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WebSearch malware removal and cannot install/use AV software


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10 replies to this topic

#1 davlinford

davlinford

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  • Local time:07:54 AM

Posted 16 April 2010 - 11:14 AM

Hi,

I have a Sony laptop that was infected with many different types of malware/spyware/viruses. These issues disabled my AV software and rendered it useless. I have run spybot and malwarebytes from safe mode and cleaned everything that it found. The computer has been running much better however I still have the following issues:

1. Websearch malware will not go away even though the scans I ran found it and says that is cleaned it.

2. I removed AVG because it was not working and now I cannot reinstall it. I have tried Avast and it installs but wont launch. The error Avast gives is that the .exe file might be corrupted and needs to be reinstalled which I have done several times. The error I get when trying to reinstall AVG is (Error: MSVC Redistributables installation failed. Installation of AVG can not continue.)

Please review the attached information and help me please!



DDS (Ver_10-03-17.01) - NTFSx86
Run by Shane at 16:58:26.03 on Thu 04/15/2010
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.387 [GMT -7:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Common Files\Sony Shared\WMPlugIn\SonicStageMonitoring.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre1.5.0_07\bin\jucheck.exe
C:\Documents and Settings\Shane\Desktop\Defogger.exe
C:\Documents and Settings\Shane\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.aol.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = hxxp://www.sony.com/vaiopeople
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\documents and settings\shane\local settings\application data\cyberdefender\cdmyidd.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 3.0\aoltb.dll
TB: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\documents and settings\shane\local settings\application data\cyberdefender\cdmyidd.dll
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [PhotoShow Deluxe Media Manager] c:\progra~1\ahead\ahead\data\xtras\mssysmgr.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [VAIOCameraUtility] "c:\program files\sony\vaio camera utility\VCUServe.exe"
mRun: [VAIO Update 2] "c:\program files\sony\vaio update 2\VAIOUpdt.exe" /Stationary
mRun: [VAIO Recovery] c:\windows\sonysys\vaio recovery\PartSeal.exe
mRun: [Switcher.exe] c:\program files\sony\wireless switch setting utility\Switcher.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_07\bin\jusched.exe
mRun: [SonyPowerCfg] "c:\program files\sony\vaio power management\SPMgr.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [Mouse Suite 98 Daemon] ICO.EXE
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISBMgr.exe] c:\program files\sony\isb utility\ISBMgr.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb07.exe
mRun: [HostManager] c:\program files\common files\aol\1158791730\ee\AOLSoftware.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [DISCover] c:\program files\disc\DISCover.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [MyWebSearch Plugin] rundll32 c:\progra~1\mywebs~1\bar\1.bin\M3PLUGIN.DLL,UPF
mRun: [My Web Search Bar Search Scope Monitor] "c:\progra~1\mywebs~1\bar\1.bin\m3SrchMn.exe" /m=2 /w
mRun: [MyWebSearch Email Plugin] c:\progra~1\mywebs~1\bar\1.bin\mwsoemon.exe
StartupFolder: c:\docume~1\shane\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palmone\Hotsync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 3.0\resources\en-us\local\search.html
IE: &Search - ?p=ZUzeb004QPUS_ZUxdm486YYUS
IE: Customize Menu - file://c:\program files\siber systems\ai roboform\RoboFormComCustomizeIEMenu.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Fill Forms - file://c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: RoboForm Toolbar - file://c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: Save Forms - file://c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_07\bin\ssv.dll
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 3.0\aoltb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
LSP: c:\progra~1\speedb~1\sblsp.dll
Trusted Zone: microsoft.com\office
Trusted Zone: trymedia.com
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Name-Space Handler: ftp\ZDA - {5BFA1DAF-5EDC-11D2-959E-00C00C02DA5E} - c:\progra~1\dap\dapie.dll
Name-Space Handler: http\ZDA - {5BFA1DAF-5EDC-11D2-959E-00C00C02DA5E} - c:\progra~1\dap\dapie.dll
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll
AppInit_DLLs: ?
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-4-15 162768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-4-15 19024]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 MSSQL$VAIO_VEDB;MSSQL$VAIO_VEDB;c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlservr.exe -svaio_vedb --> c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlservr.exe -sVAIO_VEDB [?]
R2 VideoAcceleratorService;VideoAcceleratorService;c:\progra~1\speedb~1\videoacceleratorservice.exe -start -scm --> c:\progra~1\speedb~1\VideoAcceleratorService.exe -start -scm [?]
R3 SonyImgF;Sony Image Conversion Filter Driver;c:\windows\system32\drivers\SonyImgF.sys [2006-7-24 30080]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2006-7-24 226304]
S2 2renecwfqvn.sys;2renecwfqvn.sys;c:\windows\system32\drivers\2renecwfqvn.sys [2008-11-21 79872]
S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-4-15 40384]
S2 lxjnejou3gn.sys;lxjnejou3gn.sys;\??\c:\windows\system32\drivers\lxjnejou3gn.sys --> c:\windows\system32\drivers\lxjnejou3gn.sys [?]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-4-15 40384]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-4-15 40384]
S3 MSSQL$NR2005;MSSQL$NR2005;c:\program files\microsoft sql server\mssql$nr2005\binn\sqlservr.exe -snr2005 --> c:\program files\microsoft sql server\mssql$nr2005\binn\sqlservr.exe -sNR2005 [?]
S3 PTDWBus;Curitel PC Card Composite Device driver (UDP);c:\windows\system32\drivers\PTDWBus.sys [2008-3-21 27392]
S3 PTDWMdm;Curitel PC Card Drivers (UDP);c:\windows\system32\drivers\PTDWMdm.sys [2008-3-21 41728]
S3 PTDWVsp;Curitel PC Card Diagnostic Serial Port (UDP);c:\windows\system32\drivers\PTDWVsp.sys [2008-3-21 39808]
S3 SQLAgent$NR2005;SQLAgent$NR2005;c:\program files\microsoft sql server\mssql$nr2005\binn\sqlagent.exe -i nr2005 --> c:\program files\microsoft sql server\mssql$nr2005\binn\sqlagent.EXE -i NR2005 [?]
S3 SQLAgent$VAIO_VEDB;SQLAgent$VAIO_VEDB;c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlagent.exe -i vaio_vedb --> c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlagent.EXE -i VAIO_VEDB [?]

=============== Created Last 30 ================

2010-04-15 23:57:10 0 ----a-w- c:\documents and settings\shane\defogger_reenable
2010-04-15 22:01:55 0 d-----w- c:\windows\system32\wbem\Repository
2010-04-15 03:31:11 0 d-----w- c:\docume~1\shane\applic~1\Malwarebytes
2010-04-15 03:31:08 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-15 03:31:04 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-15 03:31:04 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-15 03:31:04 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-04-15 02:37:24 0 d-----w- c:\docume~1\alluse~1\applic~1\Alwil Software
2010-04-14 23:03:19 552 ----a-w- c:\windows\system32\d3d8caps.dat
2010-04-14 02:09:03 0 d-sh--w- C:\found.000
2010-04-13 22:29:55 0 d-----w- c:\windows\pss

==================== Find3M ====================

2010-04-14 02:30:25 79872 ----a-w- c:\windows\system32\drivers\2renecwfqvn.sys
2009-02-21 23:17:13 34543112 ----a-w- c:\program files\Ad-AwareAE.exe
2009-02-21 23:09:05 16409960 ----a-w- c:\program files\spybotsd162.exe
2009-02-10 21:01:59 1038992 ----a-w- c:\program files\Google_Updater.exe
2009-01-24 16:58:07 189294 ----a-w- c:\program files\Perry Hierarchy RVP Teams - Jan. 09.pdf
2009-01-12 03:47:12 54157776 ----a-w- c:\program files\avg_free_stf_en_8_176a1400.exe
2009-01-10 23:29:29 7939096 ----a-w- c:\program files\dap9.exe
2009-01-10 23:25:40 15083520 ----a-w- c:\program files\spybotsd160.exe
2009-01-10 22:59:21 2957320 ----a-w- c:\program files\AiRoboForm.exe
2008-11-06 20:22:21 5950976 ----a-w- c:\program files\VideoPiggy1311.msi
2008-08-14 17:02:35 47472416 ----a-w- c:\program files\AiO_071_000_201_000_CDA_DriverOnly_Network_enu.exe
2008-08-04 20:32:25 145545459 ----a-w- c:\program files\callatlanta_setup.exe
2008-01-23 22:11:39 17522518 ----a-w- c:\program files\ServiceCenter_123_Win.zip
2008-01-18 17:56:20 70902229 ----a-w- c:\program files\SetupMediaShoutExpressEV.exe
2008-01-07 03:02:57 32025083 ----a-w- c:\program files\instablox2.zip
2008-01-06 07:15:33 49236006 ----a-w- c:\program files\instablox.zip
2008-01-06 04:33:53 1272860 ----a-w- c:\program files\Vocal_Remover_Installer.exe
2007-09-04 16:01:33 64823856 ----a-w- c:\program files\OvationESD.exe
2007-07-17 15:43:06 8991 ----a-w- c:\program files\spiderman font.zip
2007-02-19 01:09:01 23974232 ----a-w- c:\program files\5550-enu-win2k_xp.exe
2007-01-04 04:23:28 57795634 ----a-w- c:\program files\sonyloopsdatabase_enu_s38.exe
2007-01-04 04:01:12 110627654 ----a-w- c:\program files\acidpro60d_enu.exe
2006-12-12 22:24:04 5271552 ----a-w- c:\program files\PStory.msi
2006-12-11 18:04:21 1387987 ----a-w- c:\program files\vegasmovielooks_hd.exe
2006-12-11 18:03:56 50310703 ----a-w- c:\program files\boris_graffiti_ltd_for_vegas.zip
2006-12-11 18:00:56 51065425 ----a-w- c:\program files\dvdarchitect40a.exe
2006-12-11 17:58:08 140729115 ----a-w- c:\program files\vegas70c_enu.exe
2006-10-30 19:48:58 27599576 ----a-w- c:\program files\LogoSmartz.exe
2006-10-23 17:42:40 657296856 ----a-w- c:\program files\Ill_CS2_UE_Ret.exe
2006-10-23 16:51:48 417917480 ----a-w- c:\program files\Illustrator_CS2_ue_TryOut.exe
2006-10-13 06:05:21 19666504 ----a-w- c:\program files\QuickTimeInstaller.exe
2006-03-30 16:50:26 18250150 ----a-w- c:\program files\setup28221718667100.exe
2005-05-13 04:36:16 1175 ----a-w- c:\program files\Setup.ini
2005-05-13 04:36:14 8688364 ----a-w- c:\program files\Adobe Illustrator CS2.msi
2005-05-13 04:35:58 278994817 ----a-w- c:\program files\Data1.cab
2005-05-13 04:29:26 1454 ----a-w- c:\program files\Abcpy.ini
2003-02-25 17:04:28 4632 ----a-w- c:\program files\0x0409.ini
2002-04-20 03:15:44 61 ----a-w- c:\program files\adobe photoshop 7.0 serial.txt
2002-03-11 14:06:30 1822520 ----a-w- c:\program files\instmsiw.exe
2008-10-15 01:37:02 16384 --sha-w- c:\windows\temp\cookies\index.dat
2008-10-15 01:37:02 16384 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2008-10-15 01:37:02 32768 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 16:59:07.42 ===============

Attached Files



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#2 Blade81

Blade81

    Bleepin' Rocker


  • Malware Response Team
  • 6,465 posts
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  • Gender:Male
  • Location:Finland
  • Local time:06:54 PM

Posted 20 April 2010 - 12:32 AM

Hi,

Download GMER here by clicking download exe -button and then saving it your desktop:
  • Double-click .exe that you downloaded
  • Click rootkit-tab, disable files option and then click scan.
  • Don't check
    Show All
    box while scanning in progress!
  • When scanning is ready, click Copy.
  • This copies log to clipboard
  • Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#3 davlinford

davlinford
  • Topic Starter

  • Members
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  • Local time:07:54 AM

Posted 21 April 2010 - 01:46 PM

Blade81,

Thanks for the reply. Here is what has occurred since I last posted. I was able to finally get Avast running on the computer. I have to manually copy over 16 files. I am still having the error message pop up every time I boot up the computer that says the following (Error loading C:\PROGRA-1\MYWEBS-1\bar\1.bin\M3PLUGIN.DLL The specified module could not be found). The dash is actually a tilde. I have tried removing the registry entries for MYWEB*.* and they just come back after rebooting. Spybot detects those entries and says it removes them as well but they keep coming back. Here is the report that you requested:

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-04-20 17:33:19
Windows 5.1.2600 Service Pack 3
Running: f7d1myio.exe; Driver: C:\DOCUME~1\Shane\LOCALS~1\Temp\awrdifoc.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwClose [0xAA9D2C08]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateKey [0xAA9D2AC4]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteKey [0xAA9D3078]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteValueKey [0xAA9D2FA2]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDuplicateObject [0xAA9D269A]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenKey [0xAA9D2B9E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenProcess [0xAA9D25DA]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenThread [0xAA9D263E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwQueryValueKey [0xAA9D2CBE]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRenameKey [0xAA9D3146]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRestoreKey [0xAA9D2C7E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwSetValueKey [0xAA9D2DFE]

Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateProcessEx [0xAA9DF50A]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateSection [0xAA9DF32E]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwLoadDriver [0xAA9DF468]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) NtCreateSection
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ObInsertObject
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ObMakeTemporaryObject

---- Kernel code sections - GMER 1.0.15 ----

PAGE ntkrnlpa.exe!ZwLoadDriver 80582FD6 7 Bytes JMP AA9DF46C \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!NtCreateSection 805AA256 7 Bytes JMP AA9DF332 \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!ObMakeTemporaryObject 805BB34E 5 Bytes JMP AA9DB4AA \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!ObInsertObject 805C1C84 5 Bytes JMP AA9DC97E \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!ZwCreateProcessEx 805CFE70 7 Bytes JMP AA9DF50E \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!??2@YAPAXI@Z 77C29CC5 5 Bytes JMP 0A93C080 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!??3@YAXPAX@Z 77C29CDD 5 Bytes JMP 0A93C0E0 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!?set_new_handler@@YAP6AXXZP6AXXZ@Z 77C29D9F 5 Bytes JMP 0A93C110 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_aligned_offset_malloc 77C29DAF 5 Bytes JMP 0A93BFE0 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_aligned_free 77C29E33 5 Bytes JMP 0A93C0E0 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_aligned_malloc 77C29E52 5 Bytes JMP 0A93BFC0 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_aligned_offset_realloc 77C29E6E 5 Bytes JMP 0A93C020 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_aligned_realloc 77C29FC6 5 Bytes JMP 0A93C000 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_expand 77C29FE5 5 Bytes JMP 0A93BFA0 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_heapadd 77C2BC9F 5 Bytes JMP 0A93C160 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_heapchk 77C2BCB3 5 Bytes JMP 0A93C170 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_heapset + 1 77C2BD83 4 Bytes JMP 0A93C191 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_heapmin 77C2BD8C 5 Bytes JMP 0A93C260 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_heapused 77C2BE3A 5 Bytes JMP 0A93C230 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_heapwalk 77C2BE4D 5 Bytes JMP 0A93C1A0 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!_msize 77C2BF6C 5 Bytes JMP 0A93BEB0 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!calloc 77C2C0C3 5 Bytes JMP 0A93BE50 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!free 77C2C21B 5 Bytes JMP 0A93C0E0 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!malloc 77C2C407 5 Bytes JMP 0A93BE10 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text C:\Program Files\palmOne\Hotsync.exe[2096] msvcrt.dll!realloc 77C2C437 5 Bytes JMP 0A93BE90 C:\Program Files\palmOne\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\ADVAPI32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\ADVAPI32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\RPCRT4.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\RPCRT4.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\MSVCRT.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\MSVCRT.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\USER32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\USER32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\GDI32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\GDI32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\WININET.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\WININET.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\Secur32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\Secur32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\USERENV.dll [KERNEL32.dll!LoadLibraryA] [6BFA9875] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\Program Files\Common Files\AOL\1158791730\ee\AOLSoftware.exe[252] @ C:\WINDOWS\system32\USERENV.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9923] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/America Online, Inc.)
IAT C:\WINDOWS\system32\services.exe[912] @ C:\WINDOWS\system32\services.exe [ADVAPI32.dll!CreateProcessAsUserW] 00370002
IAT C:\WINDOWS\system32\services.exe[912] @ C:\WINDOWS\system32\services.exe [KERNEL32.dll!CreateProcessW] 00370000

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Ntfs \Ntfs aswSP.SYS (avast! self protection module/ALWIL Software)

AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SOFTWARE\Classes\.avastlic@ avastlicfile
Reg HKLM\SOFTWARE\Classes\.avastlic@Content Type application/avast-license
Reg HKLM\SOFTWARE\Classes\avast\ShellEx
Reg HKLM\SOFTWARE\Classes\avast\ShellEx\ContextMenuHandlers
Reg HKLM\SOFTWARE\Classes\avast\ShellEx\ContextMenuHandlers@ {472083B0-C522-11CF-8763-00608CC02F24}
Reg HKLM\SOFTWARE\Classes\avastlicfile@ avast! license file
Reg HKLM\SOFTWARE\Classes\avastlicfile@EditFlags 65536
Reg HKLM\SOFTWARE\Classes\avastlicfile@BrowserFlags 8
Reg HKLM\SOFTWARE\Classes\avastlicfile\shell
Reg HKLM\SOFTWARE\Classes\avastlicfile\shell@
Reg HKLM\SOFTWARE\Classes\avastlicfile\shell\open
Reg HKLM\SOFTWARE\Classes\avastlicfile\shell\open@
Reg HKLM\SOFTWARE\Classes\avastlicfile\shell\open\command
Reg HKLM\SOFTWARE\Classes\avastlicfile\shell\open\command@ "C:\Program Files\Alwil Software\Avast5\AvastUi.exe" /licfile "%1"

---- EOF - GMER 1.0.15 ----


I have attached the file as well. Any help would be appreciated.

Thanks,
David

Attached Files

  • Attached File  GMER.txt   20.99KB   6 downloads


#4 Blade81

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Posted 21 April 2010 - 02:17 PM

Thanks for the log. Please update MBAM and run a quick scan with it (let found items be removed). Post back the report.

Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.


Please continue as follows:
  1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  2. Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.


A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#5 davlinford

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Posted 22 April 2010 - 11:46 AM

Blade81,

Again I thank you for your help. Here are the files that you requested. Please review these logs and let me know what you think. FYI the M3PLUGIN.DLL error message is still showing up after a reboot.

Thanks,
David Linford

Attached Files



#6 Blade81

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Posted 22 April 2010 - 12:19 PM

Hi David,


Update your MBAM definitions. Latest database version at the moment is 4022.


Disable Spybot's TeaTimer to make sure it won't interfere with fixes. You can re-enable it when you're clean again:
  • Run Spybot-S&D in Advanced Mode
  • If it is not already set to do this, go to the Mode menu
    select
    Advanced Mode
  • On the left hand side, click on Tools
  • Then click on the Resident icon in the list
  • Uncheck
    Resident TeaTimer
    and OK any prompts.
  • Restart your computer


Open notepad and copy/paste the text in the quotebox below into it:

CODE
http://www.bleepingcomputer.com/forums/t/310255/websearch-malware-removal-and-cannot-installuse-av-software/
Suspect::
c:\windows\system32\drivers\2renecwfqvn.sys
c:\windows\system32\drivers\lxjnejou3gn.sys
DDS::
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
DirLook::
c:\documents and settings\Shane\Local Settings\Application Data\Help



Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.



Close all browser windows, disable protection and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.


Uninstall old Adobe Reader versions and get the latest one (9.3 + update 9.3.2) here or get Foxit Reader here. Make sure you don't install toolbar if choose Foxit Reader! You may also check free readers introduced here.

Uninstall vulnerable Flash versions by following instructions here. Fresh version can be obtained here.


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 20.
  • Click the
    Download
    button to the right.
  • Select Windows on platform combobox and check the box that says:
    Accept License Agreement. Click continue.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586-p.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.



Download ATF (Atribune Temp File) Cleanerę by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache

*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.


Please run an online scan with Kaspersky Online Scanner as instructed in the screenshot here.


Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log.


Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#7 davlinford

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Posted 23 April 2010 - 12:02 AM

Blade81.

I have done all the things you have asked and uploaded the files here. One thing to note that I find very interesting is that after I ran the MBAM with the TeaTimer turned off I rebooted the computer. When the computer came back up there was no error message. So I left the teatimer off and rebooted again and again no error message. I did that a total of 3 times with the same result. I then turned the teatimer back on and rebooted and the error message came back right away. As long as teatimer is running the error message appear. Please let me know what you think. Thanks again for all the help!!

David

Attached Files



#8 Blade81

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Posted 23 April 2010 - 09:37 AM

Hi,

QUOTE
As long as teatimer is running the error message appear. Please let me know what you think.

Please reinstall Spybot and see if that error appears after that.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#9 davlinford

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Posted 23 April 2010 - 01:18 PM

Blade81,

I have uninstalled spybot and then re-installed spybot and the error message is gone. I also ran a scan with the new spybot and it came up clean. Things look pretty good. I really appreciate your help very much!! Is there anything else you want me to check?

David

#10 Blade81

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Posted 23 April 2010 - 02:28 PM

Hi,

Show hidden files
-----------------
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.

Delete c:\documents and settings\Shane\Local Settings\Application Data\Help folder.

Then if there're no issues left we'll have a look at the final steps.



THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis



We need to re hide system files. To do so, please follow the steps below:
  1. Double-click My Computer.
  2. Click the Tools menu, and then click Folder Options.
  3. Click the View tab.
  4. Put a check by
    Hide file extensions for known file types.
  5. Under the
    Hidden files
    folder, select
    Show hidden files and folders.
  6. Check
    Hide protected operating system files.
  7. Click Apply, and then click OK.


Now lets uninstall ComboFix:
  • Click START then RUN
  • Now copy-paste Combofix /uninstall in the runbox and click OK


Please download OTC and save it to desktop.
  • Double-click OTC.exe.
  • Click the CleanUp! button.
  • Select Yes when the
    Begin cleanup Process?
    prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.



UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.
  • hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
    If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    1. Click the start button (at the lower left hand corner of your screen)
    2. Click run
    3. In the dialog box, type services.msc
    4. hit enter, then locate dns client
    5. Highlight it, then double-click it.
    6. On the dropdown box, change the setting from automatic to manual.
    7. Click ok
  • Run Secunia vulnerability check here and fix its findings.
  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
    If you don't have a 3rd party firewall or a router behind NAT then I recommend getting one. I recommend either Online Armor Free or Comodo Firewall Pro (If you choose Comodo: Uncheck during installation Install Comodo HopSurf.., Make Comodo my default search provider and Make Comodo Search my homepage and install firewall ONLY!). Both providers have support forums that help with configuration related questions.


  • Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade cool.gif

    Microsoft Windows Insider MVP 2016-2017

    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006
    unite_blue.png

    Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


    #11 Blade81

    Blade81

      Bleepin' Rocker


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    Posted 01 May 2010 - 05:28 AM

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. smile.gif

    If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

    Everyone else please begin a New Topic.

    Microsoft Windows Insider MVP 2016-2017

    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006
    unite_blue.png

    Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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