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Mcafee Has Disappeared...?

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#1 psycoma


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Posted 14 April 2010 - 11:08 AM

I went through your topic on how to prepare for posting a help request on your site to deal with an infection issue. During the course of running the various scans and downloading the programs mentioned in that topic, my computer (specifically IE and Windows Updater) locked up and I was forced to do a hard reboot. It did not lock up until after all scans were complete and all logs were saved to my desktop. I was in fact hitting on the 'post new topic' button when IE threw up on itself.

While waiting for you nice folks to respond to my thread, I was reading some of the other threads on your site, and stumbled across the 'how to disable...' giving instructions for disabling various antivirus, antispy and malware and firewalls, etc. I happened to glance down at my system tray and noticed my big red 'M' for Mcafee security is missing. I minimized windows and noticed that the icon is gone from my desktop as well.

Is one of the programs I downloaded and ran in preparation for posting to your website responsible for my missing Mcafee icons/processes? If it is, I won't worry about it because I'm sure instructions will be given upon successful cleanup on how to reinstall or re-enable Mcafee. If it's not, what might be the cause and how do i get it back??

Thanks in advance and thank you also for helping all us poor souls...

While writing this post, I got an error message from Microsoft Windows indicated that "Host process for Windows Services has stopped working". This is the 4th or 5th time since my infection on April 13th, 2010 at approximately 1:30am that I have seen this message.

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#2 Animal


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Posted 14 April 2010 - 11:46 AM

Now that your log is properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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