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ccSvcHst.exe Keeps coming back


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#1 Greyhair

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Posted 12 April 2010 - 01:31 PM

My sister-in-law's PC runs Vista Buisness and recently gave her a popup from a "Norton" scan. Said she had 80+ viruses, problem is she hasn't had Norton since I removed the trial version that came with her PC over a year ago. And yes I used the Norton removal tool. Now checking Task Manager I found the ccSvcHst.exe file running, I downloaded and ran a new version of the Norton Removal tool. It stops the process but it comes back on restart.

She has McAfee running and updated, i ran (and updated each first) Spybot and Malwarebytes. Nothing was found.

Where this keeps coming back I'm wondering if the system is infected with something that is getting past McAfee, Spybot and Malwarebytes?

Any suggestion would be appreciated.

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#2 sduvick

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Posted 12 April 2010 - 01:39 PM

If you take a look here, this exe is actually a part of the Norton/Symantec GUI and is not a virus.

#3 Greyhair

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Posted 12 April 2010 - 02:08 PM

I know the name of the service is legit, just why would she get a scan result from software that is not installed on the system. Norton never actually ran on this system. I removed it when she brought the pc home. Then installed McAfee, which has been maintained and up to date.

Never heard of a legit program re-installing itself. Thought maybe this was a new malware using the norton service name.

#4 sduvick

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Posted 12 April 2010 - 02:13 PM

As far as I've looked, I've never seen a fake Norton AV using its name. if you open task manager, then go to the processes tab, if you right click on the ccSvcHst.exe and open file location, where is it running from?

#5 Greyhair

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Posted 12 April 2010 - 02:29 PM

C:\Program Files\Norton PC Checkup\Norton PC Checkup\Engine\2.0.2.506

Not sure how that got there, but I have just run the uninstall program. Verified the service is gone. Thanks for your help.

#6 sduvick

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Posted 12 April 2010 - 02:36 PM

yep, not a problem

#7 boopme

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Posted 12 April 2010 - 03:30 PM

Run a malware scan and see if something shows as a second opinion.
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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