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dvd writer not reading dvds


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#1 jmartens2

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Posted 18 April 2010 - 06:05 PM

hi,
i could use a little help. my samsung ts-h552b has stopped reading dvds.
i've tried several programs.
i've updated bios on unit.
tried several different dvds.
i've tried uninstalling unit in windows to try to reinstall drivers.
i can read cds, so i think the reader is okay.
i use win xp sp3.
it used to work.
win xp sees it in system
thank you for your time
jmartens

Edited by jmartens2, 18 April 2010 - 06:06 PM.


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#2 Budapest

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Posted 18 April 2010 - 06:08 PM

Try the fix given on this Microsoft page.
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#3 rneufeld

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Posted 18 April 2010 - 06:17 PM

I've fixed several cd/dvd players with this problem its a registry change make sure you know what you're doing with your registry before editing it!!

A. click on Start and then run....put in "regedit" in to the command line.

B. Find the the registyr key HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318}

When you see the UpperFilters key left click it and press delete, you will be asked for a confirmation, just click YES

find the Lowerfilters key and left click it and press delete, confirming it as well.

C. Reboot the computer

Now restart your computer and you should have a working CD/DVD drive once more !

Sometimes cd/dvd writing software changes the filters...deleteing and rebooting causes windows to put them back in.

#4 Platypus

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Posted 18 April 2010 - 06:48 PM

The best thing to try first is booting from a DVD, such as a Vista installation disc or a Linux Live DVD. That immediately tells you if the drive can in fact read a DVD. If it can't, there's no point wasting time doing other stuff. Cleaning the laser lens is the only possible maintenance measure to try in this situation, but most likely the DVD section of the laser has failed, and the drive needs to be replaced. If the drive can boot the computer, then you're sure it's worthwhile pursuing other fault-finding measures in Windows.

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#5 jmartens2

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Posted 18 April 2010 - 08:28 PM

tried the microsoft fix
tried deleteing filters
and i do not have a dvd i can boot to.
same results
jmartens

#6 jmartens2

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Posted 18 April 2010 - 08:33 PM

also windows didn't put the filters back after reboot

#7 Budapest

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Posted 18 April 2010 - 08:37 PM

Have you got one of those CD/DVD drive cleaning kits you could try?
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#8 MrBruce1959

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Posted 18 April 2010 - 10:41 PM

Have you got one of those CD/DVD drive cleaning kits you could try?


I think this advice given, is the most likely fix you are looking for jmartens2.

If that lens cleaner disk does not fix the problem, I would suggest you go a little deeper by removing the drive and remove the cover from it, try to gain access to the laser lens with a cotton swab dipped in alcohol and gently wipe the lens, then reassemble the drive and try the disk again.

If this fails, then this means the laser has lost some of its strength and can no longer read the data at certain wave-lengths. Requires buying a new drive, because the cost to repair the drive exceeds the price of a new one. IMO
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