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#1 maxyg


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Posted 17 April 2010 - 12:28 PM


We were having crazy popups and our browser was hi-jacked so I followed the instructions from the Virus, Trojan, Spyware, and Malware Removal Logs Forum (http://www.bleepingcomputer.com/forums/index.php?showtopic=306623&hl=xp+smart+security) to remove XP Smart Security 2010. When I ran ComboFix a message came up saying that I did not have a recovery program (I am sorry I can't remember the exact message) installed and that it would not be able to remove all of the malware. I could not get the computer on line to download the program suggested in the Combofix provided link. I continued with the ComboFix scan thinking I would run it again after I got the computer back on line. After the Combofix scan was complete I put the firewall and virus protection back on to try to get the internet access going again and to test my browser. All seemed to be working well but slowly so I ran ESET OnlineScan and OTC.exe as instructed.

I got a blue screen saying PAGE-FAULT-IN-A-NONPAGED-AREA. The "Technical Info" at the bottom of the blue screen reads 0x00000050 (0x9FA0A1A2, 0x00000001, 0x86B277BC, 0x00000000) In safe mode it says McCafe is not working although in regular mode it said the computer was protected.

Any advice on how to proceed would be much appreciated


EDIT: Moved from XP to Am I Infected, more appropriate forum ~ Hamluis.

Edited by maxyg, 17 April 2010 - 02:08 PM.

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#2 autorunhell


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Posted 18 April 2010 - 04:45 PM

Even though I'm not an expert, I'd say backup your important files [quickly], and reformat your system.

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