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Removing trojans...


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#1 soryo

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Posted 18 April 2010 - 05:31 PM

OK, so, I recently got rid of Xp security tool. Well, it seems (after running malwarebytes) That I still had a ton of trojans and some backdoor bot on here. It quarantined most of it, but for some reason it said not everything could be removed. o__o (I also ran microsofts free program before this. It couldn't remove some things either).
I have the log from malwarebytes, dunno if that would help...I'm not sure what's still left to get rid of, since I only see the quarantined items. >>;; I'm freaking out. xD;
What should I do now?
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#2 Budapest

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Posted 18 April 2010 - 05:37 PM

Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 soryo

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Posted 18 April 2010 - 05:39 PM

Okee here it is. >.<;;

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3930

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

18.04.2010 17:24:07
mbam-log-2010-04-18 (17-24-07).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 133929
Time elapsed: 17 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 4
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Documents and Settings\Owner\Local Settings\Application Data\Windows Server\zidtwq.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\forceclassiccontrolpanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\AppCertDlls\appsecdll (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Owner\Local Settings\Application Data\Windows Server\zidtwq.dll (Trojan.Agent) -> Delete on reboot.
C:\System Volume Information\_restore{FFEE7436-A2C3-4688-9BAE-A6763B58640E}\RP2\A0000287.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{FFEE7436-A2C3-4688-9BAE-A6763B58640E}\RP2\A0000291.dll (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\diskchk.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\mnsiq.sys (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Windows Server\zidtwq.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\certstore.dat (Trojan.Agent) -> Quarantined and deleted successfully.
Remember that you're unique, just like everyone else.

#4 Budapest

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Posted 18 April 2010 - 05:47 PM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 soryo

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Posted 18 April 2010 - 05:57 PM

Doesn't look like it's finding anything anymore. o.o;

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3930

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

18.04.2010 17:54:13
mbam-log-2010-04-18 (17-54-13).txt

Scan type: Quick scan
Objects scanned: 107082
Time elapsed: 4 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Remember that you're unique, just like everyone else.

#6 Budapest

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Posted 18 April 2010 - 06:03 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link
  • Close all open browsers before using, especially FireFox. <-Important!!!
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Notes: On Vista, "Windows Temp" is disabled. To empty Temp, ATF-Cleaner must be Run As Administrator.
The Prefetch cleaning feature has been disabled for Vista Users. Tabs for applications that are not installed are grayed out.


Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 soryo

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Posted 18 April 2010 - 09:07 PM

That took a while.^^ Eeep it found two trojans!

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/18/2010 at 08:00 PM

Application Version : 4.35.1002

Core Rules Database Version : 4744
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 01:33:39

Memory items scanned : 235
Memory threats detected : 0
Registry items scanned : 5237
Registry threats detected : 2
File items scanned : 30711
File threats detected : 0

Trojan.Hugipon
HKLM\System\CURRENTCONTROLSET\SERVICES\6TO4\Parameters
HKLM\System\CURRENTCONTROLSET\SERVICES\6TO4\Parameters#ServiceDll
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#8 Budapest

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Posted 18 April 2010 - 09:08 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 soryo

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Posted 18 April 2010 - 09:23 PM

I have a quick question, Is it ok to have a ton of malware/virus scanners on your computer at once? I haven't removed any programs I've installed the past few days.
And thanks so much for helping me. >.< <3
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#10 boopme

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Posted 18 April 2010 - 09:28 PM

Hello we can remove them when done. These are not all Active.

You're Mbam is slighlty outdated.
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 soryo

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Posted 19 April 2010 - 07:39 PM

Hello. ^^
Alright so! I attempted to follow the directions for Dr. Cure it, but for some reason my computer can't handle it. D=
I left it for at least 6 hours, and it was stuck at the half way point. When I exited out, it told me it had found some things. DX
I never got passed the express scan.
-Was on safe mode, was intensely laggy and froze a lot-

As for updating Mbam, it keeps giving me errors when I try to update. ;.;
"An error has occurred, please report this error code to our support team.

MBAM_ERROR_UPDATING (12029, 0, WinHttpSendRequest)"

I just downloaded recently. >>'

Edit: Oh ya! I didn't realize it before, but I think in google search I'm being re-directed to random search sites. I'm kind of scared to search and see if the redirecting has stopped. .______.;;;

Edited by soryo, 19 April 2010 - 08:08 PM.

Remember that you're unique, just like everyone else.

#12 boopme

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Posted 19 April 2010 - 08:40 PM

Hello, let's try this.

Run RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot your computer after running rkill as the malware programs will start again.


Now let's try an Online scan with ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 soryo

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Posted 19 April 2010 - 10:21 PM

Hi hi! I have run ESET once before, recently, and it got rid of security tool. I ran it again though.^^
I'm wondering if it's possible for instant messaging programs to be infected? It won't even let me sign on since I had that virus. I haven't tried uninstalling/reisntalling yet though. Sorry for all the random questions. ><

ESET didn't find anything.this time. Oh! And the re-directing to random search websites seems to have stopped. Overall nothing weird is happening anymore. I'm hoping this means I'm almost clean. XD I don't think my computer has ever run this fast before. o_______o

Um..for some reason it's not finding the log.
I copied and pasted, so I'm fairly sure it was correct.

Edited by soryo, 19 April 2010 - 10:22 PM.

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#14 boopme

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Posted 19 April 2010 - 10:35 PM

Ok , if Eset found nothing it may not produce a log.
Probably just need to do the uninstalling/reisntalling, it may have had infected files that were removed.


If there are no firther issues on here then...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 soryo

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Posted 19 April 2010 - 10:46 PM

Alrighty created the restore point and followed the directions.

Thank you so much for your help! I truly appreciate it! The last time this happened I had to completely wipe my system. ><
Can I ask one more thing? ^^;
How do I remove the Dr. web cure it thing? I can't find it in the install/uninstall area or under my programs. >.< I have the icon on my desktop still though.
Remember that you're unique, just like everyone else.




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