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Complications aftr UPDATE


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#1 andregmac

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Posted 14 April 2010 - 05:39 PM

Just a couple of months ago, I finally took the plunge and updated my XP from SP2 to SP3 and IE6 to IE8. No problems. Then recently I obtained a copy of MS Office 2007 to replace my aging Office XP. I began having problems with Word crashing for unknown reasons. So I decided a couple days ago to download the Service Packs for Office. In the process, I believe that I also downloaded an update for IE 8 and something called "Windows Installer". Once completed and after restarting the computer, I noticed that my desktop lost its settings: the wallpaper was gone and the fonts under the desktop icons had lost their backgrounds (both going to a default blue behind picture and caption), Investigating further, I found that most of the graphics in the windows of different programs (Windows subscreens, Nortons, etc.) and IE 8 would not appear but instead there was large blocks of blank screen where a graphic should be. While searching online, I recalled a trick I discovered when I first got IE 8 about resolving a blacked-out toolbar (shift/alt/printscreen). I tried it and everything returned to previous set states. To check if this settled my computer's brain-fart, I restarted the computer and the same bewildering setup resurfaced. Once I did the three-button combination, everything originated to its previous point. :angry:I have run Nortons, Ad-Aware, and Malwarebyte's and other than a few tracking cookies, nothing showed up.

My question is this: what has gone wrong? Was it something in the update that caused this confusion? Will I have to continually do the three-button dance each time I restart the computer to resolve this or is there something that I can do (or insert or re-insert) to keep it at my predesignated level? HELP!

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#2 Ken-in-West-Seattle

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Posted 14 April 2010 - 06:03 PM

Pressing print screen, with both the alt key and shift key pressed, turns on a high contrast mode for people with visual impairments.


http://en.wikipedia.org/wiki/Print_screen

I am assuming that if you have high contrast mode on by default (due to some setting at startup) it will also turn high contrast mode off.

The setting for this is in programs > accessories > accessibility.

#3 hamluis

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Posted 14 April 2010 - 06:07 PM

Hi :thumbsup:.

Did you read any guidance from anyone...pertaining to considerations when updating to SP3?

System manufacturer and model, please?

FWIW: From what you state, it seems that your install of MS Office precipitated your problems...I would uninstall it, run chkdsk /r on the system...and then try to reinstall it.

Running CHKDSK - http://www.1securitycenter.com/windows_xp_faq/chkdsk.html. Put check marks in both options, contrary to what is stated.

Windows Xp Service Pack 3 (sp3) Information - http://www.bleepingcomputer.com/forums/t/146857/windows-xp-service-pack-3-sp3-information/

Dell - Installing SP3 - http://support.dell.com/support/topics/glo...&doclang=en

Dell - SP3 FAQ - http://support.dell.com/support/topics/glo...&doclang=en

HP Instructions for SP3 - http://h10025.www1.hp.com/ewfrf/wc/documen...cname=c01452495

Windows XP Service Pack 3 (SP3) Installation Guide - http://aumha.net/viewtopic.php?f=62&t=33296

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#4 andregmac

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Posted 14 April 2010 - 06:40 PM

It seemed that Office ran fine, minus the slight burps by WORD. Then after loading OFFICE SP2 along with the IE8 Upadate and the "Windows Installer", that's where I ran into complications. All was normal 'til that point.

#5 Joe C

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Posted 14 April 2010 - 06:43 PM

Do you have the option to run system restore to a point before you installed office and IE8?

#6 keyboardNinja

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Posted 14 April 2010 - 06:47 PM

Did you read Ken's advice?

Pressing print screen, with both the alt key and shift key pressed, turns on a high contrast mode for people with visual impairments.


http://en.wikipedia.org/wiki/Print_screen

I am assuming that if you have high contrast mode on by default (due to some setting at startup) it will also turn high contrast mode off.

The setting for this is in programs > accessories > accessibility.


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#7 andregmac

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Posted 14 April 2010 - 11:29 PM

Okay, let me see if I can answer all these questions ...

I have a home-built system:
Biostar A760G M2+ motherboard
AMD Phenom II X3 720 processor
2 gb DDR2 memory (pc5300)

I did run a system restore at a point before I added Office, but it came back saying the restoration was unsuccessful.

I did check out the accessories>accessibilty section. All I noticed were labels pertaining to Magnifier, Narrator, and On-Screen Keyboard. I guess I am still trying to wrap my brain around the high contrat mode and why its so screwed up at the start. When I did it before this current problem, I was trying to get IE8 to work right. Now, it's like it doesn't let any graphics work after restart until I do the three-button dance. That's just doesn't make any sense. And when I do it, there isn't any box that pops up in the normal high contrast mode. A box will pop up with the the Windows logo sayiong please wait, and then it trips back over to my preferred settings (almost instantaneous).

#8 keyboardNinja

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Posted 14 April 2010 - 11:32 PM

Try this: http://www.tunexp.com/tips/customize_your_..._high_contrast/
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#9 andregmac

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Posted 19 April 2010 - 12:25 AM

I did finally figure it out ... I played around and finally found out that my computer was set to High Contrast mode and it was set on "High Contrast Black". So I re-adjusted my settings in Control Panel> Accessibility Options, on the display tab back to "Windows Classic" (my original preferences). When I restrated, no screwed up graphics display.

Thanks for all the help!

#10 keyboardNinja

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Posted 19 April 2010 - 01:29 PM

You're welcome!!! :thumbsup:
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