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Laptop DVD drive problem

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#1 Ulodesk


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Posted 13 April 2010 - 01:01 PM

A family member's Toshiba Satellite laptop has been acting strangely since the installation of Windows 7. Everything is fine except the DVD drive, which will play exactly one set of DVDs (Gilmore Girls series, if you must know) but refuses all others, seeming to start up properly but then bringing up a message saying the CD can't play and suggesting a DVD driver update. The device manager shows no problem indications, and my attempt to update the driver gave a reply saying that this appears to be the best driver.

I had a similar problem when I switched my PC (HP Pavilion) over to Windows 7, except that there was clearly a problem with the chipset driver, which neither of two tech friends could diagnose. One finally added an independent graphics card and all has been well. I don't believe that's possible on an integrated graphics laptop, is it? Any other suggestions?


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#2 computerxpds


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Posted 13 April 2010 - 03:44 PM

did it play dvd's correctly before also is it an upgrade from vista or a clean install?
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#3 Ulodesk

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Posted 14 April 2010 - 08:38 AM

Yes, it worked before. This was an upgrade from Vista.

#4 MrBruce1959


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Posted 14 April 2010 - 08:50 AM

This problem may occur if one of the following scenarios is true:

The filter drivers in the CD and the DVD storage stack are not migrated successfully to Windows Vista or Windows 7.

You uninstalled CD software that fails to properly remove itself in the registry.

You installed software that adds filter drivers in the CD and the DVD storage stack that interfere with existing filters.

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.

If you are prompted for an administrator password or confirmation, type your password, or click Continue.

2. Locate, and then click the following registry subkey:


Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.

3. In the right pane, right-click UpperFilters, and then click Delete.

4. Click Yes to confirm the removal of the UpperFilters registry entry.

5. In the right pane, right-click LowerFilters, and then click Delete.

6. Click Yes to confirm the removal of the LowerFilters registry entry.

7. Exit Registry Editor, and then restart the computer.

For more information, follow the below link:


Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:


Edited by MrBruce1959, 14 April 2010 - 09:19 AM.

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