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Tidserv Request & Request 2


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#1 frytuck

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Posted 16 April 2010 - 09:59 AM

I have ran multiple scans with malwarebytes, superantispyware, and norton and they have not removed the tidserv infection. However, when I first noticed the infection, Norton picked up Trojan FaveAV, Trojan Zefarch, and W32 Virut Cf. After that occurrence, the programs just detects and gets rid of registry files and cookies that are infected. Additionally, my computer does not run slower or crash...at least not yet. Can someone please help me remove this infection? I have malwarebytes and superantispyware logs if needed. Thanks.

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#2 Elise

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Posted 16 April 2010 - 10:29 AM

Hello, since no logs were posted, I moved this topic to the Am I Infected forum.

W32 Virut Cf.

This looks like a nasty file infector.

KASPERSKY ONLINE SCAN
-----------------------------------
Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner
You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

regards, Elise


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#3 frytuck

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Posted 16 April 2010 - 10:56 AM

Ok, when I attempt to run the scanner, it keeps telling me the java application is interrupted and to start an uninterrupted connection. Here are the logs I was talking about earlier though.




SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/16/2010 at 09:39 AM

Application Version : 4.35.1002

Core Rules Database Version : 4813
Trace Rules Database Version: 2625

Scan type : Complete Scan
Total Scan Time : 00:32:23

Memory items scanned : 812
Memory threats detected : 0
Registry items scanned : 6107
Registry threats detected : 0
File items scanned : 18402
File threats detected : 0





Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3995

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

4/16/2010 9:03:56 AM
mbam-log-2010-04-16 (09-03-56).txt

Scan type: Full scan (C:\|)
Objects scanned: 161659
Time elapsed: 47 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)






Date and Time Risk Action Filename Risk Type Original Location Computer User Status Current Location Primary Action Secondary Action Logged By Action Description
4/12/2010 8:08 Trojan Horse Quarantined emsoxnrawc.tmp File C:\Documents and Settings\DCAD\Local Settings\Temp\ ANDY SYSTEM Infected Quarantine Clean security risk Quarantine Auto-Protect scan The file was quarantined successfully.
4/12/2010 8:07 Trojan Horse Quarantined nxmrwesoca.tmp File C:\Documents and Settings\DCAD\Local Settings\Temp\ ANDY SYSTEM Infected Quarantine Clean security risk Quarantine Auto-Protect scan The file was quarantined successfully.
4/9/2010 9:57 Tracking Cookies Deleted Unavailable Trackware Unavailable ANDY dcadafra Deleted Deleted Quarantine Leave alone (log only) Manual scan The file was deleted successfully.
4/5/2010 8:02 W32.Virut.CF Restart Processing Unavailable File Unavailable ANDY dcadafra Infected Unavailable Delete Leave alone (log only) Manual scan Performing Post-Reboot Risk Processing.

#4 Elise

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Posted 16 April 2010 - 11:05 AM

Okay, please try this:

DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click No to All. [/i])
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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