Posted 17 April 2010 - 03:52 PM
My mother downloaded that XP Security Tool crapola and has been having issues, to say the least. I'm 3 states away, so I've tried to help her over the phone and gotten as far as I can. Her biggest issue now is every time she tries to open a file of any kind, she gets that "Open With..." box telling her she can't open the file and asking with what program she'd like to use to open that file. It's crap, of course, and very aggravating. Anyway, I've tried many fixes I've seen from other users with the same issue: running anti-virus, SpyBot, Malwarebytes, HiJackThis, etc; that cleared some issues, but nothing that tells me there's a virus still there. I've also tried having her type "regsvr32 /i shell32.dll" from the command prompt, but this also yields the "Open With..." box. And I've connected to her computer using TeamViewer and looked in the registry for anything like RegistryMonitor and found nothing. At this point, I'm probably jsut going to have her reinstall the OS, assuming she has the disks.
But, I do have one question: If she's in Safe Mode, she can open all her programs just fine. However, if she's in normal mode, she gets that annoying "OPen With..." box. So, I'm assuming that somewhere in the normal boot is this virus of what-have-you, but I'm at the end of my ability to find and fix it, so I'm asking for some help here.
Does anyone know what I can do to fix this? Can anyone tell me why her computer can operate in Safe Mode?
Thanks a bunch in advance for any help.