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My PC wont run a virus scan / safe mode


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#1 jek15

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Posted 12 April 2010 - 10:07 AM

Hi there! I got a problem regarding my PC, lately. i noticed that my pc is acting strange so i decided to run a virus scan with my anti-virus. but, it seems it automatically stops its scans. also i tried the Malwarabyte's Anti malware that my cousin recommended. Every time i run that program, it automatically closes and sometimes, my pc will restart on its own. We also tried running the computer on its safe mode but the PC restarts again..

Also, few hours ago. i can't access this site and even the site where i can download a new Anti Malware. browsing the internet is slower. i manage to access this site because i tried the rkill that my cousin also recommended, but i tried to run to MBAM again and i got the same result.. the computer restarts.. XD

I hope you guys can help me in my problem. thanks in advance and have a great day!

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#2 quietman7

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Posted 12 April 2010 - 12:31 PM

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. Other types of malware may delete the main mbam.exe executable file during installation or when attempting to perform a scan which results in various errors. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware for using Rkill or downloading a renamed version of mbam.exe. Do not reboot after running Rkill. Immediately after running this tool, you need to perform your scan with Malwarebytes Anti-Malware.

Note: You may have to make repeated attempts to use Rkill several times before it will run as some malware variants try to block it.

If you get an alert that Rkill is infected, ignore it. The alert is a fake warning given by the rogue software which attempts to terminate tools that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.

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#3 jek15

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Posted 12 April 2010 - 06:43 PM

Hi there! thanks for the information. i read the link that you gave me, i think i may needed the help of my cousin because it requires a uninfected computer for downloading the mbam set-up. i will be updating this post when we are done testing the procedures that the link requires me to do. Thanks and Have a nice day!

#4 quietman7

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Posted 13 April 2010 - 07:51 AM

Not a problem.
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