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Rootkit removal help.


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6 replies to this topic

#1 CicconeUK

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Posted 14 April 2010 - 11:33 AM

Hi,

I have been advised to come here from the 'Am I infected? What do I do?' forum.
This is the original thread -

http://www.bleepingcomputer.com/forums/t/307350/internet-connection-problems/

I have trouble connecting to the Internet, it takes me about 10 attempts after having to close the window using Task Manager. The Explorer screen comes up but it stays on 'connecting'
After a while the PC freezes and makes a continous beep.

I'm not sure what logs I should post as I've posted GMER logs etc in that thread so I'll wait for instructions.

This is the last log from that thread -

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
kernel: MBR read successfully
copy of MBR has been found in sector 0x0DF937C1
malicious code @ sector 0x0DF937C4 !
PE file found in sector at 0x0DF937DA !
MBR rootkit infection detected ! Use: "mbr.exe -f" to fix.


This is the DDS Txt log


DDS (Ver_10-03-17.01) - NTFSx86
Run by Mark at 17:01:24.90 on 14/04/2010
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1535.935 [GMT 1:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Ahead\InCD\InCDsrv.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\My Book\WD Backup\uBBMonitor.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Mark\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchURL,(Default) = hxxp://uk.search.yahoo.com/search?fr=mcafee&p=%s
BHO: AutorunsDisabled - No File
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\program files\techsmith\snagit 8\SnagItBHO.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [EPSON Stylus Photo R320 Series] "c:\windows\system32\spool\drivers\w32x86\3\E_FATI9XE.EXE" /P30 "EPSON Stylus Photo R320 Series" /O6 "USB001" /M "Stylus Photo R320"
mRun: [ATIModeChange] "c:\windows\system32\Ati2mdxx.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRunOnce: [SRUUninstall] "c:\windows\system32\msiexec.exe" /x {6AF90EF6-F7F9-466C-99F4-1774826FBB40} /qn REBOOT=ReallySuppress
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wdback~1.lnk - c:\program files\my book\wd backup\uBBMonitor.exe
IE: Download with GetRight - c:\program files\getright\GRdownload.htm
IE: Open with GetRight Browser - c:\program files\getright\GRbrowse.htm
IE: Send To &Bluetooth - c:\program files\bluetooth software\btsendto_ie_ctx.htm
IE: {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {46D8BEE7-0B27-4466-ABA2-A5F1E157971C} - hxxp://81.149.238.211/RemoteWeb.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase1140.cab
DPF: {5FFDFC21-AE40-4C7C-955C-415A1ACE01C8} - hxxp://81.149.238.211/VideoViewer.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1172699171468
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} - hxxps://a248.e.akamai.net/f/248/5462/2h/www.symantecstore.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} - hxxp://upload.mediamax.com/Upload/XUpload.ocx
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - c:\windows\system32\BTXPPanel.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R1 c2scsi;c2scsi;c:\windows\system32\drivers\c2scsi.sys [2006-6-12 241664]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-9-16 214664]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-2-17 66632]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-10-28 93320]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-10-28 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-10-28 144704]
R2 RoxWatch10;Roxio Hard Drive Watcher 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxWatch10.exe [2007-8-24 166384]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-10-28 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-10-28 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-10-28 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-10-28 40552]
S2 Roxio Upnp Server 10;Roxio Upnp Server 10;c:\program files\roxio\digital home 10\RoxioUpnpService10.exe [2007-8-24 362992]
S3 BTPCCARD;Bluetooth BCSP Transport for Pc Card;c:\windows\system32\drivers\btpcbcsp.sys [2005-9-8 232508]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-7-13 38224]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-10-28 34248]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2005-8-2 32512]
S3 Roxio UPnP Renderer 10;Roxio UPnP Renderer 10;c:\program files\roxio\digital home 10\RoxioUPnPRenderer10.exe [2007-8-24 72176]
S3 RoxMediaDB10;RoxMediaDB10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxMediaDB10.exe [2007-8-24 1083888]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-2-17 12872]
S3 vgadrv;vgadrv;c:\windows\system32\drivers\vgadrv.sys [2006-6-10 8078]
S4 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxLiveShare10.exe [2007-8-24 309744]
S4 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]

============== File Associations ===============

inifile=%SystemRoot%\System32\NOTEPAD.EXE %1"

=============== Created Last 30 ================

2010-04-06 19:00:13 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-04-06 18:43:05 0 d-----w- c:\program files\SUPERAntiSpyware
2010-04-06 18:43:05 0 d-----w- c:\docume~1\mark\applic~1\SUPERAntiSpyware.com
2010-04-05 18:41:20 250 ----a-w- c:\windows\system32\.crusader
2010-04-05 17:50:44 15944 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2010-04-05 17:50:30 0 d-----w- c:\docume~1\alluse~1\applic~1\Hitman Pro
2010-04-05 17:50:25 0 d-----w- c:\program files\Hitman Pro 3.5
2010-04-02 17:32:43 0 d-----w- c:\windows\system32\wbem\Repository
2010-03-18 19:28:19 26112 ----a-w- c:\windows\system32\stu2.exe

==================== Find3M ====================

2010-03-29 14:24:58 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-29 14:24:46 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-24 10:16:06 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-02-15 22:54:36 96512 ------w- c:\windows\system32\drivers\atapi.sys
2010-02-14 13:34:46 33280 ----a-w- c:\windows\system32\rundll32.exe
2010-02-12 19:55:54 77312 -c--a-w- C:\mbr.exe
2009-10-28 16:43:14 16384 --sha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat
2009-10-28 16:43:14 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009102820091029\index.dat

============= FINISH: 17:03:14.31 ===============






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#2 Jat90

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Posted 18 April 2010 - 07:33 AM

Hello, CicconeUK

Welcome to the Bleeping Computer Forums. My name is Jat, and I will be helping you with your situation.

If you do not make a reply in 5 days, we will have to close your topic.


You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.


Looks like your infected with the MBR rootkit. This rootkit has backdoor capabilities, which brings me to this warning:

nuke.gif Backdoor Threat

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#3 CicconeUK

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Posted 20 April 2010 - 12:37 AM

Hi,
Yes I would like help, please.

I am worried that even if my pc is cleaned I should not use it for banking etc.
The thing is, I could buy another pc or replace the hard drive but what is to stop this thing happening again after I've spent more money on all this...

#4 Jat90

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Posted 20 April 2010 - 06:26 AM

True, I would (and have done) the same thing as you in the past and just disinfect.

ComboFix

Please download ComboFix from one of these locations (If you already have it, delete it and download again):

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Instruction can be found here
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Note** ComboFix was designed only to be used under the supervision of a helper, not for general use.

Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#5 CicconeUK

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Posted 21 April 2010 - 12:58 AM

Thanks for helping but my pc was getting worse so I sent it away to be wiped.

They will be putting it back to factory settings and clearing everything.

Could you tell me, will it now be ok to use the pc for banking etc?

What do you suggest I do to try and minimise my chances of getting anything like this again?



#6 Jat90

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Posted 21 April 2010 - 03:23 PM

Hello,

Yes your computer will now be secure, check the following list:




Take a read of this excellent tutorial:




Visit Microsoft's Windows Update Site Frequently
  • It is important that you visit http://www.windowsupdate.com regularly.
  • This will ensure your computer has always the latest security updates available installed on your computer.
  • If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
System still slow?

You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

Use a Firewall

Some good free firewalls are:Make sure you only use one firewall though. A tutorial on understanding and using firewalls may be found here.

Next, I would recommend the download and installation of some (I would say two is enough) of the following programs:

Spybot© - Search and Destroy
  • This will provide real-time spyware & hijacker protection on your computer alongside your virus protection.
  • You should also scan your computer with program on a regular basis just as you would an anti virus software.
SUPERAntiSpyware
  • You should also scan your computer with the program on a regular basis just as you would an anti virus software in conjunction with Spybot.
  • Each antispyware product has different detection rates for different infections, using different products therefore increases your chances of finding and killing most malware.
MalwareBytes' Anti-Malware
  • Malwarebytes' Anti-Malware can detect and remove malware that even the most well known anti-virus and anti-malware applications fail to detect.
  • Ability to perform full scans for all drives.
  • The "Quick Scan" option lets the user scan the computer quickly checking for the most damaging threats and completing in usually under 10 minutes.
Javacools© SpywareBlaster
  • SpywareBlaster will added a large list of programs and sites into your Internet Explorer and Firefox settings and that will protect you from running and downloading known malicious programs.
Update all these programs regularly - Make sure you update all the programs I have listed regularly.
Without regular updates you WILL NOT be protected when new malicious programs are released.

That should just about do it. Oh, and steer clear from dodgy sites smile.gif
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#7 Jat90

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Posted 23 April 2010 - 06:43 AM

Since the problem appears to be resolved, this topic is now Closed.
If you need this topic reopened, please send me a message. In your message please include the address of this thread in your request.

This applies only to the original topic starter.

Everyone else please start a new topic.
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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