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Have to run programs twice before they load


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#1 scottatmu

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Posted 18 April 2010 - 01:25 PM

I'm running Windows XP and just recently started to have the following issues:

- Majority of the time I have to launch a program two times before it will actually run

- In IE sometimes the toolbars do not show

- In FF sometimes it hangs OR sometimes it doesn't load the CSS. I have to hard-refresh to get the CSS working. Also sometimes the images don't load so I have to do the same thing.

What should be the first step to take to diagnose this?

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#2 boopme

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Posted 18 April 2010 - 02:11 PM

Hello, let's start here.

Run FixExe.reg

FixExe.reg
....click Run when the box opens


Now RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot your computer after running rkill as the malware programs will start again.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 scottatmu

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Posted 18 April 2010 - 03:15 PM

When I ran rkill an unexpected error message came up 3 times in a row about a file called "pev.rkexe"

------------------------------------

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 4002

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

4/18/2010 3:12:42 PM
mbam-log-2010-04-18 (15-12-42).txt

Scan type: Quick scan
Objects scanned: 121610
Time elapsed: 5 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 scottatmu

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Posted 18 April 2010 - 03:24 PM

Here is the rkill log:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Scott on 04/18/2010 at 15:04:58.


Processes terminated by Rkill or while it was running:




Rkill completed on 04/18/2010 at 15:05:41.

#5 boopme

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Posted 18 April 2010 - 03:25 PM

If you get an alert that Rkill is "infected", ignore it. The alert is just a fake warning given by the rogue software which tries to terminate programs that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.


Lets do an online scan ,if still nothng there than we may have a soft/hardware issue.

ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#6 scottatmu

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Posted 18 April 2010 - 07:23 PM

Looks like some of them are in emails in my outlook folder. I wish it told me which files.

Should I restart as the last one said it would be removed after restart?

----------------------

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=f5bfb2e789c53b49ba8b848bb10fb7a5
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-04-19 12:30:46
# local_time=2010-04-18 06:30:46 (-0600, Central Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 45585243 45585243 0 0
# compatibility_mode=769 16774142 0 2 87354187 87354187 0 0
# compatibility_mode=5891 16776869 100 100 0 11751030 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=269872
# found=11
# cleaned=6
# scan_time=10602
C:\Documents and Settings\Scott\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\Inbox.dbx multiple threats (unable to clean) 00000000000000000000000000000000 I
C:\Documents and Settings\Scott\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\Sales (1).dbx multiple threats (unable to clean) 00000000000000000000000000000000 I
C:\Documents and Settings\Scott\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\Support.dbx Win32/Netsky.Q worm (unable to clean) 00000000000000000000000000000000 I
C:\Documents and Settings\Scott\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\Sales2.dbx multiple threats (unable to clean) 00000000000000000000000000000000 I
C:\Documents and Settings\Scott\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\Support2.dbx probably a variant of W97M/TrojanDropper.Agent trojan (unable to clean) 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\WINDOWS\cvsssv.ini.vir Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Qoobox\Quarantine\C\WINDOWS\cvsssv.ini2.vir Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Qoobox\Quarantine\C\WINDOWS\SYSTEM32\ghhkj.bak1.vir Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Qoobox\Quarantine\C\WINDOWS\SYSTEM32\ghhkj.ini.vir Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Qoobox\Quarantine\C\WINDOWS\SYSTEM32\hydmjrct.ini.vir Win32/Adware.Virtumonde.NEO application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\WINDOWS\SYSTEM32\dpnsDCTR.dll a variant of Win32/Kryptik.DQM trojan (cleaned by deleting (after the next restart) - quarantined) 00000000000000000000000000000000 C

Edited by scottatmu, 18 April 2010 - 07:24 PM.


#7 boopme

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Posted 18 April 2010 - 08:42 PM

Yes reboot
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 scottatmu

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Posted 19 April 2010 - 06:31 AM

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 4005

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

4/18/2010 11:43:18 PM
mbam-log-2010-04-18 (23-43-18).txt

Scan type: Full scan (C:\|)
Objects scanned: 382645
Time elapsed: 2 hour(s), 46 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 boopme

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Posted 19 April 2010 - 12:44 PM

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 scottatmu

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Posted 20 April 2010 - 05:16 PM

I'm logging in via my phone right now as I'm at a conference, but I ran SuperAS and the log showed that it found nothing.

#11 boopme

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Posted 20 April 2010 - 08:26 PM

How are the first issues now? Is it running normally?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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