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Problem loading page. Page not encrypted.


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#1 bshane06

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Posted 16 April 2010 - 12:51 PM

Wondering if someone could help me with my wife's computer. Her's won't load the pages when accessing the internet. In the address bar, you can see the address, but the 'Problem Loading Page' pops up. Also, I clicked on the exclamation point at the beginning of the address(?) and it says website or page not encrypted. I put Avast on there and have XP firewall. That's it. I did download Comodo firewall only, but uninstalled to see if that was the problem. Her connection is wifi, but it has excellent signal. Just replaced the battery. It is a Dell Inspiron B1300, I'm pretty sure. So, it's older, but works fine.

I'm using my own to post this, so I can't share other info, per se.

Thanks for any help!

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#2 Kalon Wiggins

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Posted 16 April 2010 - 01:18 PM

if you manually type in another address in the address bar of your browser, eg www.google.com will it display that webpage?

if it will not, go to a command prompt (startbutton>run>cmd) and at the command prompt, type 'ping www.google.com' without the apostrophes. If google will not ping it will say destination unreachable or some other error message, which means you are having either a connectivity problem or a dns issue. Try those 2 things and let us know what you find.

Edited by Kalon Wiggins, 16 April 2010 - 01:18 PM.


#3 bshane06

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Posted 16 April 2010 - 01:24 PM

I'll try that. It will have to be later, but I will try it. Thanks.

#4 keyboardNinja

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Posted 16 April 2010 - 01:43 PM

Yeah, I was going to recommend a ping as the first step, as well. Let us know what comes of it.

What browser is she using?

Have you tried turning off the Windows Firewall for a few minutes while you try the internet again?
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#5 bshane06

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Posted 16 April 2010 - 07:37 PM

She's using Firefox 3.06 or something like that. It just updated.

And I haven't turned off the firewall. That one makes me nervous.

OK. I did the pinging. Feel like "Hunt for Red October". :thumbsup:

I didn't get an error message.

#6 bshane06

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Posted 16 April 2010 - 07:40 PM

I shut the firewall off and still won't load pages.

#7 bshane06

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Posted 16 April 2010 - 07:51 PM

OK, I read one of Ninja's other posts. He mentioned that this person should change the theme they were using. I did this and it connected, quickly. She was using a FF theme and I changed it to default theme. Now, if this is it, hopefully, why would it matter?

#8 CaveDweller2

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Posted 16 April 2010 - 10:16 PM

That's strange. I've never heard of that before.

Edited by CaveDweller2, 16 April 2010 - 10:18 PM.

Hope this helps thumbup.gif

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#9 keyboardNinja

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Posted 16 April 2010 - 10:19 PM

OK, I read one of Ninja's other posts. He mentioned that this person should change the theme they were using. I did this and it connected, quickly. She was using a FF theme and I changed it to default theme. Now, if this is it, hopefully, why would it matter?

I don't remember giving that advice....maybe you could refresh my memory with a link. :thumbsup:

But anyway....yes, sometimes themes can cause problems in Firefox. See here.

What is the current version she is running? As of today, it should be 3.6.3
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#10 bshane06

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Posted 16 April 2010 - 10:40 PM

Yes. It is 3.6.3. Her theme was blue cats(?). Now it is default.
The post was in web browsing forum. You had asked the person if they could take a screenshot. You told them how.
Now, again, this doesn't mean it's fixed if it is working, now. It is intermittent. If it were consistent, I could probably pinpoint the issue and ask how to fix it. Since it isn't, it is frustrating. The one site we can enter is ebay. However, once entered we get the bared down screen. No pics, just lettering and most of it is black and blue.

#11 keyboardNinja

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Posted 16 April 2010 - 10:45 PM

Try clearing the cache: How to clear the cache
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#12 bshane06

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Posted 16 April 2010 - 10:47 PM

Now it's not working. I changed the theme before and it loaded just fine. My wife used it for a bit and kept working. Now, it is doing it again. GRRR! :thumbsup:

#13 bshane06

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Posted 16 April 2010 - 10:49 PM

That didn't work, either. :thumbsup:

#14 keyboardNinja

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Posted 16 April 2010 - 11:10 PM

Note: Firefox may or may not be the cause of the problem. It could be the computer itself (hardware, software, drivers, etc...).

But we will find out for sure if Firefox itself is where the problem lies.

Follow this tutorial I linked earlier to troubleshoot extensions and themes. Let me know whether or not you find any that were causing problems. Reinstalling Firefox won't likely change anything, so don't bother. Usually, it's addons that cause the problems.

Question: have you tried Internet Explorer at all? If you can use IE without problems, then the problem is definitely isolated to Firefox. But if IE still gets the same type of "page won't load" error messages, then it's not directly related to Firefox. Like I said, it could be the computer itself (hardware, software, drivers, etc...).
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#15 bshane06

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Posted 16 April 2010 - 11:23 PM

Yeah, IE8 does the same thing.




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