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Virus Help Please


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#1 aaaaaa

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Posted 18 April 2010 - 07:12 PM

I keep getting boxes with Anti-virus software alert...Attention ! Spy-ware Alert. Any programs I try to run like Ad-Aware, Spybot, Malwarebytes, a few other programs from this various places on the internet...I'm not very computer savvy :thumbsup: I am guessing I have a virus... Is there anything I can do to get things running again? I would appreciate it very much if I could get some advice.

Thanks Kindly,
Mary

Edited by Budapest, 18 April 2010 - 07:13 PM.
Moved from Vista ~BP


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#2 boopme

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Posted 18 April 2010 - 09:42 PM

Hello Mary, let's see if we can get in this way.

Run FixExe.reg

FixExe.reg
....click Run when the box opens


Now RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot your computer after running rkill as the malware programs will start again.


Now run MalwareBytes...


Finally run SAS:
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Post RKill,SAS and MBAM logs and Let us know how the PC is running now.
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#3 aaaaaa

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Posted 19 April 2010 - 06:26 AM

Hello,
Thank you. When I hit the first one FixExe.reg I hit merge instead of run...correct?

#4 boopme

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Posted 19 April 2010 - 08:46 AM

If you are running XP .... Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.


Fixreg..Once open, double-click on the FixExe.reg file. When Windows prompts whether or not you want to allow the data to be added to your computer, click on the Yes button.


Post your scan logs,thanks.

Edited by boopme, 19 April 2010 - 10:49 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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