Posted 14 April 2010 - 09:45 AM
XP Pro w SP3, HP DeskJet 5650, Adobe Reader 9.2, a PDF file from a specific contact
User reports that when she prints an attachment (4 page PDF document), she gets 3 blank pages and 1 good page. The 1 good page is the last page of the document which happens to be just a scanned photo.
This only happens when she prints to her local USB attached HP DeskJet 5650 printer. She can send this job to a network printer and it prints OK.
Steps I've taken in attempt to resolve:
Uninstalled the local printer, downloaded the most recent drivers from HP Support site, re-installed the printer using the latest drivers
Updated Adobe Reader from v8 to v9.2
Had the user swap out her HP DeskJet 5650 with another printer, same model. Windows detected the different printer and installed it as
"HP 5600 Series (copy 1)"
The different printer had the same problem.