Been having this problem for a few hours now and have had no success in fixing it. The problem is that the computer will load to the black windows xp page, the bars on that page will load, and then it switches off that screen and prepares to load the desktop, but never does. The screen is frozen black. I can load the computer in safe mode and safe mode with networking, but that is it. I have not seen any error messages during startup/ blue screen.
I have tried these things to no avail:
- System restore
- Disk checking error thing (will not load past step 2 out of 5 during the error checking and actually made it where I could not use safe mode at all for a while)
- Using selective startup disabling anything but basics from loading
- Using diagnostic startup
- Using the RECOVERY disks that were made when computer was bought about a year ago (the first disk will load a blank grey screen as if it were going to work, but never loads)
- Using the recovery agent on the computer (says it is not available in safe mode)
EDIT: Ok, I removed a ram stick and the computer loaded past the black windows xp screen to the password screen, where it let me put the password in, and then loaded my desktop back ground but NOTHING else (no desktop icons, start bar, etc). It will also not recognize my mouse after I load normal mode and have plugged in and restarted several times.
Edited by pk3, 17 April 2010 - 12:07 PM.