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keep getting redirected in my web browser to diff websites.


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11 replies to this topic

#1 ftim

ftim

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Posted 13 April 2010 - 01:03 AM

hi everybody i have heard great things about your website and hope to recevie help from you.well this is my first post. here is my problem. I was recently infected with the xp internet security trojan/virus. I got rid of it. I ran AVG, Spybot, Malware, and CC cleaner all on safe mode and got rid of it . However I am still left with a lingering problem. I keep getting directed to other sites sometimes. It will happen after i search something in google etc. I wil get redirected to other sites. I have read on a other site that there is a program called Hijack this. I have downloaded that but I am not sure what to do. Can you guys help me please and help me solve the problem as to why i keep getting redirected!?!?! thanks guys let me know what i can do i first

here is my log


DDS (Ver_10-03-17.01) - NTFSx86
Run by Az at 22:39:48.28 on Mon 04/12/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2591 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\runservice.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files\Cyberlink\Shared Files\brs.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Az\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [LogitechSoftwareUpdate] "c:\program files\logitech\video\ManifestEngine.exe" boot
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [GEST] m|\
mRun: [RemoteControl8] "c:\program files\cyberlink\powerdvd8\PDVD8Serv.exe"
mRun: [PDVD8LanguageShortcut] "c:\program files\cyberlink\powerdvd8\language\Language.exe"
mRun: [BDRegion] c:\program files\cyberlink\shared files\brs.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechVideoRepair] c:\program files\logitech\video\ISStart.exe
mRun: [LogitechVideoTray] c:\program files\logitech\video\LogiTray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} - hxxp://dl.tvunetworks.com/TVUAx.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} - hxxp://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\azem\applic~1\mozilla\firefox\profiles\vkctyxds.default\
FF - prefs.js: browser.search.defaulturl - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50fftrie7&query=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=utf-8&fr=megaup&p=
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\azem\application data\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\azem\application data\move networks\plugins\npqmp071701000002.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
FF - user.js: browser.sessionstore.resume_from_crash - false
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\activex.js - pref("capability.policy.default.ClassID.CIDFE0BD779-44EE-4A4B-AA2E-743C63F2E5E6", "AllAccess");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-3-22 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-3-22 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-3-22 108552]
R2 {FE4C91E7-22C2-4D0C-9F6B-82F1B7742054};{FE4C91E7-22C2-4D0C-9F6B-82F1B7742054};c:\program files\cyberlink\powerdvd8\000.fcl [2008-5-15 61424]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-7-18 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-6-22 297752]
R2 LicCtrlService;LicCtrl Service;c:\windows\Runservice.exe [2009-3-28 2560]
R3 portio32;portio32;c:\windows\system32\drivers\portio32.sys [2009-7-13 2048]
S0 orfxyn;orfxyn; [x]
S3 klmd21;klmd21;c:\windows\system32\drivers\klmd.sys [2010-4-11 36488]
S3 PID_0920;Logitech QuickCam Express(PID_0920);c:\windows\system32\drivers\LV532AV.SYS [2009-7-13 163328]
S3 PsSdk41;PsSdk41;c:\windows\system32\drivers\pssdk41.sys [2009-11-15 36928]
S3 SureThing Labelflash service;SureThing Labelflash service;c:\program files\common files\surething shared\stllssvr.exe [2008-12-24 74384]

=============== Created Last 30 ================

2010-04-11 21:50:19 54016 ----a-w- c:\windows\system32\drivers\nfjnxy.sys
2010-04-11 20:29:53 36488 ----a-w- c:\windows\system32\drivers\klmd.sys
2010-04-11 04:38:05 253 ----a-w- c:\windows\wininit.ini
2010-04-11 04:07:13 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-04-11 04:07:13 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-04-10 20:21:33 0 d-----w- c:\program files\common files\DivX Shared
2010-04-10 20:20:53 0 d-----w- c:\docume~1\alluse~1\applic~1\DivX
2010-04-10 06:00:30 0 d-----w- c:\windows\pss
2010-04-09 04:24:58 0 d-----w- c:\docume~1\az\applic~1\73C3DB87123618542D5FE2244D2FDA25
2010-04-09 04:24:45 6 ----a-w- c:\windows\system32^iphy.dll
2010-03-31 01:58:24 353592 ----a-w- c:\windows\system32\DivXControlPanelApplet.cpl

==================== Find3M ====================

2010-04-10 17:59:13 36352 ----a-w- c:\windows\system32\drivers\disk.sys
2010-03-31 01:58:04 9200 ------w- c:\windows\system32\drivers\cdralw2k.sys
2010-03-31 01:58:04 9072 ------w- c:\windows\system32\drivers\cdr4_xp.sys
2010-03-31 01:58:04 44944 ------w- c:\windows\system32\drivers\PxHelp20.sys
2010-03-31 01:58:04 133616 ------w- c:\windows\system32\pxafs.dll
2010-03-31 01:58:04 125424 ------w- c:\windows\system32\pxinsi64.exe
2010-03-31 01:58:04 123888 ------w- c:\windows\system32\pxcpyi64.exe
2010-03-29 20:24:58 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-29 20:24:46 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-11 12:38:54 832512 ----a-w- c:\windows\system32\wininet.dll
2010-03-11 12:38:52 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-03-11 12:38:51 17408 ------w- c:\windows\system32\corpol.dll
2010-03-08 17:59:18 94208 ----a-w- c:\windows\system32\dpl100.dll
2010-02-19 19:27:36 720384 ----a-w- c:\windows\system32\DivX.dll
2010-02-19 19:27:16 856064 ----a-w- c:\windows\system32\divx_xx0c.dll
2010-02-19 19:27:16 856064 ----a-w- c:\windows\system32\divx_xx07.dll
2010-02-19 19:27:16 847872 ----a-w- c:\windows\system32\divx_xx0a.dll
2010-02-19 19:27:16 843776 ----a-w- c:\windows\system32\divx_xx16.dll
2010-02-19 19:27:16 839680 ----a-w- c:\windows\system32\divx_xx11.dll
2008-12-20 05:32:45 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008121920081220\index.dat

============= FINISH: 22:40:59.68 ===============

Attached Files



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#2 etavares

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Posted 17 April 2010 - 07:39 AM

Hello and welcome to Bleeping Computer

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new OTL log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 etavares

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Posted 23 April 2010 - 05:57 PM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#4 etavares

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Posted 25 April 2010 - 06:01 AM

Reopened at the OP's request. Please follow the instructions in Post 2 above.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#5 ftim

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Posted 25 April 2010 - 11:29 AM

QUOTE(etavares @ Apr 25 2010, 06:01 AM) View Post
Reopened at the OP's request. Please follow the instructions in Post 2 above.



ok same problem i have been having. i will be on the internet browser and it will open an ew window etc and go to a BS website like direct dr etc.....here are my otl and gmer logs attached. hansk for the help guys
i also uploaded the extras from the otl i dont kno if u need those or not.. let me know

Attached Files



#6 etavares

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Posted 25 April 2010 - 12:45 PM

Hello, ftim.

You are infected with a backdoor rootkit. Please read the information below, then continue with the fix if desired.

Please copy and paste the logs directly into your reply, instead of attaching them. They are formatted for posting direclty into the post and make it much easier for me. Thanks!



Backdoor Warning
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you do decide to proceed, please continue with the fix below.


Registry Cleaner Warning


I also see that you have a registry cleaner installed (in your case CCleaner). Here at BC, we do not recommend using registry cleaners.

See here for more information:
http://www.bleepingcomputer.com/forums/ind...p;#entry1326578








Step 1

Next, please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop as ftimCF.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on ftimCF.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply, along with any symptoms that are present after it runs.

etavares


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#7 ftim

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Posted 25 April 2010 - 03:23 PM

tavares i see what you are sayin. my main concern is that even ifi get rid of the backdoor it will always be in my conscience that i am still infected and that worries me since i log in to my online bankkng sometimes and other sites.

if i were to reformat then all the backdoor bugs etc. would be gone right. would u say reformatting would absolutely fix the problem

#8 etavares

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Posted 26 April 2010 - 06:06 AM

Yes, a reformat is the only way to ensure that whatever is there is truly gone. This is different than just reinstalling Windows, you need to reformat which writes over everything on the drive and starts fresh and clean.


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#9 ftim

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Posted 26 April 2010 - 06:02 PM

QUOTE(etavares @ Apr 26 2010, 06:06 AM) View Post
Yes, a reformat is the only way to ensure that whatever is there is truly gone. This is different than just reinstalling Windows, you need to reformat which writes over everything on the drive and starts fresh and clean.



i want to back up my documents aka my music, pictures etc... i jus twant to make sure those are not infected, will they be ok if i transfer them to my newly reformatted computer. they wont bring over the trojan will they?

#10 etavares

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Posted 27 April 2010 - 06:23 PM

To be safe....
  1. Only back up documents, pictures, etc. Do NOT back up Programs or Windows files, or any types of files that are executable (e.g. .exe, .pif, .com, .bat, .scr, .htm, .html) as these are the most typically infected files. In your case, the backdoor is a Windows system file that has been patched by malware.
  2. Once you back up to an external drive, when you have a reformatted computer, hold down Shift, plug in the hard drive, continue to keep Shift held down for about 30-60 seconds until Windows recognizes the hard drive and tells you it's installed and ready to use. This will keep it from auto-running. Then, use an onboard (and updated) antivirus to scan all files on the external hard drive before copying them over. That should protect you, although nothing is 100% foolproof.


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#11 etavares

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Posted 30 April 2010 - 06:38 PM

any other questions?


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#12 etavares

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Posted 05 May 2010 - 05:17 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. smile.gif

If you are the topic starter, and need this topic reopened, please contact me via PM with the address of this thread.

Everyone else please begin a new topic.


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