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Desktop Security 2010 Will NOT go Away


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2 replies to this topic

#1 sierrafrancis

sierrafrancis

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  • Gender:Female
  • Location:Georgia
  • Local time:03:36 PM

Posted 17 April 2010 - 10:39 PM

The other day i kept getting pop-ups on my computer about a threat on my computer. It was Desktop Security 2010. I always ignored it because i figured it was a scam, but untill it became really frustrating is when i tried to delete the program myself (uninstall it), but i couldnt because there was no delete/uninstall button. I searched the internet for how to get rid of Desktop Security 2010 and came across this website [http://www.bleepingcomputer.com/virus-removal/remove-desktop-security-2010] and followed the instructions exactly. After i restarted my computer, the Desktop Security 2010 program was back on my computer. I then went to the page "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help" [http://www.bleepingcomputer.com/forums/topic34773.html] for more help. I have my two .txt files but everytime i tried to do the GMER, my computer would restart before it could even finish. So therefore... i dont have it.
i need HELP! sad.gif



DDS (Ver_10-03-17.01) - NTFSx86
Run by Sierra at 21:46:48.34 on Sat 04/17/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.94 [GMT -4:00]

AV: Kaspersky Anti-Virus *On-access scanning enabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\NMSSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\GWMDMMSG.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
C:\program files\quicktime\qtsystem\quicktimempeg4authoring.resources\sv.lproj\quicktimeresourcesquicktime.exe
C:\program files\quicktime\qtsystem\quicktimeaudiosupport.resources\pt.lproj\suporteudioquicktimequicktime.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
c:\program files\itunes\itunesminiplayer.resources\itunesitunesminiplayer.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\program files\corelpaintshopprox_\common\corel\pspthumbshellext\extensionimagegear.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtblfs.exe
C:\WINDOWS\system32\dwwin.exe
C:\Documents and Settings\Sierra\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com/
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
mStart Page = hxxp://www.att.net
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = <local>
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
mSearchAssistant = hxxp://resultsmaster.com/SmartOffers/Services/resultsmaster/ResultsMasterHomeLeftPane.htm
uURLSearchHooks: H - No File
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
uURLSearchHooks: myBabylon English Toolbar: {b2e293ee-fd7e-4c71-a714-5f4750d8d7b7} - c:\program files\mybabylon_english\tbmyBa.dll
mWinlogon: Userinit=c:\windows\system32\Userinit.exe
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky anti-virus 2010\ievkbd.dll
BHO: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: TTB000000 Class: {62960d20-6d0d-1ab4-4bf1-95b0b5b8783a} - c:\windows\COUPON~1.DLL
BHO: SpamBlockerUtility: {74cc49f7-eb32-4a08-b204-948962a6e3db} -
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: myBabylon English Toolbar: {b2e293ee-fd7e-4c71-a714-5f4750d8d7b7} - c:\program files\mybabylon_english\tbmyBa.dll
BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - c:\program files\kaspersky lab\kaspersky anti-virus 2010\klwtbbho.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: CouponBar: {5bed3930-2e9e-76d8-bacc-80df2188d455} - c:\windows\CouponBarIE.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
TB: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
TB: myBabylon English Toolbar: {b2e293ee-fd7e-4c71-a714-5f4750d8d7b7} - c:\program files\mybabylon_english\tbmyBa.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: SpamBlockerUtility: {74cc49f7-eb32-4a08-b204-948962a6e3db} -
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
EB: &Yahoo! Messenger: {4528bbe0-4e08-11d5-ad55-00010333d0ad} - c:\progra~1\yahoo!\common\yhexbmesus.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Performance Center] c:\program files\ascentive\performance center\ApcMain.exe -m
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Gadwin PrintScreen] c:\program files\gadwin systems\printscreen\PrintScreen.exe /nosplash
uRun: [5c62ueustdbg] c:\documents and settings\sierra\local settings\temp\m.2483.tmp.exe
uRun: [Desktop Security 2010] "c:\documents and settings\sierra\application data\desktop security 2010\Desktop Security 2010.exe" /STARTUP
uRun: [SecurityCenter] c:\documents and settings\sierra\application data\desktop security 2010\securitycenter.exe
mRun: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
mRun: [BJCFD] c:\program files\broadjump\client foundation\CFD.exe
mRun: [tgcmd] "c:\program files\support.com\bellsouth\hcenter.exe" /starthidden /tgcmdwrapper
mRun: [GWMDMMSG] GWMDMMSG.exe
mRun: [GWMDMpi] c:\windows\GWMDMpi.exe
mRun: [NI.UWFX5_0001_N57M2811] "c:\documents and settings\sierra\local settings\temporary internet files\content.ie5\ubqvwdmv\WinFixerScannerInstall[1].exe" -nag
mRun: [NWEReboot]
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky anti-virus 2010\avp.exe"
mRun: [QuickTimeQuickTimeResources] c:\program files\quicktime\qtsystem\quicktimempeg4authoring.resources\sv.lproj\quicktimeresourcesquicktime.exe
mRun: [QuickTimeSuporteudioQuickTime] c:\program files\quicktime\qtsystem\quicktimeaudiosupport.resources\pt.lproj\suporteudioquicktimequicktime.exe
mRun: [svchost] c:\windows\temp\rpyl.tmp\svchost.exe
mRunServices: [IEPSPLibrary] c:\program files\corelpaintshopprox_\common\corel\pspthumbshellext\extensionimagegear.exe
mRunServices: [iTunesMiniPlayeriTunes] c:\program files\itunes\itunesminiplayer.resources\itunesitunesminiplayer.exe
mRunServices: [SuporteudioQuickTimeQuickTime] c:\program files\quicktime\qtsystem\quicktimeaudiosupport.resources\pt.lproj\suporteudioquicktimequicktime.exe
mRunServices: [QuickTimeQuickTimeResources] c:\program files\quicktime\qtsystem\quicktimempeg4authoring.resources\sv.lproj\quicktimeresourcesquicktime.exe
mRunServices: [QuickTimeSuporteudioQuickTime] c:\program files\quicktime\qtsystem\quicktimeaudiosupport.resources\pt.lproj\suporteudioquicktimequicktime.exe
mRunServices: [svchost] c:\windows\temp\rpyl.tmp\svchost.exe
StartupFolder: c:\docume~1\sierra\startm~1\programs\startup\roller~1.lnk - c:\documents and settings\sierra\local settings\temp\{6e2d1191-d07e-41d5-8078-d8bb910e50f8}\{907b4640-266b-4a21-92fb-cd1a86cd0f63}\ATR1.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\americ~1.lnk - c:\program files\america online 8.0a\aoltray.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\instal~1.lnk - c:\program files\sifxinst\SIFXINST.EXE
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\interv~1.lnk - c:\program files\intervideo\common\bin\WinCinemaMgr.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\kodaks~1.lnk - c:\program files\kodak\kodak software updater\7288971\program\Kodak Software Updater.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: &Search
IE: &Yahoo! Search - file:///c:\program files\yahoo!\Common/ycsrch.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: Yahoo! &Dictionary - file:///c:\program files\yahoo!\Common/ycdict.htm
IE: Yahoo! &Maps - file:///c:\program files\yahoo!\Common/ycmap.htm
IE: Yahoo! &SMS - file:///c:\program files\yahoo!\Common/ycsms.htm
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\sierra\start menu\programs\imvu\Run IMVU.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - c:\program files\kaspersky lab\kaspersky anti-virus 2010\klwtbbho.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\program files\kaspersky lab\kaspersky anti-virus 2010\klwtbbho.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {33564D57-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/D/0/D/D0DD87DA-994F-4334-8B55-AF2E4D98ED0C/wmv9dmo.cab
DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} - hxxp://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab
DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} - hcp://system/RunExeActiveX.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} - hcp://system/StartFirstControl.CAB
DPF: {CAFEEFAC-0015-0000-0008-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_08-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Filter: video/x-flv - {08C72DD4-19AD-49f1-83DA-8542B4D302C5} - c:\docume~1\sierra\locals~1\temp\1C.tmp
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: klogon - c:\windows\system32\klogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 klbg;Kaspersky Lab Boot Guard Driver;c:\windows\system32\drivers\klbg.sys [2009-10-14 36880]
R1 kl1;Kl1;c:\windows\system32\drivers\kl1.sys [2009-9-1 128016]
R1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2010-3-22 315408]
R2 AVP;Kaspersky Anti-Virus;c:\program files\kaspersky lab\kaspersky anti-virus 2010\avp.exe [2009-10-20 340456]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2009-9-14 32272]
R3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2009-10-2 19472]
S0 jhio;jhio;c:\windows\system32\drivers\iruf.sys --> c:\windows\system32\drivers\iruf.sys [?]
S0 mxscsv;mxscsv;c:\windows\system32\drivers\cakofkox.sys --> c:\windows\system32\drivers\cakofkox.sys [?]
S0 vpdnwim;vpdnwim;c:\windows\system32\drivers\gscf.sys --> c:\windows\system32\drivers\gscf.sys [?]
S3 bfastfao;bfastfao;c:\docume~1\sierra\locals~1\temp\bfastfao.sys [2002-6-2 31744]

=============== Created Last 30 ================

2010-04-18 01:43:39 0 ----a-w- c:\documents and settings\sierra\defogger_reenable
2010-04-18 01:33:13 344 --sha-w- c:\windows\KLIF.spi
2010-04-17 18:21:15 0 d-----w- c:\docume~1\sierra\applic~1\Desktop Security 2010
2010-04-16 20:31:48 0 d-----w- c:\docume~1\sierra\applic~1\Malwarebytes
2010-04-16 20:31:02 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-16 20:30:56 0 d-----w- c:\docume~1\alluse~1.win\applic~1\Malwarebytes
2010-04-16 20:30:54 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-16 20:30:33 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-11 16:55:04 0 d-----w- c:\docume~1\alluse~1.win\applic~1\avG
2010-04-10 21:46:55 0 d-----w- c:\program files\Gadwin Systems
2010-03-28 00:01:03 0 d-----w- c:\docume~1\sierra\applic~1\Facebook
2010-03-26 00:04:08 0 d-----w- c:\docume~1\sierra\applic~1\HorizonWimba
2010-03-23 05:29:45 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-03-23 02:14:11 95259 ----a-w- c:\windows\system32\drivers\klick.dat
2010-03-23 02:14:11 108059 ----a-w- c:\windows\system32\drivers\klin.dat
2010-03-23 02:12:49 0 d-----w- c:\program files\Kaspersky Lab
2010-03-23 02:12:49 0 d-----w- c:\docume~1\alluse~1.win\applic~1\Kaspersky Lab
2010-03-23 00:57:24 0 d-----w- c:\docume~1\alluse~1.win\applic~1\Kaspersky Lab Setup Files

==================== Find3M ====================

2010-04-10 07:04:21 361600 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-03-15 02:32:26 91480 ----a-w- c:\docume~1\sierra\applic~1\GDIPFONTCACHEV1.DAT
2010-02-25 06:24:37 916480 ----a-w- c:\windows\system32\wininet.dll
2006-04-04 06:33:19 152 --sh--r- c:\windows\system32\86E4FA3C95.sys
2006-04-04 06:33:25 5852 --sha-w- c:\windows\system32\KGyGaAvL.sys
2009-08-05 02:36:45 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009080420090805\index.dat

============= FINISH: 21:49:55.95 ===============

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:08:36 PM

Posted 23 April 2010 - 11:24 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 schrauber

schrauber

    Mr.Mechanic


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Posted 27 April 2010 - 01:05 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image




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