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all my computer programs have been deleted by a virus


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#1 22em04

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Posted 16 April 2010 - 02:03 PM

I have installed the malwarebytes anti spyware program and performed a full computer scan. The scan found 5 viruses so I then restarted my computer as requested. When my computer started back up again all my programs have been disabled and i cant access them. This is everthing for example microsoft works, email, anti virus programs and all my other programs. An error message appears which says 'this file does not have a program associated with it to perform this task. Create an association in the folder options of the control panel'

This is causing me many problems and I would really apprecicate it if someone could help me to sort this. I did have the fake windows xp virus pop ups which i know arent the real thing but they have now gone so im not sure if this has something to do with it.

Thanks very much, Emma

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#2 hamluis

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Posted 16 April 2010 - 02:16 PM

<<When my computer started back up again all my programs have been disabled and i cant access them.>>

There are a couple of known fixes for this, if this is the major problem right now...with malware not an issue.

http://www.dougknox.com/xp/file_assoc.htm, try the EXE File Association Fix from the group listed.

WARNING: This involves a registry edit. Before proceeding with any edit of the registry, it is highly suggested that users back up the registry.

A good tool for doing so (before running the above) is ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html


<<I did have the fake windows xp virus pop ups which i know arent the real thing but they have now gone>>

Did that occur after you did your attempted malware removal...or before?

Did you scan your system with your updated AV program...after using Malwarebytes?

Reason I ask is that I volunteered to to clean a couple of local systems that had various problems...and I found that Malwarebytes doesn't remove everything (nothing does, that's why several tools are needed to protect a system) and running my AV program afterwards...was a good idea.

Your answers will let us know how we might approach your situation, thanks.

Louis




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