Posted 13 April 2010 - 05:05 PM
To the many users who appear to be having problems with a Nexplore Search pop-up, don't panic! Nexplore is NOT a virus! We are a search engine service. We are a publicly held company (NASDAQ/OTC: NXPC) that publishes an award winning Web 2.0 Search Engine. We have millions of users (literally!), and most found us through a pop-up add like you are experiencing. We don't hack into your system, destroy or copy data, or anything else that might be considered malicious... we are simply trying to market our services through ad supported marketing. Let me explain how it works, and what to do if you experience any problems...
First, understand that if we 'were' a virus, we wouldn't tell you how to contact us, or to fix your situation - that should make sense...
Second, if we were a virus, it makes sense there would be "fixes" from the security developers like Symantec, MacAfee, etc., right? But that isn't the case.
For a few years, our company has hired companies that "sponsor" shareware and freeware software such as video viewers, system tools, free games, and music players. Most of these programs are quite popular and useful - which is why you downloaded them at some point in time. If we didn't "sponsor" these programs, then normally users would either get "limited" versions of the program or users would have to pay extra to continue using the software. Instead - we (and other companies) pay the fee for you. You get the full blown program to use at no charge. In return, somewhere in the End User License Agreement ("EULA") it will state something to the effect of "by installing and using this program, you agree to allow the sponsor(s) to place a pop-up ad on your desktop, and to place a cookie on your system for tracking purposes..." ... that is probably not the exact verbiage, but it would be something very similar. Most people never bother to actually read the EULA (including me!) that comes with software - we tend to just "accept" and let the software install itself, but something like that phrase is in there somewhere!
So now you are using software we have provided to you... and once you use it, you will see our ad. If you click "no thanks" that should be it - you wouldn't normally see our ad again during that session, because we set a "cookie" that tells the program not to ask again. HOWEVER if you manually clear cookies or if your browser clears the cookies automatically after each session, then we no longer see that you haven't been "popped"... so the software will do it again the next time you run the application - whatever it might be.
The "fix" can happen in several ways, depending on what you prefer to do:
1) If you know what program causes the "pop", simply remove the program... then the "pop" tool goes away too.
2) If you want to keep the program, simply TRY the offer or click the "no thanks" button - either should put an end for that session - nexplore is actually one of the coolest search engines you will ever see!
3) Stop clearing your cookies... and then say either "yes" or "no" to the trial, and that will set a flag telling the program not to ask again...
4) If you don't know what program causes the pop, or want / need to keep clearing your cookies, you can contact our ad service (contact info is below) and explain your situation. They will ask for your IP address, and will then put a BLOCK on it from their server not to pop you again. The fellow to contact is JASON PLOTCH (602-797-8471). He is a nice fella , has been in the industry for years, and will verify (more or less) that what we have explained here is exactly how he advertises our products for us.
If for some reason the program keeps "popping" the invite over and over again, you will definitely need to contact Jason... that isn't supposed to happen.
Do be aware our company does a LOT of this sort of advertising (because it works for us, delivering a lot of new users each day!), so if this happens in the future, it is probably because you are doing more downloads.
At the end of the day what it all boils down to is this... we are a credible company (one of the largest web destinations in the world) that has been in business for several years... we want to aggressively advertise to continue to build on our millions of existing users who prefer our graphical approach to search - and we hope you will try us too... but if you prefer other search engines, that's fine - we certainly don't want to aggravate anyone as we continue marketing our service.
i hope you find this information helpful, and encourage you to share the information as you best see fit.
National Sales Manager