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System Recovery


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#1 rubby8892

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Posted 23 September 2005 - 07:11 AM

I have an HP computer with Windows XP at home and I was having alot of problems such as the page when I would start IE would be blank no matter what I had in the startup page. It was suggested to me to do a system recovery, which I have done before, however when I did that last night it kept most of my downloaded stuff on my computer and alot of things in the startup.

So I guess what I am wondering is if there is either another way to wipe out all that is on my computer and start over or what is the minimum that I need to keep on to run IE and then I can go from there installing program by program.

Any suggestion would be appreciated. :thumbsup:

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#2 Michael Buckley

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Posted 23 September 2005 - 07:22 AM

Boot form the windows Xp CD and format the hard drive and install again would do what you what. But remember you will lose every thing you have, so back up what you need to keep.
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#3 acklan

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Posted 23 September 2005 - 07:57 AM

I would recommend a HJT before you go to such extremes. The blank explorer page sounds like spyware or virus'. A complete format and reinstall would do the trick but I think it is alittle much till you see if you can fix the problem.
Go to the HighJackThis Forum and follow the instruction.
DO NOT ATTEMPT TO FIX IT YOURSELF!!!!
You can damage your OS to the point it cannot be recovered. Post a log and please be patient.
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#4 rubby8892

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Posted 23 September 2005 - 08:13 AM

I do not ahve a windows XP CD. Nothing like that came with my computer. Is there somewhere that I can go to get that?

#5 acklan

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Posted 23 September 2005 - 08:23 AM

You can order recovery disks from HP but I heard they are pricey. I would go to EBay and buy an OEM (or full retail edition if you want support) copy. Make sure it comes with a COA (MS serial number/sticker). The one provided with your computer will only work with that computer. A retail/OEM copy, you can use on almost any computer. If your computer is struck by lightin and you smoke the MB you can put it on another computer. The HP recovery disk you are out of luck, since they are only good on that hp model computer. You could not even use them on an HP of a different model.
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#6 rubby8892

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Posted 23 September 2005 - 08:26 AM

So if I run hijacker I should come back on here and post all results to find out what to do for each item?

#7 acklan

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Posted 23 September 2005 - 08:36 AM

Go to the HJT forum and follow the instructions. Once you run the HJT, post the log on the HJT part of this forum. A HJT team member will review your log and reply to it in turn. Please be patient and DO NOT modify your computer until advised to do so by a HJT Team Member.
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#8 Albert Frankenstein

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Posted 23 September 2005 - 08:40 AM

Some HP computers did not come with disks, but rather with a recovery partition on the hard drive. Usually you can access this by tapping on F10 key during boot up.

If this is the case: Tap the F10 key at the begining of the startup process, then you will be given two options, for two types of recoveries. You want the destructive type. It will wipe out everything on the hard drive, windows, files, programs, including malicious software. Then it will reinstall windows and the other software that originally came with the computer.

Be sure to have good backups of your data, and be careful about putting your data back on the computer after it has been restored. It may contain the very thing you are trying to get rid of, and putting it back on the computer will re-infect it.

Good luck.

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#9 red59convt

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Posted 26 September 2005 - 12:34 AM

I agree with Albert.
Copy the files you want to keep to a cd, then use system recovery.
This should solve the problem.
The recovery takes the drive back to what it had on it when you first purchased it new.
One word of caution, keep the files you copied to the cd, on the cd.
Don't put them back on the hard drive as one or more of them are corrupt and they will cause the same problem.
One cleaner I use(and is very good) is Spybot search and destroy.
I had that IE home page coming up blank and spybot found the problem.
It was a trojan called "WWW. COOLSEARCH" which caused the blank homepage in Ie.
Hope this helps.
Bob.

#10 Enthusiast

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Posted 26 September 2005 - 04:56 AM

I have an HP computer with Windows XP at home and I was having alot of problems such as the page when I would start IE would be blank no matter what I had in the startup page. It was suggested to me to do a system recovery, which I have done before, however when I did that last night it kept most of my downloaded stuff on my computer and alot of things in the startup.

So I guess what I am wondering is if there is either another way to wipe out all that is on my computer and start over or what is the minimum that I need to keep on to run IE and then I can go from there installing program by program.

Any suggestion would be appreciated. :thumbsup:

about:blank Homepage Hijacker

From your description you have a hijacker infestation.

Homepage hijackers are an effect caused by some malicious toolbar programs - Trojans or other malware. The hostile application changes the default homepage of Internet Explorer to something other than what the user intended - undesired - and ignores the homepage set by the user.

Spyware / Trojan removal tools:
Spybot - Search & Destroy can detect and remove much of the spyware of these kinds from your computer.
http://www.safer-networking.org/en/index.html

There are others as well.

AdAware can deal with some of the variants.
http://www.lavasoftusa.com/software/adaware/

CWShredder is a general homepage hijackers detector and remover.
http://www.intermute.com/spysubtract/cwshr...r_download.html

Microsoft Malicious Software Removal Tool (Win XP and Win 2000):
http://www.microsoft.com/security/malwareremove/default.mspx

Microsoft Antispyware Beta: http://www.microsoft.com/athome/security/s...re/default.mspx

There are some webscans that can help find and remove these threats:
online trojan scans here -
http://scan.sygatetech.com/pretrojanscan.html
http://windowsecurity.com/trojanscan
Web based online Antivirus and anti-malware scans: (these can be run regardless of whatever else you are using. You must use Internet Explorer to run these.)

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest

Windows Security Trojanscan
http://www.windowsecurity.com/trojanscan/trojanscan.asp

Panda Activescan (IE only)
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx


If none of the above has resulted in complete cure then a" Hijack This" log posting is recommended.

Read the pinned post in our “HijackThis” forum, here
Carefully read and follow all directions explicitly.

Following instructions run a log, and post it in the appropriate HJT forum, at this link.

Do not as yet attempt to fix anything by yourself using Hijack This.

A member of our HJT Team will analyze your log, make recommendations and offer assistance.

It may take a short period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Pleasebe patient as this team is manned by volunteers. They will help you as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum until you get a response from a member of our HJT expert team.

The first criteria they have when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having 1 reply.
A team member, looking to see if a reply has been made might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, make your post and wait for a response from a team member.




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