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ttp tidserv Request


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2 replies to this topic

#1 barracudacool

barracudacool

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Posted 15 April 2010 - 10:01 AM

Tried to follow instruction from symantec to get rid of it. Did get rid of alot of the other stuff this trojan brought in but not the main source of the infection. Still getting the pop up messages every 20 minutes about Norton blocking the http tidserv request

DDS log here:


DDS (Ver_10-03-17.01) - NTFSx86
Run by melissa hilbish at 10:22:31.15 on Thu 04/15/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2151 [GMT -4:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Dell\Dell ControlPoint\Connection Manager\SMManager.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe
C:\Program Files\Dell\Dell ControlPoint\Security Manager\BcmDeviceAndTaskStatusService.exe
C:\Program Files\Dell\Dell ControlPoint\Connection Manager\Dell.UCM.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Updater.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgr.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
C:\Program Files\Microsoft Office\Office12\POWERPNT.EXE
C:\Program Files\Pidgin\pidgin.exe
C:\Program Files\Microsoft\Office Live\OfficeLiveSignIn.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\melissa hilbish\My Documents\Downloads\dds(2).scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.8.0.41\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.8.0.41\coIEPlg.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
EB: Groove Folder Synchronization: {2a541ae1-5bf6-4665-a8a3-cfa9672e4291} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [ChangeTPMAuth] c:\program files\wave systems corp\common\ChangeTPMAuth.exe /T:NTRU12
mRun: [WavXMgr] c:\program files\wave systems corp\services manager\docmgr\bin\WavXDocMgr.exe
mRun: [SecureUpgrade] "c:\program files\wave systems corp\SecureUpgrade.exe"
mRun: [EmbassySecurityCheck] "c:\program files\wave systems corp\embassy security setup\EMBASSYSecurityCheck.exe"
mRun: [DellControlPoint] "c:\program files\dell\dell controlpoint\Dell.ControlPoint.exe"
mRun: [USCService] c:\program files\dell\dell controlpoint\security manager\BcmDeviceAndTaskStatusService.exe
mRun: [DellConnectionManager] "c:\program files\dell\dell controlpoint\connection manager\Dell.UCM.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [iRiver Updater] \Updater.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\docume~1\meliss~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dellco~1.lnk - c:\program files\dell\dell controlpoint\system manager\DCPSysMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\interv~1.lnk - c:\program files\intervideo\common\bin\WinCinemaMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {77D7D41D-B005-44D9-AF2A-DE1C02DF34D7} - hxxps://prod.isis.jhu.edu/controls/MaskedNumEdit.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://sslconnect.johnshopkins.edu/dana-cached/setup/JuniperSetupSP1.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.8.0.41\CoIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Authentication Packages = msv1_0 wvauth

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\meliss~1\applic~1\mozilla\firefox\profiles\z38o619b.default\
FF - prefs.js: browser.search.defaulturl - hxxp://aim.search.aol.com/search/search?query={searchTerms}&invocationType=tb50-ff-aim-chromesbox-en-us
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.comcast.net
FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50-ff-aim-ab-en-us&query=
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nppopcaploader.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, falsec:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 SFAUDIO;Sonic Focus DSP Driver;c:\windows\system32\drivers\sfaudio.sys [2009-4-16 24064]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0308000.029\SymEFA.sys [2010-1-27 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0308000.029\BHDrvx86.sys [2010-1-27 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0308000.029\cchpx86.sys [2010-1-27 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100409.001\IDSXpx86.sys [2010-4-12 329592]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-6-30 54752]
R2 N360;Norton 360;c:\program files\norton 360\engine\3.8.0.41\ccSvcHst.exe [2010-1-27 117640]
R2 SMManager;Smith Micro Connection Manager Service;c:\program files\dell\dell controlpoint\connection manager\SMManager.exe [2009-3-1 77824]
R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\drivers\e1k5132.sys [2009-4-16 144480]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-4-15 102448]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100414.038\NAVENG.SYS [2010-4-15 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100414.038\NAVEX15.SYS [2010-4-15 1324720]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864]
S3 NvtSp50;NvtSp50 NDIS Protocol Driver;c:\windows\system32\drivers\nvtsp50.sys --> c:\windows\system32\drivers\NvtSp50.sys [?]

=============== Created Last 30 ================

2010-04-15 13:43:32 0 d-sha-r- C:\cmdcons
2010-04-15 13:40:43 98816 ----a-w- c:\windows\sed.exe
2010-04-15 13:40:43 77312 ----a-w- c:\windows\MBR.exe
2010-04-15 13:40:43 261632 ----a-w- c:\windows\PEV.exe
2010-04-15 13:40:43 161792 ----a-w- c:\windows\SWREG.exe
2010-04-14 12:20:48 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-04-14 12:20:48 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-04-14 12:18:24 0 d-----w- c:\program files\Trend Micro
2010-04-13 01:43:42 552 ----a-w- c:\windows\system32\d3d8caps.dat
2010-04-13 01:43:33 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-04-13 01:37:56 0 d-----w- c:\docume~1\meliss~1\applic~1\1449872F6C6A2AE6DAECFE4124ECB01F
2010-04-11 15:06:44 0 d-----w- c:\docume~1\meliss~1\applic~1\Office Genuine Advantage
2010-04-10 21:23:53 21968900 ----a-w- C:\output video file.mpg
2010-04-10 14:41:06 2333810028 ----a-w- C:\Output Video File.avi
2010-03-24 21:27:53 9736 ----a-w- c:\windows\system32\emUSD.dll
2010-03-24 21:27:53 5246 ----a-w- c:\windows\system32\drivers\emFilter.sys
2010-03-24 21:27:53 4522 ----a-w- c:\windows\system32\drivers\emScan.sys
2010-03-24 21:27:53 45056 ----a-w- c:\windows\system32\emVFW.dll
2010-03-24 21:27:53 32768 ----a-w- c:\windows\system32\emProp.ax
2010-03-24 21:27:53 24270 ----a-w- c:\windows\system32\drivers\emStream.sys
2010-03-24 21:27:53 20224 ----a-w- c:\windows\system32\drivers\emAudio.sys
2010-03-24 21:27:53 17808 ----a-w- c:\windows\system32\emYUV.dll
2010-03-24 21:27:53 104270 ----a-w- c:\windows\system32\drivers\emDevice.sys
2010-03-24 21:27:53 0 d-----w- c:\program files\EM
2010-03-24 21:27:24 0 d-----w- c:\program files\Plextor
2010-03-24 21:21:13 0 ----a-w- c:\windows\pcf.INI
2010-03-24 21:07:53 0 d-----w- C:\CucusoftOutput
2010-03-24 21:07:49 0 d-----w- c:\program files\Cucusoft
2010-03-24 17:37:01 0 d-----w- c:\program files\Windows Media Connect 2
2010-03-24 17:36:02 0 d-----w- c:\windows\system32\LogFiles
2010-03-24 17:06:51 34 ---ha-w- c:\windows\system32\Converter_sysquict.dat
2010-03-24 16:36:01 0 d-----w- c:\program files\Agree Free FLV AVI MP4 DVD WMV ASF MOV Converter
2010-03-24 16:28:31 0 ----a-w- c:\windows\DVDConverter.INI
2010-03-24 16:27:56 0 d-----w- c:\program files\123 DVD Converter
2010-03-21 18:31:56 0 d-----w- c:\program files\Shockwave.com
2010-03-16 14:27:43 398704 ----a-w- c:\windows\system32\dsNcSmartCardProv.dll

==================== Find3M ====================

2010-03-30 04:46:30 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-30 04:45:52 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-11 12:38:54 832512 ----a-w- c:\windows\system32\wininet.dll
2010-03-11 12:38:52 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-03-11 12:38:51 17408 ----a-w- c:\windows\system32\corpol.dll
2010-03-09 11:09:18 430080 ----a-w- c:\windows\system32\vbscript.dll
2010-02-24 13:11:07 455680 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-02-19 00:22:04 345456 ----a-w- c:\windows\system32\dsNcCredProv.dll
2010-02-19 00:19:40 221184 ----a-w- c:\windows\system32\dsGinaLoader.dll
2010-02-19 00:07:56 26624 ----a-w- c:\windows\system32\drivers\dsNcAdpt.sys
2010-02-16 14:08:49 2146304 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 13:25:04 2024448 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-15 01:43:40 44944 ------w- c:\windows\system32\drivers\pxhelp20.sys
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-01-27 03:07:59 348160 ----a-w- c:\windows\system32\msvcr71.dll

============= FINISH: 10:24:35.01 ===============


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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
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Posted 19 April 2010 - 10:30 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 myrti

myrti

    Sillyberry


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Posted 24 April 2010 - 04:16 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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