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Infected by and Can't remove smart-security


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3 replies to this topic

#1 alacrityfitzhugh

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Posted 12 April 2010 - 08:38 PM

Minding my own business when "smart-security" popped up with a counterfeit Windows firewall screen. It has insinuated itself in my computer. Tells Kaspersky to ignore it, and prevents me from downloading files that might remove it. I thought I had it when I discovered your virus-removal/remove-smart-security guide. Unfortunately, after downloading the link to rkill.com, executing the program causes a "16 bit MS-DOS Subsystem" window to open:

C:\DOCUME~1\OWNER~1.MIC\Desktop\rkill.com
The NTVDM CPU has encountered an illegal instruction.
CS:054c IP:01de 63 63 65 73 73 Choose 'Close' to terminate the application.

Below that are a 'Close" and 'Ignore' button. Close closes the application and 'ignore' ignores your command and stays put.

Any suggestions on what to do next would be greatly appreciated.

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#2 boopme

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Posted 12 April 2010 - 11:01 PM

Hello and welcome.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 and not here,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 alacrityfitzhugh

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Posted 14 April 2010 - 08:36 PM

I was finally able to get a copy of malwarebytes on to my computer and then followed the procedure on removing Smart Security. Thanks a lot for the help! I don't think I could have done it without you!

#4 boopme

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Posted 14 April 2010 - 08:53 PM

OK, Great!! Please post that MBAM log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


As there is usually more critters with that ...
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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