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Not sure if I have malware


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#1 ric0suave

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Posted 15 April 2010 - 06:11 PM

Hi, I have a laptop that continuously has a process that seems to run in the background and I notice that my hard drive activity light blinks.. I've run an MBAM scan as well as Spybot and both come up with nothing so i'm just wondering if I have anything that's lurking in the shadows... I also noted that everytime on reboot something that acts like an MS Office plugin tries to install and I just cancel...

Any help with this would be fantastic... Thanks!

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#2 boopme

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Posted 15 April 2010 - 10:27 PM

Hello, maybe these scans will reveal something..
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware

, Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you

should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ric0suave

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Posted 16 April 2010 - 10:23 PM

Hi boopme!

Thanks for your help in looking at my issue...

I ran the ATF Cleaner and scanned with SAS which found 1 trojan

I also ran the ESET Scanner which found and cleaned 3 instances of another trojan

Here are the requested logs:

SAS:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/16/2010 at 01:36 PM

Application Version : 4.35.1002

Core Rules Database Version : 4814
Trace Rules Database Version: 2626

Scan type : Complete Scan
Total Scan Time : 03:42:33

Memory items scanned : 211
Memory threats detected : 0
Registry items scanned : 5156
Registry threats detected : 0
File items scanned : 177647
File threats detected : 2

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{DAAD8284-5896-4B40-A753-8454BDC2E5A5}\RP436\A0069575.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{DAAD8284-5896-4B40-A753-8454BDC2E5A5}\RP456\A0072662.EXE



ESET Scanner:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=a4f0becffece8a43b03a827a17078346
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-04-17 01:44:36
# local_time=2010-04-16 06:44:36 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=1024 16777215 100 0 50032909 50032909 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=179249
# found=3
# cleaned=3
# scan_time=5563
C:\Documents and Settings\harrison\Local Settings\Application Data\2898336958.dll a variant of Win32/Kryptik.DJM trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\System Volume Information\_restore{DAAD8284-5896-4B40-A753-8454BDC2E5A5}\RP456\A0072640.dll a variant of Win32/Kryptik.DJM trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\System Volume Information\_restore{DAAD8284-5896-4B40-A753-8454BDC2E5A5}\RP471\A0074136.dll a variant of Win32/Kryptik.DJM trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C



I'm noticing that there's no more random hard drive activity, but am still getting the weird "Office plugin" installer on reboot... let me know what I should try next... Thanks!

#4 boopme

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Posted 17 April 2010 - 09:16 AM

Can you give me the exact message from Office..

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 ric0suave

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Posted 18 April 2010 - 06:35 AM

Nothing found after the latest update and scan to MBAM

I have a screenshot of the installer program but am unable to attach it...

I'll try to describe it anyways... I get a regular Windows popup titled MS Office XP Professional then says "Please wait while Windows configures Microsoft Office XP Professional" and also has a progress bar below it..

Another popup shows saying "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the Microsoft Office XP Professional disk and click OK" Then there's a dropdown box that shows MS Office XP Professional as the only option...

Thanks again for your help and let me know what I should do next! :thumbsup:

MBAM Log:

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 4003

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

4/18/2010 3:40:46 AM
mbam-log-2010-04-18 (03-40-46).txt

Scan type: Quick scan
Objects scanned: 111228
Time elapsed: 4 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 18 April 2010 - 03:50 PM

Inserting An Image Within A Post
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ric0suave

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Posted 19 April 2010 - 03:05 AM

here's the link to image, let me know if you can view it :thumbsup:

http://img695.imageshack.us/img695/7569/image002hi.jpg

#8 boopme

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Posted 19 April 2010 - 12:49 PM

Ok. It appears Office is corrupt. Do you ghave the disk and have you tried inserting it and clicking OK when that window appears?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 ric0suave

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Posted 19 April 2010 - 01:37 PM

This laptop came pre-installed with Office and I no longer have the disk... Is this something that could just be turned off or removed in the registry?

#10 boopme

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Posted 19 April 2010 - 02:57 PM

Is this happening at start up? i am assuming you still want to be able to use Office/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 ric0suave

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Posted 19 April 2010 - 03:01 PM

Yep, I definitely want to continue using Office..

This happens on two occasions:
- on bootup
- when starting any MS Office app

#12 boopme

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Posted 19 April 2010 - 03:18 PM

Ok, I am looking for something for this..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 ric0suave

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Posted 19 April 2010 - 06:13 PM

Ok, thanks! :thumbsup:

#14 boopme

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Posted 19 April 2010 - 08:25 PM

Ok asking around I have this to try.'

Thru Control Panel,Add Remove programs Highlighting the OFFice program there can be a repair option.
If your Office is too corrupt you may need to borrow a disk from someone with the same operating system.

First though for the repair to even work the folder C:\MSOCache must exist on the hard drive. This is a hidden file,so you will need to "show hidden files " prior to searching for it. Plus if you have more than one partition on the drive you will have too look there also.

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:
How to see hidden files in Windows

MS Office has I believe 3 Service Packs that also must be installed and may resolve this.
Office Online

Hope this setlles this.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 ric0suave

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Posted 20 April 2010 - 12:11 AM

Hi boopme,

I tried running the repair option and it still wasn't able to take care of the issue... I was able to verify that I had an MSOCache directory as well..

But... I scrounged around some more and finally found my Office install CD and just went ahead and uninstalled and reinstalled Office...

That seemed to take care of the issue on both reboot and app startup... I'm wondering if perhaps I inadvertently downloaded some language pack that keeps trying to install itself after visiting some webpage... oh well it seems to be fixed now

Thanks so much for taking the time to work with me and finding a resolution, let me know if you want me to try anything else, otherwise have a good day! :thumbsup:




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