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LAPTOP RANDOM HIBERNATION PROBLEM


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#1 ROZCKA

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Posted 13 April 2010 - 04:40 PM

:huh: ok this is the problem. The laptop is an HP PAVILLION DV9500 and 2 years old. I've run Malwarebytes, Spybot and the owners Antivirus on it to clean up any possible nasties. Got rid of junk files and run CHKDSK. Checked RAM,CPU and battery and power cable for faults, and still this problem persists. It will boot up fine in safe mode but out of safe mode a few seconds after the desktop appears the pc screen goes black and it goes into hibernation. Touching the 'touchpad' mouse or any of the keys does'nt make a difference the screen does not come back on although the blue lights on the keyboard tell me that the pc is still on. I've used the command prompt to turn hibernation on and then off and then on again and still this problem persists so i'm at a loss at the moment............. any ideas that might help me with this?? thanks in advance

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#2 computerxpds

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Posted 13 April 2010 - 04:44 PM

this is just a hunch but did you check the bios battery i had a laptop a long while back that kept doing it and i replaced the bios battery and it fixed it.
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#3 ROZCKA

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Posted 14 April 2010 - 11:12 AM

Well no disrespect mate but I need a viable solution to this problem just a hunch does'nt really fill me with confidence about takin the laptop to pieces to change bios batteries have you no other possible diagnoses'?

#4 keyboardNinja

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Posted 14 April 2010 - 11:49 AM

If the laptop is going into hibernation prematurely, you should either set the timeout higher or disable it completely.

How To Manage Hibernate Mode in Windows 7

If disabling hibernation does not solve the problem, then it is cause by something else. You said you turned hibernation on, off, then on again. Leave hibernation disabled and let me know if that solves your problem. If it doesn't, then we will try to figure out exactly what is causing your problem and do the best we can to fix it. :huh:
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#5 ROZCKA

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Posted 14 April 2010 - 01:06 PM

:huh: started deleting programs one at a time and after deleting Napster the problem was resolved!!! Somehow it was locking the hibernation program in place and I could'nt get out of it without a reboot....thanks anyway folks ;)

#6 cryptodan

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Posted 14 April 2010 - 02:04 PM

Were any of those programs running at start up, and then just before hibernation?

#7 ROZCKA

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Posted 15 April 2010 - 02:08 PM

:huh: Well the system only ran well for 2 hours then locked into hibernation again. i've done some research and this particular laptop has been known to have faulty Nvidia graphics chips !! in fact the whole bloody series of the DV9*** HP Pavillion laptops have had complaints of the same fault and Hewlett Packard are just ignoring it all..... well that's business for ya. The poor guy paid 600 for this and it's a load of bleepe to start with just waiting to shut down. Well fair warning to all who want to buy this laptop :huh:




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