the only way to be sure the computer is clean.
If you've missed any of these, there's a fair chance you still have some form of malware lurking in your computer.
Hope smething there is of help.