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HELP!! Vista Security Tool 2010!


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#1 AmyO

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Posted 16 April 2010 - 08:25 PM

I just got hit with this nasty bit of malware!! Worse it's even preventing me from opening Malwarebytes and running a scan. What do I need to do to remove it?

Please Please help.

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#2 AmyO

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Posted 16 April 2010 - 08:35 PM

Oh wow I can still run Malwarebytes as an administrator!!

#3 boopme

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Posted 16 April 2010 - 09:10 PM

Hello,please post the log when completed.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 AmyO

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Posted 16 April 2010 - 10:54 PM

Ok thanks. The first time I ran MBAM it detected three items and I removed them and restarted but the virus was still there. Then I ran a full scan with MBAM and it detected zero. I will post both logs in order.




Malwarebytes' Anti-Malware 1.36
Database version: 2118
Windows 6.0.6002 Service Pack 2

4/16/2010 9:40:17 PM
mbam-log-2010-04-16 (21-40-17).txt

Scan type: Quick Scan
Objects scanned: 75679
Time elapsed: 4 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\premier\AppData\Local\Temp\iexplore.exe (Trojan.Agent) -> Quarantined and deleted successfully.




Malwarebytes' Anti-Malware 1.36
Database version: 2118
Windows 6.0.6002 Service Pack 2

4/16/2010 11:46:12 PM
mbam-log-2010-04-16 (23-46-12).txt

Scan type: Full Scan (C:\|)
Objects scanned: 218262
Time elapsed: 1 hour(s), 55 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Also I can't find any of the virus files during a search or find anything in the registry.

#5 boopme

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Posted 17 April 2010 - 09:23 AM

Hello again, that MABM is very outdated.. So we'll do this now.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 AmyO

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Posted 17 April 2010 - 02:08 PM

I have a problem. I can't do much of anything right now now because everytime I try to run a program. Any program I get a pop up box that tells me to choose what to open the program with. I don't think I can download any of the files you posted.

#7 boopme

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Posted 17 April 2010 - 02:27 PM

Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 AmyO

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Posted 17 April 2010 - 02:30 PM

Wonderful!! Okay I will follow the other steps you gave me. =D

#9 AmyO

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Posted 17 April 2010 - 03:02 PM

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 4002

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

4/17/2010 3:58:08 PM
mbam-log-2010-04-17 (15-58-08).txt

Scan type: Quick scan
Objects scanned: 108370
Time elapsed: 6 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 2
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\premier\AppData\Local\av.exe" /START "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\Temp\clk977.nls (Rootkit.Agent) -> Quarantined and deleted successfully.

#10 boopme

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Posted 17 April 2010 - 03:08 PM

Ok. lokks better, how is it running.?

I want to check for Rootkits as that one still had traces.

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 AmyO

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Posted 17 April 2010 - 03:20 PM

It's running good! Do you still want me to run ATF Cleaner and Superantispyware?

#12 boopme

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Posted 17 April 2010 - 03:44 PM

Hi Amy,please do Rootkits, backdoor Trojans, Botnets, and IRC Bots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:

What danger is presented by rootkits?
Rootkits and how to combat them
r00tkit Analysis: What Is A Rootkit


That said I believe we have gotten yours.. But for the security reasons above,we should be certain.
better a few hours now.....
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 AmyO

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Posted 17 April 2010 - 03:56 PM

Ok here are the GMER results


GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-04-17 16:54:08
Windows 6.0.6002 Service Pack 2
Running: 5vo3rvmk.exe; Driver: C:\Users\premier\AppData\Local\Temp\pwldyfoc.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\tdx \Device\Tcp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\tdx \Device\Tcp mfetdik.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\tdx \Device\Udp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\tdx \Device\Udp mfetdik.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\tdx \Device\RawIp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\tdx \Device\RawIp mfetdik.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)

Device \FileSystem\fastfat \Fat 8B9DBA7A

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

#14 boopme

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Posted 17 April 2010 - 04:07 PM

Ok thats good.. All's stiil good here
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 AmyO

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Posted 17 April 2010 - 04:11 PM

Anything else I should do or is that pretty much it?




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