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serious browser hijacker infection


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16 replies to this topic

#1 calliopemike

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Posted 13 April 2010 - 10:55 AM

Hello -

From the research that I've done online, it appears that I have a serious browser hijacker infection. A friend visited a suspicious website on my computer, and now I get a lot of advertisement pop-ups, regardless of which browser I'm using. I've tried to intall multiple different malware removal tools, with the help of said friend. My computer won't let me visit the download links (it says the page is unavailable) for common tools like SpyBot, HouseCall, etc. I did manage to get some tools onto my computer, but they won't open. These include SuperAnitSpyware, MalWareBytes Anti-MalWare, etc. Even the Microsoft Malicious Software Removal Tool quits before it's half-way through scanning. The only thing I've run successfully is AVG Anti-Virus, which says the system is clean. I ran HijackThis in Safe Mode, and I'm attaching the log. Please help.

Thanks,
Mike

Attached File  hijackthis.log   6.69KB   4 downloads


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#2 Elise

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Posted 18 April 2010 - 05:05 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 26 April 2010 - 02:08 PM

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need it reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#4 Elise

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Posted 27 April 2010 - 01:39 AM

Reopened as requested.

Please post me the logs.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 calliopemike

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Posted 27 April 2010 - 12:11 PM

Trying one more time...

Elise -

Thanks. The problems involved getting a lot of pop-ups for various anti-virus and other software, and a massive system slow-down. I was also unable to download or install any additional anti-virus software. The download sites were mysteriously blocked, and when I did manage to get software onto my computer via other channels, it wouldn't install or run. Following instructions in the malware section of the bleeping computer website, and by getting creative, I managed to install SpyBot in Safe Mode, and I ran it. It found a lot of Virtumonde files. After that, was able to install and run MalwareBytes Anti-Malware, which found some more Virtumonde files. Then, to be safe, I ran AdAware, which didn't find anything. Subsequent SpyBot scans have found additional Virtumonde files. I now have Sophos Anti-Virus running on the computer, and I believe that I've fixed the problem, but I'd appreciate it if you'd check the logs just to let me know for sure. Also, a friend of mine, who works in IT, insists that the only way to be completely sure the problem is gone is to reinstall Windows. Do you think that's necessary? Or would it just be a waste of time?

Thanks.

Attached Files



#6 Elise

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Posted 27 April 2010 - 03:43 PM

Hi again, good to see it finally worked smile.gif

COMBOFIX
---------------
Please download ComboFix from one of these locations:
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 calliopemike

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Posted 27 April 2010 - 09:49 PM

Here you are:

ComboFix 10-04-26.05 - Administrator 04/27/2010 19:25:11.1.1 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.301 [GMT -7:00]
Running from: c:\documents and settings\Administrator\Desktop\ComboFix.exe
AV: Sophos Anti-Virus *On-access scanning disabled* (Updated) {3F13C776-3CBE-4DE9-8BF6-09E5183CA2BD}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat

----- BITS: Possible infected sites -----

hxxp://82.98.235.138
.
((((((((((((((((((((((((( Files Created from 2010-03-28 to 2010-04-28 )))))))))))))))))))))))))))))))
.

2010-04-25 23:56 . 2010-04-25 23:56 -------- d--h--w- c:\windows\PIF
2010-04-21 00:51 . 2010-04-21 00:51 -------- d-----w- c:\documents and settings\All Users\Application Data\Office Genuine Advantage
2010-04-15 18:20 . 2010-04-15 18:20 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Sophos
2010-04-15 18:05 . 2009-09-15 12:02 129576 ----a-w- c:\windows\system32\sdccoinstaller.dll
2010-04-15 18:03 . 2010-04-15 18:03 -------- d-----w- c:\program files\Common Files\Cisco Systems
2010-04-15 18:01 . 2009-12-07 08:22 26664 ----a-w- c:\windows\system32\SophosBootTasks.exe
2010-04-15 18:00 . 2010-04-15 18:00 -------- d-----w- c:\documents and settings\All Users\Application Data\Sophos
2010-04-15 17:55 . 2010-04-15 17:55 24064 ----a-w- c:\windows\system32\drivers\savonaccessfilter.sys
2010-04-15 17:54 . 2008-05-23 07:38 14976 ----a-w- c:\windows\system32\drivers\SophosBootDriver.sys
2010-04-15 17:54 . 2010-04-15 17:54 23928 ----a-w- c:\windows\system32\drivers\sdcfilter.sys
2010-04-15 17:53 . 2010-04-15 17:53 152192 ----a-w- c:\windows\system32\drivers\savonaccesscontrol.sys
2010-04-15 17:50 . 2010-04-15 18:00 -------- d-----w- c:\program files\Sophos
2010-04-14 02:51 . 2010-04-14 02:51 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-04-14 02:40 . 2010-04-16 02:20 -------- d-----w- c:\documents and settings\All Users\Application Data\Lavasoft
2010-04-13 22:55 . 2010-04-13 22:55 -------- d-----w- C:\VundoFix Backups
2010-04-13 18:45 . 2010-04-14 07:17 -------- d-----w- c:\program files\Spybot - Search & Destroy
2010-04-13 18:45 . 2010-04-14 00:25 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2010-04-13 16:26 . 2010-04-14 05:17 -------- d-----w- c:\program files\Mwb
2010-04-13 15:24 . 2010-04-13 15:24 -------- d-----w- c:\documents and settings\Administrator\Application Data\Office Genuine Advantage
2010-04-13 06:18 . 2010-04-13 06:18 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes
2010-04-13 06:14 . 2010-04-14 05:13 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-13 06:14 . 2010-04-13 06:14 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-04-13 04:40 . 2010-04-13 04:40 -------- d-----w- c:\program files\Common Files\Wise Installation Wizard
2010-04-12 18:42 . 2010-04-12 18:42 -------- d-----w- c:\program files\AVG
2010-03-31 02:55 . 2010-03-31 02:56 -------- d-----w- c:\program files\iTunes
2010-03-31 02:55 . 2010-03-31 02:56 -------- d-----w- c:\documents and settings\All Users\Application Data\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-03-31 02:48 . 2010-03-31 02:48 -------- d-----w- c:\program files\Bonjour
2010-03-31 02:44 . 2010-03-31 02:44 -------- d-----w- c:\program files\Safari

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-04-26 00:17 . 2010-04-26 00:17 503808 ----a-w- c:\documents and settings\Administrator\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-6e009ea7-n\msvcp71.dll
2010-04-26 00:17 . 2010-04-26 00:17 499712 ----a-w- c:\documents and settings\Administrator\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-6e009ea7-n\jmc.dll
2010-04-26 00:17 . 2010-04-26 00:17 348160 ----a-w- c:\documents and settings\Administrator\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-6e009ea7-n\msvcr71.dll
2010-04-26 00:17 . 2010-04-26 00:17 61440 ----a-w- c:\documents and settings\Administrator\Application Data\Sun\Java\Deployment\SystemCache\6.0\17\6d0ad391-54e024e3-n\decora-sse.dll
2010-04-26 00:17 . 2010-04-26 00:17 12800 ----a-w- c:\documents and settings\Administrator\Application Data\Sun\Java\Deployment\SystemCache\6.0\17\6d0ad391-54e024e3-n\decora-d3d.dll
2010-04-16 02:20 . 2007-01-06 20:14 -------- d-----w- c:\program files\Lavasoft
2010-04-14 23:38 . 2006-11-26 23:27 -------- d-----w- c:\program files\Java
2010-04-14 23:37 . 2006-11-26 23:26 -------- d-----w- c:\program files\Common Files\Java
2010-04-14 23:36 . 2008-12-01 04:48 411368 ----a-w- c:\windows\system32\deploytk.dll
2010-04-14 23:22 . 2005-02-14 02:45 -------- d--h--w- c:\program files\InstallShield Installation Information
2010-04-14 07:01 . 2005-12-16 05:51 -------- d-----w- c:\program files\IrfanView
2010-04-14 05:15 . 2007-01-06 20:14 -------- d-----w- c:\documents and settings\Administrator\Application Data\Lavasoft
2010-04-12 18:07 . 2005-03-03 03:04 -------- d-----w- c:\program files\palmOne
2010-03-31 02:55 . 2006-01-20 02:31 -------- d-----w- c:\program files\iPod
2010-03-31 02:55 . 2007-07-07 02:37 -------- d-----w- c:\program files\Common Files\Apple
2010-03-31 02:52 . 2007-06-20 03:12 -------- d-----w- c:\program files\QuickTime
2010-03-31 02:46 . 2010-03-31 02:46 73000 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 9.1.0.79\SetupAdmin.exe
2010-03-31 02:42 . 2010-03-31 02:42 79144 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\Safari 5.31.22.7\SetupAdmin.exe
2010-03-11 12:38 . 2004-08-04 12:00 832512 ----a-w- c:\windows\system32\wininet.dll
2010-03-11 12:38 . 2004-08-04 12:00 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-03-11 12:38 . 2004-08-04 12:00 17408 ----a-w- c:\windows\system32\corpol.dll
2010-03-09 11:09 . 2004-08-04 12:00 430080 ----a-w- c:\windows\system32\vbscript.dll
2010-02-24 13:11 . 2004-08-04 12:00 455680 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-02-17 16:10 . 2004-08-04 12:00 2189952 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 13:25 . 2004-08-03 22:59 2066816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-12 18:46 . 2010-02-12 18:46 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-02-12 18:46 . 2010-02-12 18:46 107808 ----a-w- c:\windows\system32\dns-sd.exe
2010-02-12 04:33 . 2004-08-04 12:00 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-11 12:02 . 2004-08-04 12:00 226880 ----a-w- c:\windows\system32\drivers\tcpip6.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"updateMgr"="c:\program files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [2006-03-30 313472]
"Google Update"="c:\documents and settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2009-08-16 133104]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 1404928]
"CanonSolutionMenu"="c:\program files\Canon\SolutionMenu\CNSLMAIN.exe" [2007-05-15 644696]
"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2007-04-04 1603152]
"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2006-10-25 210472]
"OpwareSE4"="c:\program files\ScanSoft\OmniPageSE4\OpwareSE4.exe" [2007-02-04 79400]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-03-18 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-03-26 142120]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-9-23 29696]
Sophos AutoUpdate Monitor.lnk - c:\program files\Sophos\AutoUpdate\ALMon.exe [2009-9-4 429096]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
@=""

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SophosAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\WINDOWS\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R1 SAVOnAccessControl;SAVOnAccessControl;c:\windows\system32\drivers\savonaccesscontrol.sys [4/15/2010 10:53 AM 152192]
R1 SAVOnAccessFilter;SAVOnAccessFilter;c:\windows\system32\drivers\savonaccessfilter.sys [4/15/2010 10:55 AM 24064]
R2 SAVAdminService;Sophos Anti-Virus status reporter;c:\program files\Sophos\Sophos Anti-Virus\SAVAdminService.exe [4/15/2010 10:54 AM 104488]
R2 SAVService;Sophos Anti-Virus;c:\program files\Sophos\Sophos Anti-Virus\SavService.exe [4/15/2010 10:55 AM 93736]
S3 sdcfilter;sdcfilter;c:\windows\system32\drivers\sdcfilter.sys [4/15/2010 10:54 AM 23928]
S4 SophosBootDriver;SophosBootDriver;c:\windows\system32\drivers\SophosBootDriver.sys [4/15/2010 10:54 AM 14976]
.
Contents of the 'Scheduled Tasks' folder

2010-04-12 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 20:34]

2010-04-27 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-583907252-1390067357-725345543-500Core.job
- c:\documents and settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2009-08-16 00:12]

2010-04-27 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-583907252-1390067357-725345543-500UA.job
- c:\documents and settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2009-08-16 00:12]

2010-04-28 c:\windows\Tasks\OGALogon.job
- c:\windows\system32\OGAEXEC.exe [2009-08-03 22:07]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
mWindow Title = Microsoft Internet Explorer presented by Comcast
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
Trusted Zone: sagepub.com
Trusted Zone: sagepub.com\webmail
.
- - - - ORPHANS REMOVED - - - -

BHO-{18d58b8e-459b-4c2e-8802-ba15508b223c} - wiyirive.dll
HKCU-RunOnce-CheckNetworkConnection - c:\program files\Support.com\providerComcast\desktopdoctor.exe
SharedTaskScheduler-{ff74ce0f-6ee8-437c-bd9a-487172431b16} - c:\windows\system32\gezafuje.dll
SSODL-jelegunaz-{ff74ce0f-6ee8-437c-bd9a-487172431b16} - c:\windows\system32\gezafuje.dll
AddRemove-ComcastHSI - c:\program files\support.com\uninstall\chsi_uninstaller.exe
AddRemove-HijackThis - c:\documents and settings\Administrator\Desktop\HijackThis.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-04-27 19:33
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(2892)
c:\windows\system32\WININET.dll
c:\program files\ScanSoft\OmniPageSE4\OpHookSE4.dll
c:\windows\system32\IEFRAME.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Sophos\AutoUpdate\ALsvc.exe
c:\windows\system32\wscntfy.exe
c:\documents and settings\Administrator\Local Settings\Application Data\Google\Update\1.2.183.23\GoogleCrashHandler.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2010-04-27 19:45:17 - machine was rebooted
ComboFix-quarantined-files.txt 2010-04-28 02:44

Pre-Run: 57,675,866,112 bytes free
Post-Run: 58,842,415,104 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - F4EE166DCB85439324F02901507B9F0E


#8 Elise

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Posted 28 April 2010 - 02:53 AM

Hi there,

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


UPDATE JAVA
------------------
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 20 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 calliopemike

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Posted 28 April 2010 - 10:09 PM

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 4049

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

4/28/2010 7:11:45 PM
mbam-log-2010-04-28 (19-11-45).txt

Scan type: Full scan (A:\|C:\|D:\|)
Objects scanned: 155954
Time elapsed: 50 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Does this mean I'm finished? Can you comment on my earlier question about reinstalling Windows?

Thanks again, sincerely.

#10 Elise

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Posted 29 April 2010 - 05:55 AM

Hi, sorry for overlooking that question.

QUOTE
Also, a friend of mine, who works in IT, insists that the only way to be completely sure the problem is gone is to reinstall Windows. Do you think that's necessary?
At this point not. Your system was not compromised by backdoor threads as far as I have been able to see (you did some cleaning yourself, but vundo, however annoying it is, doesn't pose a serious security risk).
However, your friend is right to say a reformat and reinstall is the safest way, especially when you have more serious infections.
For now, I'd only recommend it if you would be having serious issues, like system instability due to the infection, which doesn't appear to be the case.

Please let me know if you have any problems left.

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    Note - when ESET doesn't find any threats, no report will be created.
  12. Push the button.
  13. Push


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#11 calliopemike

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Posted 29 April 2010 - 09:45 PM

Hi Elise -

ESET found no threats. I don't seem to be experiencing any of the problems that I had before. What's next?

Mike

#12 Elise

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Posted 30 April 2010 - 05:08 AM

Well done Mike, your computer gets a clean bill of health thumbup2.gif

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean smile.gif

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS, GMER (this is a random named file) and OTL.
Please read these advices, in order to prevent reinfecting your PC:
  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  2. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  3. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  4. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing sad.gif.
Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#13 calliopemike

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Posted 03 May 2010 - 11:14 AM

I'm having trouble running the Combofix uninstaller. I tried typing in "combofix \ uninstall" and "combofix\uninstall". I also tried "combofix/uninstall", but the computer can't find the file. I looked in the Combofix folder on the C: drive, and don't see a program there called uninstall. Could I just delete the folder myself?

Thanks!

M


#14 calliopemike

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Posted 03 May 2010 - 11:16 AM

Oops, sorry. Those first two I tried were "combofix / uninstall" and "combofix/uninstall". Anyway, I've tried all sorts of combinations to no avail.

#15 Elise

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Posted 03 May 2010 - 11:23 AM

Rename combofix.exe to uninstall.exe and run it. That should uninstall it as well smile.gif

regards, Elise


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