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#1 Bear12664


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Posted 18 April 2010 - 09:30 PM

My computer keeps freezing up when I'm on the internet. I had problems with that trojan (I think) that causes you to go to other pages when you do a Google search. I cleaned that up, yet my computer keeps having issues.

I'm running Windows XP and have Avast Antivirus and Malwarebytes on my computer.

When I have run Avast scans, I get the following virus results:

When I run Malwarebytes, I get the following results:
Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.

I don't know what I have and I don't know how to fix it. I have tried to do searches on the internet, but I know not all computers are the same... so I figured mine probably needs specific instructions. I'm also not the most computer-saavy person when it comes to stuff like this, so any ideas on what to do would be greatly appreciated.

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#2 quietman7


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Posted 19 April 2010 - 09:42 AM

Did avast provide a specific file name associated with the malware threat (Win32:Rootkit-gen) detection and if so, where is it located (full file path) at on your system?

Rescan again with Malwarebytes Anti-Malware (Quick Scan) in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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