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BSOD


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#1 Franja

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Posted 16 April 2010 - 07:26 PM

I have had BSOD since a month ago, but have not been able to read them. I´ve learned from this forum that the minidump file at Windows, save them. The problem is that I don´t know which tool to use to be able to show them readable. I just caught a word "pageable and not pageable" in one of them and "hardware problem" in other. This, I think, started when I tried to install an old Epson Stylus C63 that was not supported by Vista on the CD. I found a working driver on some forum (not this one) but had to reinstall the OS because of a WiFi problem. I saved the Epson driver in a portable hard drive, but when reinstalled, the printer fed, but the pages came out blank. I worked around by several means, but the printer didn´t work, however the BSOD started poping up.

Appreciate any help

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#2 hamluis

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Posted 16 April 2010 - 08:49 PM

Try this:

Download/install BlueScreenView - http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file to run the program.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt. Before you save the file, you may want to sort the listed data by date (double-click on that column), so that the most recent is first or last.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

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#3 Broni

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Posted 16 April 2010 - 08:49 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#4 Franja

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Posted 17 April 2010 - 12:31 PM

Louis and Bruni, thanks for your help. These are the minidumps I've gotten:



==================================================
Dump File : Mini041610-01.dmp
Crash Time : 4/16/2010 2:36:40 PM
Bug Check String : CACHE_MANAGER
Bug Check Code : 0x00000034
Parameter 1 : 0x0005077c
Parameter 2 : 0x88533948
Parameter 3 : 0x88533644
Parameter 4 : 0x81d3e82c
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18209 (vistasp2_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini041610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini040510-01.dmp
Crash Time : 4/5/2010 5:05:57 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000110b
Parameter 3 : 0x00130000
Parameter 4 : 0x8725c008
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+2597e
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows Vista®
Company : Intel Corporation
File Version : 7.14.10.1409
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini040510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini032410-01.dmp
Crash Time : 3/24/2010 1:02:03 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81e7a89b
Parameter 3 : 0xc7f4ebc4
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+7110
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini032410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini032210-01.dmp
Crash Time : 3/22/2010 4:20:11 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000110b
Parameter 3 : 0x00000000
Parameter 4 : 0xa5f24008
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd1e3
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18209 (vistasp2_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini032210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini031910-01.dmp
Crash Time : 3/19/2010 6:38:39 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000113d
Parameter 3 : 0x00000000
Parameter 4 : 0xac595008
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+d8781
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18209 (vistasp2_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini031910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

#5 Broni

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Posted 17 April 2010 - 04:27 PM

Ooops, Louis and I posted at the same time.
Louis appears to be faster by a second, so I'll leave you in his hands :huh:

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#6 cryptodan

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Posted 17 April 2010 - 05:49 PM

I am suspecting bad ram in this case.

#7 Franja

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Posted 19 April 2010 - 11:36 AM

One more crash, here is the minidump:


==================================================
Dump File : Mini041910-01.dmp
Crash Time : 4/19/2010 10:57:07 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x93f0405f
Parameter 3 : 0x942d2afc
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+9405f
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini041910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================


If it's a RAM problem as suggested by cryptodan, I understand my Dell Inspiron 1720 has two sticks. Should I do some kind of test, or should I go ahead and replace both of them?

Thanks for the help

#8 cryptodan

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Posted 19 April 2010 - 12:00 PM

Download this: http://www.memtest.org and use this: http://isorecorder.alexfeinman.com/W7.htm to burn it to a CD.

#9 keyboardNinja

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Posted 19 April 2010 - 01:44 PM

Here are the full instructions for running a memtest:

***** A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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Posted Image Posted Image

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#10 Franja

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Posted 19 April 2010 - 02:04 PM

Thank you crypto and Ninja.

Before i get my old hands into the guts of this machine, I just wanted to give an additional piece of info that I have been experiencing about the same time of the BSOD's, or probably a few weeks before. My Firefox browser keeps shutting down several times a day, and when I restart it, it can not display the closed pages automatically, I keep opened about 8 or 9 all the time. I have to click on the apology note from Firefox to recover my closed pages.

I don't know if this is related to the RAM possibility, but I'm a little hesitant to work with the RAM sticks myself. I'll do it as a last resource, although PC technicians are not as expensive down here in Mexico as they are in the US (probably not as good either).

Sorry to keep bothering you, excellent experts and helpers.

#11 Broni

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Posted 19 April 2010 - 04:43 PM

Franja
You don't need any tech to perform steps listed by Ninja. You can easily do it by yourself.

However, your Firefox problems and the above BSODs may as well be signs of some infection.
To take it easy, you may want to start new topic at "Am I Infected?" forum and make sure, your computer is clean.
That would eliminate one possible culprit.

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#12 Franja

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Posted 20 April 2010 - 10:41 PM

For all of you that have helped me with this problem, still don't know if it's solved (have to wait some days), but I had 2 crashes today and on the second one, a note from my Trend Micro Internet Security antivirus, sent a pop up saying something like the last update of the antivirus (which I downloaded around the time my problems started) have shown to cause, sometimes, computer unstabilty and a new update was available. I couldn't read the whole note, first because I'm not a native speaking english person, and second because another pop up showed obliterating the note I was reading and a new update started to load.

I'm not sure if that was the culprit of my problems with BSODs and Firefox suddenly closing, but since I have not received a reply on the other forum "Am I infected?", I wanted to post this on the present forum.

Thanks to all, and if the problem reappears, I will be bothering you again looking for your valuable help.

#13 Broni

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Posted 21 April 2010 - 01:31 AM

You're welcome :huh:

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#14 Franja

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Posted 21 April 2010 - 05:48 PM

Well, seems that I'm still having the BSOD. Here are the minidumps of the 2 crashes from yesterday and the one today.

==================================================
Dump File : Mini042110-01.dmp
Crash Time : 4/21/2010 11:50:19 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xfd600000
Parameter 2 : 0x00000000
Parameter 3 : 0x942edf73
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+9838d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18209 (vistasp2_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini042110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini042010-02.dmp
Crash Time : 4/20/2010 1:22:57 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81d34010
Parameter 3 : 0xbe0af7ec
Parameter 4 : 0x00000000
Caused By Driver : luafv.sys
Caused By Address : luafv.sys+ab73
File Description : LUA File Virtualization Filter Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini042010-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini042010-01.dmp
Crash Time : 4/20/2010 1:12:38 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xc03b7aa8
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x81cb0570
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18209 (vistasp2_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini042010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================


About Ninja's suggestion. Are the DIMMs on my Dell the RAM's he mentions?
When removing one and start my computer, should I just wait, or run the memtest?... and do the same thing when I interchange them?
If an error shows (if I run memtest) in one or the two of them, should I need to buy the replacements?.

In another problem, probably related, I tried to uninstall a Palm application on safe mode, I have been unable to shync it, a Zire22, there was a note from Windows saying that the Windows Installer Service could not be accessed and that this can ocurr if WI is not correctly installed. I looked up into my C drive and there are a couple of applications related to WI that can be executed. Should I do it?

Sorry for the bother again and thanks for the help you could provide me.

#15 Broni

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Posted 21 April 2010 - 05:52 PM

Regarding RAM, you just simply run the computer on 1 RAM stick for couple of days and see, if any BSOD happens. If not, switch sticks.

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