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Help with crashes


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#1 mjt27

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Posted 12 April 2010 - 11:17 AM

WinXP SP3 IE6 crashes while navigating the internet...not any
particular site that I could detect
Im running Windows XP Home on an Dell desktop pc

I've run Malwarebytes and Panda scans and both were clean
After disabling IE addons I couldn't pinpoint the culprit
Any help would be greatly appreciated.

The following was added to eventlog for the past 3 days

Saturday, April 10, 2010 Applicatio n Error Faulting application iexplore.exe, version 6.0.2900.5512, faulting module urlmon.dll, version 6.0.2900.5945, fault address 0x0001cb3a.
Sunday, April 11, 2010 Applicatio n Error Faulting application iexplore.exe, version 6.0.2900.5512, faulting module urlmon.dll, version 6.0.2900.5945, fault address 0x00019873.
Sunday, April 11, 2010 Applicatio n Error Faulting application iexplore.exe, version 6.0.2900.5512, faulting module urlmon.dll, version 6.0.2900.5945, fault address 0x0001475e.
Monday, April 12, 2010 Applicatio n Error Faulting application iexplore.exe, version 6.0.2900.5512, faulting module urlmon.dll, version 6.0.2900.5945, fault address 0x0001cb3a.
Monday, April 12, 2010 Applicatio n Error Faulting application iexplore.exe, version 6.0.2900.5512, faulting module urlmon.dll, version 6.0.2900.5945, fault address 0x0001b2f5.

EDIT: Malware log data temporarily removed, pending inquiries into nature of problem. The fact that IE6 crashes, when IE6 is not universally supported on the Web, does not imply a malware situation requiring a malware log of any sort ~ Hamluis.

Thanks in advance.

Edited by hamluis, 12 April 2010 - 11:27 AM.


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#2 hamluis

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Posted 12 April 2010 - 11:33 AM

Error messages, please?

What model Dell?

Are you able to connect to any websites?

Can you connect to any of the microsoft.com websites?

Interesting item at http://www.stoplivinginthepast.com/why-upgrade/.

Louis

#3 cryptodan

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Posted 12 April 2010 - 11:46 AM

Why are you running IE6?

#4 mjt27

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Posted 12 April 2010 - 04:04 PM

I also have chrome installed so just didnt hassle upgrading IE...but I will after this mess is fixed

What model Dell?


System Manufacturer Dell Computer Corporation
System Model Dimension 8250
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2386 Mhz
BIOS Version/Date Dell Computer Corporation A04, 1/9/2004



Are you able to connect to any websites? YES

Can you connect to any of the microsoft.com websites? YES


Its not any particular website....and in the meantime I just finished running an SAS scan
and came back with.......


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/12/2010 at 01:23 PM

Application Version : 4.35.1002

Core Rules Database Version : 4795
Trace Rules Database Version: 2607

Scan type : Complete Scan
Total Scan Time : 02:36:17

Memory items scanned : 449
Memory threats detected : 0
Registry items scanned : 6719
Registry threats detected : 0
File items scanned : 42472
File threats detected : 12



Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\RASCNTRL.DLL
C:\WINDOWS\SYSTEM32\MSDRVE.DLL
C:\WINDOWS\SYSTEM32\SVCPRMPT.DLL
C:\WINDOWS\VMOPTVER.DLL


never had these before and Im not sure what to do with them....hate to delete DLL's with
no knowledge other then this scan.....any ideas ?

thanks so much

#5 mjt27

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Posted 12 April 2010 - 04:11 PM

*forgot this one* Error messages, please? popup message box says ie has encountered an error and
must close.........faulting module urlmon.dll, thats what its been every time

#6 cryptodan

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Posted 12 April 2010 - 04:13 PM

Can you also perform a scan with MBAM = http://www.malwarebytes.org/mbam.php

#7 mjt27

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Posted 12 April 2010 - 05:06 PM

I did that also came up clean


Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3982

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

4/12/2010 1:20:29 PM
mbam-log-2010-04-12 (13-20-29).txt

Scan type: Full scan (C:\|)
Objects scanned: 210283
Time elapsed: 2 hour(s), 50 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

#8 mjt27

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Posted 12 April 2010 - 05:07 PM

I did that also came up clean


Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3982

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

4/12/2010 1:20:29 PM
mbam-log-2010-04-12 (13-20-29).txt

Scan type: Full scan (C:\|)
Objects scanned: 210283
Time elapsed: 2 hour(s), 50 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

#9 mjt27

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Posted 12 April 2010 - 05:08 PM

sorry dbl post

Edited by mjt27, 12 April 2010 - 05:11 PM.





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