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Have i got windows vista home premium on hdd


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#1 DWatson

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Posted 15 April 2010 - 02:50 PM

I bought a Packard Bell computer from PC World at christmas 2007, i have a unmovable virus, so i will have to reformat, but i did not get a dvd of the windows from the shop, i have the product key on the side of the computer, i was wondering if the OS is on the HDD, can anybody point me the right direction to find it, as i do not want to buy a new version if i have got it on hdd

Thanks

EDIT: Moved to Am I Infected, more appropriate forum ~ Hamluis.

Edited by hamluis, 16 April 2010 - 04:55 PM.


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#2 cryptodan

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Posted 15 April 2010 - 03:22 PM

IS your computer operational? If it is can you run http://www.malwarebytes.org/mbam.php and http://www.superantispyware.com and post the results.

#3 DeathStalker

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Posted 15 April 2010 - 06:01 PM

You haven't given the malware pro's a chance to even try to get rid of your problem. Why not? I mean if you want to just nuke your drive and start over, that's your choice, but if it were MY computer, I'd follow the steps in the am I infected section. You haven't done that.........

#4 keyboardNinja

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Posted 15 April 2010 - 06:02 PM

Like cryptodan said, if your computer is operational, we can try to remove the virus.

But to answer your question, there may or may not be a recovery partition on the hard drive. Some manufacturers make a recovery partition which allows you to recover back to factory conditions.

Type the following into the Start Menu, and hit Enter:

diskmgmt.msc

Maximize this Disk Management window, then take a screenshot using this tutorial. Upload it to the internet (any file/image hosting site will do, I use Imageshack). Then post it here in your topic.

This makes it easier to see what's going on in the partitions and drives on your system.

If there is no recovery partition and you don't have an installation disc... How to replace Microsoft software

I wouldn't recommend trying Windows 7 on this machine, as your hardware is likely too old.
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#5 DWatson

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Posted 16 April 2010 - 01:13 AM

I have tried Malwarebytes, PC Guard (virgin media), avg, but it doesn't get rid of the virus (win32,virtob.gen.12), i will try to take a screenshot as you said

#6 DWatson

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Posted 16 April 2010 - 04:36 PM

Like cryptodan said, if your computer is operational, we can try to remove the virus.

But to answer your question, there may or may not be a recovery partition on the hard drive. Some manufacturers make a recovery partition which allows you to recover back to factory conditions.

Type the following into the Start Menu, and hit Enter:

diskmgmt.msc

Maximize this Disk Management window, then take a screenshot using this tutorial. Upload it to the internet (any file/image hosting site will do, I use Imageshack). Then post it here in your topic.

This makes it easier to see what's going on in the partitions and drives on your system.

If there is no recovery partition and you don't have an installation disc... How to replace Microsoft software

I wouldn't recommend trying Windows 7 on this machine, as your hardware is likely too old.


i have tried to find "diskmgmt.msc", but the computer can not find it, also, i cannot install superantispyware, i can run malwarebytes, it gets rid of the protection system virus, but it comes back after every boot

#7 keyboardNinja

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Posted 16 April 2010 - 04:40 PM

Okay, if you wish to fight the virus...

Please post a Posted Image in the Am I infected? What do I do? sub-forum with a description of your problem, the steps taken so far, and a link back to this topic (they will want to know why you suspect malware).

Please note: the Malware Response team are always overwhelmed, and it could take a few days to get your first reply. Just be patient and don't "bump" your topic by replying to it, as that will only further delay a response (MRT members are looking for topics with 0 replies...if you reply to your own first, it will appear that you are already receiving help and thus delay receiving actual help).

Good luck. :thumbsup:
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#8 cryptodan

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Posted 16 April 2010 - 04:43 PM

Okay, if you wish to fight the virus...

Please post a Posted Image in the Am I infected? What do I do? sub-forum with a description of your problem, the steps taken so far, and a link back to this topic (they will want to know why you suspect malware).

Please note: the Malware Response team are always overwhelmed, and it could take a few days to get your first reply. Just be patient and don't "bump" your topic by replying to it, as that will only further delay a response (MRT members are looking for topics with 0 replies...if you reply to your own first, it will appear that you are already receiving help and thus delay receiving actual help).

Good luck. :thumbsup:



I already posted this in the tidiness thread.

#9 keyboardNinja

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Posted 16 April 2010 - 04:56 PM

I already posted this in the tidiness thread.

A minute after I posted that here (check the times). :flowers:

Regardless, it's up to a mod/admin to decide whether to move it, or just close this one and let DWatson make a new AII topic. Usually, with a fresh malware-related topic, it is customary to report it in the tidiness thread and have it moved. But with one that already has quite a few replies, it is left to the discretion of the original poster and the mod/admin that handles it.

Haha...well, it looks like it's been moved to AII anyway.

Good luck, DWatson! Help is on the way! :thumbsup:
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#10 boopme

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Posted 16 April 2010 - 07:00 PM

Hello, We need an online scan log,thanks.
Is this PC connected to any others?

Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.

Edited by boopme, 16 April 2010 - 07:01 PM.

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#11 DWatson

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Posted 17 April 2010 - 03:17 AM

Hello, We need an online scan log,thanks.
Is this PC connected to any others?

Please run a BitDefender Online Scan

  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.


The computer is the main computer on a belkin network router.

I have clicked on the above link, but i get unable to connect to server, i get this when i try to goto Microsoft and and other site with antivirus software, i get problem loading page all other website are fine




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