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Screen freezes during gameplay


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#1 blackwhiskey

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Posted 12 April 2010 - 01:27 AM

So, I play World of Warcraft and ever since last Tuesday I've been getting some problems with my computer. First it disconnected me 3 times from the internet whilst playing WoW, then later that day the screen went black and obviously froze, I had to manually restart the computer, this happened about 4-5 more times. The next day I unsintalled and tried reinstalling WoW, thinking that might make things better, it didn't, I still got freezing errors, sometimes it'd just show the picture frozen or it would completely turn off my monitor.
anyway, I took it to geeksquad, I have warranty on it, and they diagnosed it, they said the problem was my bios, had to pay for all that yadda yadda yadda, I came home thinking everything was fine and what happens? not even an hour of playing and it freezes up on me twice, at first i had too many addons installed, so I disabled all of them, didn't matter, joined a dungeon group, screen froze, and...happened 3 more times, I highly doubt it's my computer, but I'm not so sure now, anyway, I was wearing my headset during 2 of these freezes, and now I notice a noise, it's probably the WoW sound that got distorted by the freeze, but I don't know, any ideas? Oh and right now I've been on WoW for the past hour or two and it hasn't frozen up on me, I don't know if it's because I added -opengl or what. maybe lowering my settings? Not sure, anyway, anything I can do to help come up with a solution?

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#2 DeathStalker

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Posted 12 April 2010 - 06:41 AM

Sounds like a hardware problem. Go back to geek squad and tell them to give you your money back, you are still having the problem. While you thank them for the BIOS update, it was unnecessary lol.

DO you have any idea what your GPU or CPU temps are when this happens? What kind of GPU do you have? When is the last time you updates your video drivers?

Could you list your hardware specs, including CPU, MoBo, GPU, RAM, and what type of case? CPUID can tell you everything except your case model if you don't know. Also since you got it at best Buys, tell us what brand and model it is please.

Edited by DeathStalker, 12 April 2010 - 06:42 AM.


#3 blackwhiskey

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Posted 12 April 2010 - 03:25 PM

System
--------------------------------------------------------------------------------

Manufacturer ASUSTeK Computer INC.
Model CG5270
Total amount of system memory 8.00 GB RAM
System type 64-bit operating system
Number of processor cores 4

Storage
--------------------------------------------------------------------------------

Total size of hard disk(s) 699 GB
Disk partition (C:) 654 GB Free (699 GB Total)
Media drive (D:) CD/DVD

Graphics
--------------------------------------------------------------------------------

Display adapter type NVIDIA GeForce GT 220
Total available graphics memory 4095 MB
Dedicated graphics memory 1024 MB
Dedicated system memory 0 MB
Shared system memory 3071 MB
Display adapter driver version 8.17.11.9621
Primary monitor resolution 1920x1080
DirectX version DirectX 10

Network
--------------------------------------------------------------------------------

Network Adapter Realtek PCIe GBE Family Controller
Network Adapter Microsoft Tun Miniport Adapter
Network Adapter 802.11n Wireless LAN Card



Oh and I try updating my video cards and all that, but it says that everything is up to date.

#4 cryptodan

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Posted 12 April 2010 - 04:27 PM

Your video card drivers are out dated - http://www.nvidia.com/object/win7_winvista...97.13_whql.html

Also how are the temps?

Edited by cryptodan, 12 April 2010 - 04:33 PM.


#5 blackwhiskey

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Posted 12 April 2010 - 05:40 PM

Is there somewhere online I can check the temperatures? Or do I have to install http://www.cpuid.com/download/cpuz/cpuz_154_setup.exe <- in order to check them out?

#6 cryptodan

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Posted 12 April 2010 - 05:54 PM

http://www.alcpu.com/CoreTemp/

#7 blackwhiskey

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Posted 12 April 2010 - 06:20 PM

There is the screenshot I took.

Attached Files



#8 cryptodan

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Posted 12 April 2010 - 06:52 PM

What kind of power supply do you have?

#9 blackwhiskey

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Posted 12 April 2010 - 07:44 PM

I'm not sure, I don't know how to check.

#10 blackwhiskey

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Posted 12 April 2010 - 07:47 PM

BTW, I downloaded the Nvidia driver and for now things seem to be working fine, no freezes yet, though I can still see some lag on the mouse.

#11 cryptodan

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Posted 12 April 2010 - 08:26 PM

What kind of mouse?

#12 blackwhiskey

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Posted 12 April 2010 - 08:45 PM

Er, the mouse curser lags alot when I'm moving it around but only when it's hovering on the WoW program, I also keep hearing a little noise from the PC, at times.

#13 blackwhiskey

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Posted 12 April 2010 - 11:14 PM

Computer hasn't frozen yet, I even started running a movie, I think it was just the outdated video card. I'll put up a post tomorrow night nevertheless if it happens or doesn't happen again.

#14 cryptodan

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Posted 12 April 2010 - 11:22 PM

Happy Computing.

#15 blackwhiskey

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Posted 14 April 2010 - 07:35 AM

It didn't freeze at all, seems like it was just an outdated driver and geeksquad failed to catch it. Thanks for the help guys!




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