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What do I do NOW?


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#1 Wisdom Dude

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Posted 18 April 2010 - 12:59 PM

The first scan with SuperAntiSpyware said my husband's 2006 XP had 8 Trojan Horses, 12 adware tracking cookies, and a 19th malware I no longer remember. When SAS said it to reboot, I rebooted -- and ZERO .exe programs would work! ("Which program from this list do you want to open Firefox with?") I tried and failed to reboot into Safe Mode w/Networking and then into Safe Mode. When I rebooted into "last mode that worked," I once again couldn't make any .exe programs work.

Long story short, I managed to download & run Malwarebytes, which told me I had 3 MORE Trojan Horses, plus three disablements of registry entries. It too told me I needed to reboot.

Two more scans later with both SAS and MWAM, and I THINK I've gotten Jerry's computer malware-free, at least for them moment. But I'm assuming that with three registry entries disabled, the computer is probably wide open to further attacks. So my question is, what do I do NOW to fix Jerry's computer and KEEP it fixed? Obviously I need to fix his registry, but I don't have a clue as to how I ought to proceed.

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#2 boopme

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Posted 18 April 2010 - 02:09 PM

Hello please post the SAS and MBAM logs so we can see what was here.

If you still have the File Association issue do this...
Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.


Perform an online scan with ESET ...
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#3 Wisdom Dude

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Posted 21 April 2010 - 01:16 PM

Although both SAS and MWAM both told me this morning that I don't have a problem, in fact Jerry's computer definitely DOES still have a problem.

To recap: On Sunday, SAS found and removed 39 malwares, requiring a reboot. Second, MWAM found 8 malwares & required a reboot. Three of those malwares indicated that Jerry's registry has been hacked. Third, SAS found and removed 3 malwares; fourth, MWAM found & removed 2 malwares. At the tail end of the afternoon, I read your courteously swift reply to my original query.

(I might add that Jerry's own preferred anti-malware program, Vipre, has NEVER found a single malware for me.)

Monday I had no time to address Jerry's problem. Yesterday, neither SAS nor MWAM found any problems; however, Firefox displayed three unwanted ads, two in new windows and one in a pop-up window. Next I ran an online scan with ESET, which found three Trojan Horses, but refused to tell me anything more EXCEPT that I needed to buy it or download the free 30-day trial version. None of this quarantining business you were talking about.

This morning, once again neither SAS nor MWAM found any problems. And today, Firefox has SO FAR displayed [strikethru: three four] five unwanted ads, [strikethru: one two] three in new windows and two pop-ups. (Needless to say, Firefox is set to allow ZERO of these, which leads me to believe Firefox itself is infected.)

Here is today's MWAM log. More below.

_______________________

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 4016

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

4/21/2010 12:25:06 PM
mbam-log-2010-04-21 (12-25-06).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 221339
Time elapsed: 47 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

____________________________________________________________

Before I ran ESET a second time today, I tried to download the free 30-day trial version. It told me that I had to uninstall all my current anti-malware programs first. Well, bleep THAT bleep! I'm not uninstalling nuthin' until YOU tell me to!

I ran ESET-online a second time (and TODAY, it objected to the very existence of Vipre, SAS, & MWAM), and THIS time I wrote down what it said BEFORE I let it tell me I had to "buy or die." It told me Jerry's computer has:

JS/Exploit.Pdfka.NXB trojan
JS/Exploit.Agent.NBB trojan

ESET found a third Trojan Horse yesterday that it did NOT find today -- but unfortunately, yesterday I didn't realize ESET would withhold its results from me until I coughed up.

So -- do I have to uninstall Vipre (no great loss), MWAM (free version), or SuperAntiSpyware Pro, for which I paid a big old $10?

Mary

#4 boopme

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Posted 21 April 2010 - 02:37 PM

Well you can remaove and reinstall free MBAM. SAS as you have a lic. key is no problem. But you should be able ti diable SAS by right clicking it in the System tray and closing it. The it should not interfere, Two AV's will interfere. You can disable Vipre the same way for the ESEt or other tool scans so things go smoother.
In fact we should disable and run a long scan with Dr Web and a GMER rootkit scan before we move on to switching your AV. As if we still have things they may interfere with your install and create an uneeded headache.



Drweb-cureit
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

GMER
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Wisdom Dude

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Posted 21 April 2010 - 03:16 PM

> Reboot your computer in "Safe Mode" using the F8 method.

Alas, one of my most serious problems is that whatever malware is in charge does not allow EITHER "Safe Mode" OR "Safe Mode With Networking." It refuses EVERY TIME.

#6 boopme

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Posted 21 April 2010 - 03:19 PM

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection.

Please download SUPERAntiSpyware Free
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.
Now that you've installed it may as well try a Safe Mode scan with it.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Wisdom Dude

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Posted 22 April 2010 - 03:30 PM

Today's "progress": Quick scan w/SAS: zero infections. I did as you said, and SAS repaired Jerry's safeboot key so I could start in Safe Mode. Then I downloaded both Dr. Web and GMER.

Updated SAS definitions. Updated MWAM definitions. Went into Safe Mode. Full scan w/SAS: zero infections. Full scan w/MWAM: zero infections (same report as I uploaded yesterday).

Opened Dr. Web, which did indeed press me to buy. (As if, in Safe Mode, I even COULD.) Within the first few minutes, Dr. Web (1) told me it had found and "eradicated" BackDoor.Tdss.565. Then Dr. Web froze, and Jerry's computer froze as well. I could Show Desktop and Maximize Dr. Web and that was ALL -- I could NOT Restart, or Turn Off, or anything else whatsoever.

After about two hours, I turned off the surge protector. That's probably a very naughty thing to do, but that was the only thing I COULD do. I turned the computer on and went back into Safe Mode. Then I started Dr. Web again. And the EXACT SAME THING happened again! It found and "eradicated" BackDoor.Tdss.565, and now even as I type these words, it's sitting there frozen, doing absolutely nothing whatsoever. After roughly an hour.

So, what next, O Guru? Eventually I will once again have to turn Jerry's computer off at the surge protector. Ought I to just skip Dr Web at the moment and go straight to GMER?

#8 boopme

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Posted 22 April 2010 - 03:50 PM

I want you to run TDDS Killer ,instructions are here How to remove the TDSS, TDL3,

the update rerun a FULL MBAM scan in Normal mode if posssible. MBAM is actually the odd but stronger tool in Normal mode.

Edited by boopme, 22 April 2010 - 03:50 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Wisdom Dude

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Posted 23 April 2010 - 11:36 AM

I downloaded and ran TDSSKiller, which said:

Infected / cured / cured on reboot: 1 / 0 / 0
Registry I / C / CoR: 0 / 0 / 0
File objects I / C / CoR: 1 / 0 / 1

The program told me I needed to reboot, Y/N. So I did. On reboot, I ran TDSSKiller a second time, just to make sure it had in fact gotten rid of that naughty file object. The results were IDENTICAL.

So, I rebooted a second time, and ran TDSSKiller a third time. And got the identical results. This time I did NOT reboot. I ran TDSSKiller a fourth time, thinking I would get the chance to do a -l, but I think I'm going to need to run it at the CMD prompt to do THAT. What was interesting about this final run is that (a) the program didn't tell me I had to reboot, and (:thumbsup: it told me that my "atapi" driver has been "infected by TDSSKiller rootkit"!

What am I doing wrong? Even as I type these words, I'm running the MWAM full scan in Normal mode.

Mary

#10 boopme

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Posted 23 April 2010 - 12:12 PM

You have the full rootkit and we'll need specialized tools to kill it.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Orange Blossom

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Posted 24 April 2010 - 03:10 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/312267/its-probably-tdss-in-my-rootkit/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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