Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Laptop DVD drive problem


  • Please log in to reply
3 replies to this topic

#1 Ulodesk

Ulodesk

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:51 AM

Posted 13 April 2010 - 01:01 PM

A family member's Toshiba Satellite laptop has been acting strangely since the installation of Windows 7. Everything is fine except the DVD drive, which will play exactly one set of DVDs (Gilmore Girls series, if you must know) but refuses all others, seeming to start up properly but then bringing up a message saying the CD can't play and suggesting a DVD driver update. The device manager shows no problem indications, and my attempt to update the driver gave a reply saying that this appears to be the best driver.

I had a similar problem when I switched my PC (HP Pavilion) over to Windows 7, except that there was clearly a problem with the chipset driver, which neither of two tech friends could diagnose. One finally added an independent graphics card and all has been well. I don't believe that's possible on an integrated graphics laptop, is it? Any other suggestions?

Thanks.

BC AdBot (Login to Remove)

 


#2 computerxpds

computerxpds

    Bleepin' Comp


  • Moderator
  • 4,486 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:07:51 AM

Posted 13 April 2010 - 03:44 PM

did it play dvd's correctly before also is it an upgrade from vista or a clean install?
sigcomp.png 
If I have replied to a topic and you reply and I haven't gotten back to you within 48 hours (2 days) then send me a P.M.
Some important links: BC Forum Rules | Misplaced Malware Logs | BC Tutorials | BC Downloads |
Follow BleepingComputer on: Facebook! | Twitter! | Google+| Come join us on the BleepingComputer Live Chat on Discord too! |

#3 Ulodesk

Ulodesk
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:51 AM

Posted 14 April 2010 - 08:38 AM

Yes, it worked before. This was an upgrade from Vista.

#4 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:07:51 AM

Posted 14 April 2010 - 08:50 AM

This problem may occur if one of the following scenarios is true:

The filter drivers in the CD and the DVD storage stack are not migrated successfully to Windows Vista or Windows 7.

You uninstalled CD software that fails to properly remove itself in the registry.

You installed software that adds filter drivers in the CD and the DVD storage stack that interfere with existing filters.

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.

If you are prompted for an administrator password or confirmation, type your password, or click Continue.

2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.

3. In the right pane, right-click UpperFilters, and then click Delete.

4. Click Yes to confirm the removal of the UpperFilters registry entry.

5. In the right pane, right-click LowerFilters, and then click Delete.

6. Click Yes to confirm the removal of the LowerFilters registry entry.

7. Exit Registry Editor, and then restart the computer.

For more information, follow the below link:

http://support.microsoft.com/gp/cd_dvd_drive_problems

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

http://windows.microsoft.com/en-us/windows...up-the-registry

Edited by MrBruce1959, 14 April 2010 - 09:19 AM.

Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users