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Maleware Removeal Log HJT


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2 replies to this topic

#1 Childsp

Childsp

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Posted 12 April 2010 - 06:01 PM

Here is my HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:52:49 PM, on 4/12/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17023)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesSymantecSymantec Endpoint ProtectionSmc.exe
C:Program FilesCommon FilesSymantec SharedccSvcHst.exe
C:Program FilesLavasoftAd-AwareAAWService.exe
C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
C:WINDOWSsystem32spoolsv.exe
C:Program FilesIntelASF AgentASFAgent.exe
C:Program FilesIntelAMTatchksrv.exe
C:Program FilesNetSupportNetSupport Managerclient32.exe
C:Program FilesIntelIntel Matrix Storage ManagerIaantmon.exe
C:Program FilesJavajre6binjqs.exe
C:Program FilesIntelAMTLMS.exe
C:Program FilesCommon FilesMicrosoft SharedVS7DEBUGMDM.EXE
C:Program FilesNetSupport DNADNAClientDNAClient.exe
c:Program FilesMicrosoft SQL Server90Sharedsqlwriter.exe
C:Program FilesSymantecSymantec Endpoint ProtectionRtvscan.exe
C:Program FilesIntelAMTUNS.exe
C:WINDOWSExplorer.EXE
C:Program FilesSymantecSymantec Endpoint ProtectionSmcGui.exe
C:WINDOWSsystem32msiexec.exe
C:Program FilesLavasoftAd-AwareAAWTray.exe
C:WINDOWSsystem32hkcmd.exe
C:WINDOWSsystem32igfxpers.exe
C:Program FilesJavajre6binjusched.exe
C:WINDOWSsystem32igfxsrvc.exe
C:Program FilesIntelIntel Matrix Storage ManagerIaanotif.exe
C:Program FilesIntelAMTatchk.exe
C:Program FilesAnalog DevicesCoresmax4pnp.exe
C:Program FilesCyberLinkPowerDVD DXPDVDDXSrv.exe
C:Program FilesCommon FilesSymantec SharedccApp.exe
C:Program FilesClamWinbinClamTray.exe
C:PROGRA~1ALWILS~1Avast5avastUI.exe
C:Program FilesSpybot - Search & DestroySpybotSD.exe
C:Program FilesInternet ExplorerIEXPLORE.EXE
C:WINDOWSsystem32ctfmon.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6080331
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6080331
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant =
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch =
R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,First Home Page = http://www.dell.com
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:Program FilesDellBAEBAE.dll
O2 - BHO: &UpdateCheck.dll - {D99B2440-CE97-4502-AFA6-18A13229F1F3} - C:WINDOWSsystem32UpdateExplorer.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program FilesJavajre6binjp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:Program FilesJavajre6libdeployjqsiejqs_plugin.dll
O4 - HKLM..Run: [IgfxTray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [HotKeysCmds] C:WINDOWSsystem32hkcmd.exe
O4 - HKLM..Run: [Persistence] C:WINDOWSsystem32igfxpers.exe
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre6binjusched.exe"
O4 - HKLM..Run: [IAAnotif] "C:Program FilesIntelIntel Matrix Storage ManagerIaanotif.exe"
O4 - HKLM..Run: [atchk] "C:Program FilesIntelAMTatchk.exe"
O4 - HKLM..Run: [SoundMAXPnP] C:Program FilesAnalog DevicesCoresmax4pnp.exe
O4 - HKLM..Run: [PDVDDXSrv] "C:Program FilesCyberLinkPowerDVD DXPDVDDXSrv.exe"
O4 - HKLM..Run: [ccApp] "C:Program FilesCommon FilesSymantec SharedccApp.exe"
O4 - HKLM..Run: [ClamWin] "C:Program FilesClamWinbinClamTray.exe" --logon
O4 - HKLM..Run: [avast5] C:PROGRA~1ALWILS~1Avast5avastUI.exe /nogui
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKUSS-1-5-21-4103921156-1042933696-2911292169-1112..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe (User 'flik_admin')
O4 - HKUSS-1-5-21-4103921156-1042933696-2911292169-1112..Run: [MSMSGS] "C:Program FilesMessengermsmsgs.exe" /background (User 'flik_admin')
O4 - HKUSS-1-5-21-4103921156-1042933696-2911292169-1126..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe (User 'attsupport')
O4 - HKUSS-1-5-21-4103921156-1042933696-2911292169-2179..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe (User 'PBX1')
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~2OFFICE11REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {15A7CF10-CB3E-4265-8779-9FD22619E8ED} (XPanel Class) - http://10.19.27.43/XPanel.cab
O16 - DPF: {4E1318B0-53F0-4274-99FB-F5621625340D} (OperaPrintControl Object) - http://attpmsserver/installOperaPrintCtrl.exe
O16 - DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} (ActiveReports Viewer2) - https://www.goconcierge.net/secure/arview2.cab
O16 - DPF: {CAFECAFE-0013-0001-0025-ABCDEFABCDEF} (JInitiator 1.3.1.25) - http://attpmsserver/webhtml/opera_jinit_1012_25.exe
O16 - DPF: {DAAC8ECF-DB09-4821-8126-E2C9499A20BA} (RegTerminalSrv Object) - http://attpmsserver/installregterm.exe
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://microsinc.webex.com/client/T26L/support/ieatgpc.cab
O17 - HKLMSystemCCSServicesTcpipParameters: Domain = attconf.utexas.edu
O17 - HKLMSoftware..Telephony: DomainName = attconf.utexas.edu
O17 - HKLMSystemCS1ServicesTcpipParameters: Domain = attconf.utexas.edu
O17 - HKLMSystemCS2ServicesTcpipParameters: Domain = attconf.utexas.edu
O23 - Service: ASF Agent (ASFAgent) - Intel Corporation - C:Program FilesIntelASF AgentASFAgent.exe
O23 - Service: Intel® Active Management Technology System Status Service (atchksrv) - Intel Corporation - C:Program FilesIntelAMTatchksrv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:Program FilesCommon FilesSymantec SharedccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:Program FilesCommon FilesSymantec SharedccSvcHst.exe
O23 - Service: Client32 - NetSupport Ltd - C:Program FilesNetSupportNetSupport Managerclient32.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:Program FilesIntelIntel Matrix Storage ManagerIaantmon.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:Program FilesJavajre6binjqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:Program FilesLavasoftAd-AwareAAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:PROGRA~1SymantecLIVEUP~1LUCOMS~1.EXE
O23 - Service: Intel® Active Management Technology Local Management Service (LMS) - Intel - C:Program FilesIntelAMTLMS.exe
O23 - Service: NetSupport DNA Client - NetSupport Ltd - C:Program FilesNetSupport DNADNAClientDNAClient.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:Program FilesSymantecSymantec Endpoint ProtectionSmc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:Program FilesSymantecSymantec Endpoint ProtectionSNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:Program FilesSymantecSymantec Endpoint ProtectionRtvscan.exe
O23 - Service: Intel® Active Management Technology User Notification Service (UNS) - Intel - C:Program FilesIntelAMTUNS.exe

--
End of file - 9268 bytes

That Might've been the wrong log, let me log out of this user and get a different log....

Try this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:15:21 PM, on 4/12/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17023)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesSymantecSymantec Endpoint ProtectionSmc.exe
C:Program FilesCommon FilesSymantec SharedccSvcHst.exe
C:Program FilesLavasoftAd-AwareAAWService.exe
C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
C:WINDOWSsystem32spoolsv.exe
C:Program FilesIntelASF AgentASFAgent.exe
C:Program FilesIntelAMTatchksrv.exe
C:Program FilesNetSupportNetSupport Managerclient32.exe
C:Program FilesIntelIntel Matrix Storage ManagerIaantmon.exe
C:Program FilesJavajre6binjqs.exe
C:Program FilesIntelAMTLMS.exe
C:Program FilesCommon FilesMicrosoft SharedVS7DEBUGMDM.EXE
C:Program FilesNetSupport DNADNAClientDNAClient.exe
c:Program FilesMicrosoft SQL Server90Sharedsqlwriter.exe
C:Program FilesSymantecSymantec Endpoint ProtectionRtvscan.exe
C:Program FilesIntelAMTUNS.exe
C:Program Filesa-squared Anti-Malwarea2service.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32hkcmd.exe
C:WINDOWSsystem32igfxpers.exe
C:Program FilesJavajre6binjusched.exe
C:Program FilesIntelIntel Matrix Storage ManagerIaanotif.exe
C:Program FilesIntelAMTatchk.exe
C:Program FilesAnalog DevicesCoresmax4pnp.exe
C:Program FilesCyberLinkPowerDVD DXPDVDDXSrv.exe
C:Program FilesCommon FilesSymantec SharedccApp.exe
C:WINDOWSsystem32igfxsrvc.exe
C:Program FilesClamWinbinClamTray.exe
C:PROGRA~1ALWILS~1Avast5avastUI.exe
C:Program FilesSymantecSymantec Endpoint ProtectionSmcGui.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesMessengermsmsgs.exe
C:Program FilesSpybot - Search & DestroyTeaTimer.exe
C:Program FilesLavasoftAd-AwareAAWTray.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page =
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant =
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch =
R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:Program FilesDellBAEBAE.dll
O2 - BHO: &UpdateCheck.dll - {D99B2440-CE97-4502-AFA6-18A13229F1F3} - C:WINDOWSsystem32UpdateExplorer.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program FilesJavajre6binjp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:Program FilesJavajre6libdeployjqsiejqs_plugin.dll
O4 - HKLM..Run: [IgfxTray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [HotKeysCmds] C:WINDOWSsystem32hkcmd.exe
O4 - HKLM..Run: [Persistence] C:WINDOWSsystem32igfxpers.exe
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre6binjusched.exe"
O4 - HKLM..Run: [IAAnotif] "C:Program FilesIntelIntel Matrix Storage ManagerIaanotif.exe"
O4 - HKLM..Run: [atchk] "C:Program FilesIntelAMTatchk.exe"
O4 - HKLM..Run: [SoundMAXPnP] C:Program FilesAnalog DevicesCoresmax4pnp.exe
O4 - HKLM..Run: [PDVDDXSrv] "C:Program FilesCyberLinkPowerDVD DXPDVDDXSrv.exe"
O4 - HKLM..Run: [ccApp] "C:Program FilesCommon FilesSymantec SharedccApp.exe"
O4 - HKLM..Run: [ClamWin] "C:Program FilesClamWinbinClamTray.exe" --logon
O4 - HKLM..Run: [avast5] C:PROGRA~1ALWILS~1Avast5avastUI.exe /nogui
O4 - HKLM..Run: [a-squared] "C:Program Filesa-squared Anti-Malwarea2guard.exe"
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [MSMSGS] "C:Program FilesMessengermsmsgs.exe" /background
O4 - HKCU..Run: [SpybotSD TeaTimer] C:Program FilesSpybot - Search & DestroyTeaTimer.exe
O4 - HKCU..Run: [AV7] C:Program FilesAV7antivirus7.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~2OFFICE11REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra button: UltimateBet - {1FBA04EE-3024-11d2-8F1F-0000F87ABD16} - C:Documents and Settingspbx1Start MenuProgramsUltimateBetUltimateBet.lnk (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: UltimateBet - {1FBA04EE-3024-11d2-8F1F-0000F87ABD16} - C:Documents and Settingspbx1Start MenuProgramsUltimateBetUltimateBet.lnk (file missing) (HKCU)
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {15A7CF10-CB3E-4265-8779-9FD22619E8ED} (XPanel Class) - http://10.19.27.43/XPanel.cab
O16 - DPF: {4E1318B0-53F0-4274-99FB-F5621625340D} (OperaPrintControl Object) - http://attpmsserver/installOperaPrintCtrl.exe
O16 - DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} (ActiveReports Viewer2) - https://www.goconcierge.net/secure/arview2.cab
O16 - DPF: {CAFECAFE-0013-0001-0025-ABCDEFABCDEF} (JInitiator 1.3.1.25) - http://attpmsserver/webhtml/opera_jinit_1012_25.exe
O16 - DPF: {DAAC8ECF-DB09-4821-8126-E2C9499A20BA} (RegTerminalSrv Object) - http://attpmsserver/installregterm.exe
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://microsinc.webex.com/client/T26L/support/ieatgpc.cab
O17 - HKLMSystemCCSServicesTcpipParameters: Domain = attconf.utexas.edu
O17 - HKLMSoftware..Telephony: DomainName = attconf.utexas.edu
O17 - HKLMSystemCS1ServicesTcpipParameters: Domain = attconf.utexas.edu
O17 - HKLMSystemCS2ServicesTcpipParameters: Domain = attconf.utexas.edu
O23 - Service: a-squared Anti-Malware Service (a2AntiMalware) - Emsi Software GmbH - C:Program Filesa-squared Anti-Malwarea2service.exe
O23 - Service: ASF Agent (ASFAgent) - Intel Corporation - C:Program FilesIntelASF AgentASFAgent.exe
O23 - Service: Intel® Active Management Technology System Status Service (atchksrv) - Intel Corporation - C:Program FilesIntelAMTatchksrv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:Program FilesCommon FilesSymantec SharedccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:Program FilesCommon FilesSymantec SharedccSvcHst.exe
O23 - Service: Client32 - NetSupport Ltd - C:Program FilesNetSupportNetSupport Managerclient32.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:Program FilesIntelIntel Matrix Storage ManagerIaantmon.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:Program FilesJavajre6binjqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:Program FilesLavasoftAd-AwareAAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:PROGRA~1SymantecLIVEUP~1LUCOMS~1.EXE
O23 - Service: Intel® Active Management Technology Local Management Service (LMS) - Intel - C:Program FilesIntelAMTLMS.exe
O23 - Service: NetSupport DNA Client - NetSupport Ltd - C:Program FilesNetSupport DNADNAClientDNAClient.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:Program FilesSymantecSymantec Endpoint ProtectionSmc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:Program FilesSymantecSymantec Endpoint ProtectionSNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:Program FilesSymantecSymantec Endpoint ProtectionRtvscan.exe
O23 - Service: Intel® Active Management Technology User Notification Service (UNS) - Intel - C:Program FilesIntelAMTUNS.exe

--
End of file - 9492 bytes

Merged 3 posts. ~ OB

Edit: Please don't bump your topic, it will only result in you having to wait longer for help ~BP

Edited by Budapest, 12 April 2010 - 08:21 PM.


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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:04:01 AM

Posted 17 April 2010 - 04:38 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


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Posted 21 April 2010 - 11:17 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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