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Confused


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#1 DonCorneo

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Posted 18 April 2010 - 10:31 PM

I had originally posted in this forum, but re-posted to the "Logs" forum since I was posting with a log. Should I start here to get response or is it properly posted in the "Logs" forum?

I am waiting for an answer so I can finish the a-squared scan. It is waiting for me to Quarantine, Delete, or ignore the "Trojans" it found. It has been 2 hours since I originally posted and would like to close out the program.
Thank you.

The topic I posted is acdseeqv.exe

Edited by DonCorneo, 18 April 2010 - 10:32 PM.


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#2 keyboardNinja

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Posted 18 April 2010 - 10:40 PM

Yes, it is properly posted in the log forum. I understand your impatience waiting for a reply. It is probably okay to let A-squared quarantine those files it found, but don't delete anything. Then you can close the program and wait for assistance in your log topic.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/310885/acdseeqvexe/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic at least once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, this topic will be closed. Good luck with your log. :thumbsup:
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#3 DonCorneo

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Posted 18 April 2010 - 10:55 PM

Thanks for letting me know.
I also didn't know about installing anything else, which I can see as being important.

I will edit my post that I have quarantined the suspected files for now.




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