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Symantec Antivirus does not want to come off computer

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#1 dsagent


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Posted 18 April 2010 - 11:37 PM

First I tried to uninstall the program from the Vista control panel and got the error message: Error opening installation log file. Verify that the specified log file location exists and is writable. Although it appears to have removed some files anyway since now the program won't open.

So instead I tried the removal tools but then all off those say to remove it manually. (which I can't do anyways)

I read the pinned topic and tried all of the suggestions but none of them worked.

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#2 keyboardNinja


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Posted 18 April 2010 - 11:52 PM

I see you have an unresolved log topic here: http://www.bleepingcomputer.com/forums/t/282877/computer-has-been-infected-with-a-tricky-virus-logs-included/

If you are still having malware problems, please notify the person helping in your log topic with a PM.

To help with your problem in this topic....sometimes uninstallers for programs don't work. This is obviously problematic as you want to remove it, but it won't uninstall!

Please use Revo Uninstaller to remove all traces of Symantec from your computer. Note: the uninstaller will likely not work now either, but Revo is handy due to the fact that it scans for leftover registry entries and files on your computer and deletes them. This is especially handy if the uninstaller won't run or fails (your case). Revo can be used to safely remove all components of the troublesome program.

After removing Symantec, I would recommend finding a good anti-virus program. Avast is the best free one out there, so I would recommend it. :thumbsup:
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#3 dsagent

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Posted 19 April 2010 - 10:42 AM

That other topic I made was fixed and since it was locked I pretty much forgot about it.

I tried Revo uninstaller and then tried a different version of the Removal Tool and it worked. Thanks.

#4 Animal


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Posted 19 April 2010 - 11:16 AM

Thank you for letting us know your issue is resolved and how you were able to do so. :thumbsup:

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