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explorer.exe Crashing a lot!


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8 replies to this topic

#1 Fasih

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Posted 17 April 2010 - 02:36 PM

Ok so just recently my explorer.exe started crashing randomly, giving me the error report option, after i click send/dont send, it restarts explorer.exe and everything is fine again, sometimes I lose some of my things i have opened, but its really annoying since its been happening a lot lately... why is it happening?

Here are my pc specs:
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#2 hamluis

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Posted 17 April 2010 - 04:05 PM

System manufacturer and model?

Step One: Disable Automatic Restarts When Windows Crashes - http://www.bleepingcomputer.com/forums/t/74644/how-to-disable-automatic-restarts-when-windows-crashes/

Step Two: Download/install BlueScreenView - http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file to run the program.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis

Edited by hamluis, 17 April 2010 - 04:05 PM.


#3 keyboardNinja

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Posted 17 April 2010 - 04:33 PM

hamlouis, note: Fasih's computer is not experiencing a BSOD.

explorer.exe (what gives you taskbar, desktop, My Computer, etc..) is simply crashing and restarting.

Something may show up in the BSOD dump, but it would likely be irrelevant to the current problem. :thumbsup:

Checking the Event Viewer might be more enlightening.
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#4 cryptodan

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Posted 17 April 2010 - 05:34 PM

Why haven't you upgraded to SP3 yet? You are probably infected with some malware.

#5 Fasih

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Posted 18 April 2010 - 04:28 PM

Why haven't you upgraded to SP3 yet? You are probably infected with some malware.


I think I should upgrade to SP3...

Well I'm getting an error trying to install SP3 on my computer, saying that the file that is turning on my computer is not Microsoft Windows or something like that :S

Edited by Fasih, 18 April 2010 - 05:13 PM.


#6 keyboardNinja

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Posted 18 April 2010 - 08:11 PM

What is the exact error message?
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#7 Broni

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Posted 18 April 2010 - 08:17 PM

Service packs should be installed only on perfectly clean computers.
Since there is a good chance here, your computer is infected, I strongly suggest, you start new topic at "Am I Infected?" forum.

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#8 -ZERO-

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Posted 19 April 2010 - 05:46 AM

Like the others say, the chances you are infected are really high and there is a tool called Processexplorer and with that you can lookin to Explorer.exe to see what the application is doing.

#9 hamluis

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Posted 19 April 2010 - 07:22 AM

Now that you have posted in the Am I Infected Forum, Here, you should take all instructions from the appropriate BC personnel in that forum who are here to assist you.

To prevent any possible confusion/misinterpetation, I am closing this thread.

In the event that it turns out that malware was not the problem and the AII forum deems your system to be clean...this thread can be reopened by sending me a PM (or you may start a new thread, as you wish).

This thread is now closed.

Louis




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