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explore.exe - application error


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#1 shawnzzzy

shawnzzzy

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Posted 13 April 2010 - 11:57 AM

I have a user who gets an iexplore.exe application error:

The instruction at "0x5177a600" referenced memory at "0x51771600". The memory could not be "read".
Click on OK to terminate the program.
Click on CANCEL to debug the program.

It's always the same error and referenced memory.
The machine is Windows Xp Pro SP3
I have given the user a new machine and it still happens.
I am unable to reproduce the error on my machine.
She gets the error 1-3 times per day even on her new machine.

Here is an exerp from the dr watson log:


Application exception occurred:
App: C:\Program Files\Internet Explorer\IEXPLORE.EXE (pid=4040)
When: 4/9/2010 @ 18:24:20.973
Exception number: c0000005 (access violation)

*----> Module List <----*
(0000000000400000 - 000000000049c000: C:\Program Files\Internet Explorer\IEXPLORE.EXE
(0000000000c70000 - 0000000000f35000: C:\WINDOWS\system32\xpsp2res.dll
(00000000016b0000 - 000000000170b000: C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
(00000000018e0000 - 00000000018e9000: C:\WINDOWS\system32\Normaliz.dll
(00000000019a0000 - 00000000019b3000: C:\Program Files\Common Files\Adobe\Adobe Drive CS4\AdobeDriveCS4_NP.dll
(0000000001df0000 - 0000000001e43000: C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
(0000000001e90000 - 0000000001f2b000: C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll
(0000000001f30000 - 0000000001f41000: C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
(0000000001f60000 - 0000000001f70000: C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
(00000000036e0000 - 00000000036e5000: C:\Program Files\Common Files\System\msadc\msadcer.dll
(00000000041c0000 - 00000000041c6000: C:\Program Files\Common Files\System\ado\msader15.dll
(0000000005eb0000 - 0000000006353000: C:\WINDOWS\system32\Macromed\Flash\Flash10c.ocx
(0000000009670000 - 00000000096cb000: C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll
(0000000010000000 - 0000000010011000: C:\WINDOWS\IME\SPGRMR.DLL
(0000000019250000 - 000000001925a000: C:\WINDOWS\system32\ddrawex.dll
(000000001af90000 - 000000001afca000: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\sqlite.dll
(000000001b000000 - 000000001b00c000: C:\WINDOWS\system32\ImgUtil.dll
(0000000021810000 - 00000000218e0000: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\mdigraph.dll
(000000002e9c0000 - 000000002ea47000: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\PSCRIPT5.DLL
(0000000032000000 - 00000000320b5000: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\PS5UI.DLL
(00000000325c0000 - 00000000325d2000: C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
(000000003d930000 - 000000003da01000: C:\WINDOWS\system32\WININET.dll
(000000003da20000 - 000000003dd95000: C:\WINDOWS\system32\mshtml.dll
(000000003dfd0000 - 000000003e015000: C:\WINDOWS\system32\iertutil.dll
(000000003e1c0000 - 000000003e78d000: C:\WINDOWS\system32\IEFRAME.dll
(0000000041e30000 - 0000000041e3e000: C:\WINDOWS\system32\pngfilt.dll
(00000000420c0000 - 00000000420f9000: C:\WINDOWS\system32\Dxtrans.dll
(0000000042b90000 - 0000000042c07000: C:\WINDOWS\system32\mshtmled.dll
(00000000435a0000 - 0000000043612000: C:\WINDOWS\system32\msfeeds.dll
(0000000047060000 - 0000000047081000: C:\WINDOWS\system32\xmllite.dll
(000000004dd00000 - 000000004dd81000: C:\Program Files\Common Files\System\Ole DB\sqloledb.dll
(000000004de10000 - 000000004de93000: C:\Program Files\Common Files\System\ado\msado15.dll
(000000004ec50000 - 000000004edfb000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001.22319_x-ww_f0b4c2df\gdiplus.dll
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\UxTheme.dll
(000000005b860000 - 000000005b8b5000: C:\WINDOWS\system32\netapi32.dll
(000000005c2c0000 - 000000005c300000: C:\WINDOWS\ime\sptip.dll
(000000005cb70000 - 000000005cb96000: C:\WINDOWS\system32\ShimEng.dll
(000000005d090000 - 000000005d12a000: C:\WINDOWS\system32\comctl32.dll
(000000005dff0000 - 000000005e01f000: C:\WINDOWS\system32\IEUI.dll
(000000005edd0000 - 000000005ede7000: C:\WINDOWS\system32\OLEPRO32.DLL
(00000000605d0000 - 00000000605d9000: C:\WINDOWS\system32\mslbui.dll
(0000000060e30000 - 0000000060e47000: C:\Program Files\Common Files\System\Ole DB\MSDATL3.dll
(0000000061880000 - 00000000618ba000: C:\WINDOWS\system32\OLEACC.dll
(0000000061930000 - 000000006197a000: C:\Program Files\Internet Explorer\ieproxy.dll
(0000000063f00000 - 0000000063f0c000: c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorie.dll
(0000000063f50000 - 0000000063f69000: c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorld.dll
(00000000662b0000 - 0000000066308000: C:\WINDOWS\system32\hnetcfg.dll
(0000000068000000 - 0000000068036000: C:\WINDOWS\system32\rsaenh.dll
(0000000068100000 - 0000000068126000: C:\WINDOWS\system32\dssenh.dll
(000000006cc60000 - 000000006cc68000: C:\WINDOWS\system32\dispex.dll
(000000006d000000 - 000000006d14a000: C:\Program Files\Java\jre6\bin\awt.dll
(000000006d1d0000 - 000000006d1e3000: C:\Program Files\Java\jre6\bin\deploy.dll
(000000006d290000 - 000000006d298000: C:\PROGRA~1\Java\jre6\bin\hpi.dll
(000000006d330000 - 000000006d34f000: C:\PROGRA~1\Java\jre6\bin\java.dll
(000000006d410000 - 000000006d42e000: C:\Program Files\Java\jre6\bin\jp2iexp.dll
(000000006d430000 - 000000006d436000: C:\Program Files\Java\jre6\bin\jp2native.dll
(000000006d440000 - 000000006d44c000: C:\Program Files\Java\jre6\bin\jp2ssv.dll
(000000006d4f0000 - 000000006d50b000: C:\WINDOWS\system32\DBNETLIB.DLL
(000000006d610000 - 000000006d623000: C:\Program Files\Java\jre6\bin\net.dll
(000000006d630000 - 000000006d639000: C:\Program Files\Java\jre6\bin\nio.dll
(000000006d6b0000 - 000000006d6f4000: C:\Program Files\Java\jre6\bin\regutils.dll
(000000006d7b0000 - 000000006d7bc000: C:\PROGRA~1\Java\jre6\bin\verify.dll
(000000006d7f0000 - 000000006d7ff000: C:\PROGRA~1\Java\jre6\bin\zip.dll
(000000006d800000 - 000000006da97000: C:\PROGRA~1\Java\jre6\bin\client\jvm.dll
(000000006daf0000 - 000000006db02000: C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
(0000000071590000 - 0000000071609000: C:\WINDOWS\AppPatch\AcLayers.DLL
(0000000071a50000 - 0000000071a8f000: C:\WINDOWS\system32\mswsock.dll
(0000000071a90000 - 0000000071a98000: C:\WINDOWS\System32\wshtcpip.dll
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\ws2_32.dll
(0000000071ad0000 - 0000000071ad9000: C:\WINDOWS\system32\wsock32.dll
(0000000071b20000 - 0000000071b32000: C:\WINDOWS\system32\MPR.dll
(0000000071bf0000 - 0000000071c03000: C:\WINDOWS\System32\SAMLIB.dll
(0000000071c10000 - 0000000071c1e000: C:\WINDOWS\System32\ntlanman.dll
(0000000071c80000 - 0000000071c87000: C:\WINDOWS\System32\NETRAP.dll
(0000000071c90000 - 0000000071cd0000: C:\WINDOWS\System32\NETUI1.dll
(0000000071cd0000 - 0000000071ce7000: C:\WINDOWS\System32\NETUI0.dll
(0000000071d40000 - 0000000071d5b000: C:\WINDOWS\system32\actxprxy.dll
(0000000071f80000 - 0000000071f84000: C:\WINDOWS\system32\security.dll
(00000000722b0000 - 00000000722b5000: C:\WINDOWS\system32\sensapi.dll
(0000000072d10000 - 0000000072d18000: C:\WINDOWS\system32\msacm32.drv
(0000000072d20000 - 0000000072d29000: C:\WINDOWS\system32\wdmaud.drv
(0000000073000000 - 0000000073026000: C:\WINDOWS\system32\WINSPOOL.DRV
(0000000073160000 - 00000000731d7000: C:\Program Files\Common Files\System\Ole DB\oledb32.dll
(0000000073300000 - 0000000073369000: C:\WINDOWS\system32\vbscript.dll
(00000000735a0000 - 00000000735ca000: C:\WINDOWS\system32\scrrun.dll
(0000000073760000 - 00000000737ab000: C:\WINDOWS\system32\DDRAW.dll
(0000000073b30000 - 0000000073b45000: C:\WINDOWS\system32\mscms.dll
(0000000073bc0000 - 0000000073bc6000: C:\WINDOWS\system32\DCIMAN32.dll
(0000000073c20000 - 0000000073c2b000: C:\WINDOWS\system32\ATMLIB.dll
(0000000074060000 - 00000000740b1000: C:\Program Files\Common Files\System\msadc\msadce.dll
(00000000746c0000 - 00000000746e9000: C:\WINDOWS\system32\msls31.dll
(00000000746f0000 - 000000007471a000: C:\WINDOWS\system32\msimtf.dll
(0000000074720000 - 000000007476c000: C:\WINDOWS\system32\MSCTF.dll
(0000000074980000 - 0000000074aa3000: C:\WINDOWS\system32\msxml3.dll
(0000000074ae0000 - 0000000074ae7000: C:\WINDOWS\system32\CFGMGR32.dll
(0000000074b80000 - 0000000074c0c000: C:\WINDOWS\system32\printui.dll
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(00000000750b0000 - 00000000750c2000: C:\WINDOWS\system32\RESUTILS.DLL
(00000000750f0000 - 0000000075103000: C:\WINDOWS\system32\MTXCLU.DLL
(0000000075130000 - 0000000075144000: C:\WINDOWS\system32\colbact.DLL
(0000000075350000 - 0000000075361000: C:\Program Files\Common Files\System\Ole DB\OLEDB32R.DLL
(00000000755c0000 - 00000000755ee000: C:\WINDOWS\system32\msctfime.ime
(0000000075c50000 - 0000000075ccd000: C:\WINDOWS\system32\jscript.dll
(0000000075cf0000 - 0000000075d81000: C:\WINDOWS\system32\MLANG.dll
(0000000075f60000 - 0000000075f67000: C:\WINDOWS\System32\drprov.dll
(0000000075f70000 - 0000000075f7a000: C:\WINDOWS\System32\davclnt.dll
(0000000076380000 - 0000000076385000: C:\WINDOWS\system32\MSIMG32.dll
(0000000076390000 - 00000000763ad000: C:\WINDOWS\system32\IMM32.DLL
(00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\COMDLG32.dll
(00000000765b0000 - 00000000765d5000: C:\WINDOWS\system32\MSDART.DLL
(0000000076600000 - 000000007661d000: C:\WINDOWS\System32\CSCDLL.dll
(0000000076620000 - 000000007675c000: C:\WINDOWS\system32\comsvcs.dll
(0000000076790000 - 000000007679c000: C:\WINDOWS\system32\cryptdll.dll
(00000000767a0000 - 00000000767b3000: C:\WINDOWS\system32\ntdsapi.dll
(00000000767f0000 - 0000000076818000: C:\WINDOWS\system32\schannel.dll
(0000000076980000 - 0000000076988000: C:\WINDOWS\system32\LINKINFO.dll
(0000000076990000 - 00000000769b5000: C:\WINDOWS\system32\ntshrui.dll
(00000000769c0000 - 0000000076a74000: C:\WINDOWS\system32\USERENV.dll
(0000000076b20000 - 0000000076b31000: C:\WINDOWS\system32\ATL.DLL
(0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
(0000000076bf0000 - 0000000076bfb000: C:\WINDOWS\system32\PSAPI.DLL
(0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll
(0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
(0000000076d10000 - 0000000076d22000: C:\WINDOWS\system32\CLUSAPI.DLL
(0000000076d60000 - 0000000076d79000: C:\WINDOWS\system32\iphlpapi.dll
(0000000076e10000 - 0000000076e35000: C:\WINDOWS\system32\adsldpc.dll
(0000000076e80000 - 0000000076e8e000: C:\WINDOWS\system32\rtutils.dll
(0000000076e90000 - 0000000076ea2000: C:\WINDOWS\system32\rasman.dll
(0000000076eb0000 - 0000000076edf000: C:\WINDOWS\system32\TAPI32.dll
(0000000076ee0000 - 0000000076f1c000: C:\WINDOWS\system32\RASAPI32.dll
(0000000076f20000 - 0000000076f47000: C:\WINDOWS\system32\DNSAPI.dll
(0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll
(0000000076fb0000 - 0000000076fb8000: C:\WINDOWS\System32\winrnr.dll
(0000000076fc0000 - 0000000076fc6000: C:\WINDOWS\system32\rasadhlp.dll
(0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
(0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
(0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000773d0000 - 00000000774d3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
(00000000774e0000 - 000000007761d000: C:\WINDOWS\system32\ole32.dll
(0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
(0000000077a20000 - 0000000077a74000: C:\WINDOWS\System32\cscui.dll
(0000000077a80000 - 0000000077b15000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\apphelp.dll
(0000000077bd0000 - 0000000077bd7000: C:\WINDOWS\system32\midimap.dll
(0000000077be0000 - 0000000077bf5000: C:\WINDOWS\system32\MSACM32.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077c70000 - 0000000077c95000: C:\WINDOWS\system32\msv1_0.dll
(0000000077cc0000 - 0000000077cf2000: C:\WINDOWS\system32\ACTIVEDS.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f02000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
(0000000078130000 - 0000000078258000: C:\WINDOWS\system32\urlmon.dll
(0000000079000000 - 0000000079046000: C:\WINDOWS\system32\mscoree.dll
(000000007c340000 - 000000007c396000: C:\Program Files\Java\jre6\bin\MSVCR71.dll
(000000007c420000 - 000000007c4a7000: C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCP80.dll
(000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll
(000000007d1e0000 - 000000007d49c000: C:\WINDOWS\system32\msi.dll
(000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll
(000000007e720000 - 000000007e7d0000: C:\WINDOWS\system32\SXS.DLL

*----> State Dump for Thread Id 0x14a4 <----*

eax=00000000 ebx=00000000 ecx=17f1fee8 edx=76b60200 esi=00000010 edi=5177a600
eip=5177a600 esp=17f1feb8 ebp=17f1fedc iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

function: <nosymbols>
No prior disassembly possible
5177a600 ?? ???
5177a602 ?? ???
5177a604 ?? ???
5177a606 ?? ???
5177a608 ?? ???
5177a60a ?? ???
5177a60c ?? ???
5177a60e ?? ???
5177a610 ?? ???
FAULT ->5177a600 ?? ???
Error 0x00000001
5177a602 ?? ???
5177a604 ?? ???
5177a606 ?? ???
5177a608 ?? ???
5177a60a ?? ???
5177a60c ?? ???
5177a60e ?? ???
5177a610 ?? ???
5177a612 ?? ???
5177a614 ?? ???

If anybody has any ideas i would appreciate it.

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#2 cryptodan

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Posted 13 April 2010 - 12:54 PM

Usually this type of error indicates an issue with a firewall or an infection.

Is this the first time this error has occurred?

#3 hamluis

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Posted 13 April 2010 - 01:17 PM

I agree with Dan...from what I recall, it's usually spyware that can be eliminated by a program like SUPERAntiSpyware.

Worth reading, IMO: The Instruction at....Referenced Memory..Error

I would start by disabling all add-ons in IE.

Louis




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