Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

can't log into hotmail/facebook/bank - virus?


  • This topic is locked This topic is locked
3 replies to this topic

#1 ericmw

ericmw

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:12:12 PM

Posted 11 April 2010 - 06:37 PM

I'm not sure if this is a virus or if I have something else going on. Avast isn't showing I have a virus on the computer. I reset the TCP/IP stack thinking it might have been corrupted but that didn't solve it. I rolled the system back and it was working for a little bit but then after a restart it was back to not being able to log into hotmail, or facebook, or ebay, or a local bank. I also can't update avast. Thats all I've noticed.

Here is the dds text



DDS (Ver_10-03-17.01) - NTFSx86
Run by Epperson at 17:30:25.82 on Sun 04/11/2010
Internet Explorer: 8.0.6001.18904
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3061.1866 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\Explorer.EXE
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\mobsync.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MSN\Toolbar\3.0.1203.0\msntask.exe
C:\Program Files\HP\Digital Imaging\smart web printing\hpswp_clipbook.exe
c:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Epperson\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uDefault_Page_URL = hxxp://www.msn.com
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Presario&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Presario&pf=laptop
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" update "software\cyberlink\youcam\1.0"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [<NO NAME>]
mRun: [AT&T Communication Manager] "c:\program files\at&t\communication manager\ATTCM.exe" -a
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\users\epperson\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
LSP: bmnet.dll
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-4-9 162512]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-4-9 19024]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2010-4-9 51792]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-4-9 40384]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-4-9 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-4-9 40384]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
S3 ATTRcAppSvc;AT&T RcAppSvc;c:\program files\at&t\communication manager\RcAppSvc.exe [2009-10-9 121416]
S3 CAATT;AT&T Con App Svc;c:\program files\at&t\communication manager\ConAppsSvc.exe [2009-10-9 125512]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 SWNC8U56;Sierra Wireless MUX NDIS Driver (UMTS56);c:\windows\system32\drivers\swnc8u56.sys [2008-8-7 101248]
S3 SWNC8UA3;Sierra Wireless MUX NDIS Driver (UMTSA3);c:\windows\system32\drivers\swnc8ua3.sys [2009-3-31 190080]
S3 SWUMX56;Sierra Wireless USB MUX Driver (UMTS56);c:\windows\system32\drivers\swumx56.sys [2008-8-7 73856]
S3 SWUMXA3;Sierra Wireless USB MUX Driver (UMTSA3);c:\windows\system32\drivers\swumxa3.sys [2009-5-4 148096]

=============== Created Last 30 ================

2010-04-10 19:50:56 0 d-----w- c:\program files\Trend Micro
2010-04-10 19:42:47 0 d-----w- c:\windows\pss
2010-04-10 03:07:13 0 d-----w- c:\program files\iPod
2010-04-10 03:07:08 0 d-----w- c:\programdata\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-04-10 02:55:46 0 d-----w- c:\program files\Bonjour
2010-04-10 02:18:59 51792 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2010-04-09 19:16:26 0 d-----w- c:\programdata\AVG Security Toolbar
2010-04-09 19:15:59 0 d-----w- c:\program files\AVG
2010-04-09 19:15:58 0 d-----w- c:\programdata\avg9
2010-04-06 23:50:02 2883584 ----a-w- c:\windows\ocsetup_install_MicrosoftWindowsPowerShell.etl
2010-04-06 23:49:59 0 d-----w- c:\program files\Microsoft ATS
2010-04-02 20:47:56 0 d-----w- c:\program files\common files\PctelEapPeer Authentication(97)
2010-04-01 19:32:37 65536 --sha-w- c:\users\epperson\ntuser.dat{1734995a-3dc3-11df-84f6-8435d8d5ab80}.TM.blf
2010-04-01 19:32:37 524288 --sha-w- c:\users\epperson\ntuser.dat{1734995a-3dc3-11df-84f6-8435d8d5ab80}.TMContainer00000000000000000002.regtrans-ms
2010-04-01 19:32:37 524288 --sha-w- c:\users\epperson\ntuser.dat{1734995a-3dc3-11df-84f6-8435d8d5ab80}.TMContainer00000000000000000001.regtrans-ms
2010-03-18 02:53:42 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-03-18 02:53:42 69632 ----a-w- c:\windows\system32\QuickTime.qts

==================== Find3M ====================

2010-04-10 02:56:39 86016 ----a-w- c:\windows\inf\infpub.dat
2010-04-10 02:56:39 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-04-10 02:56:39 143360 ----a-w- c:\windows\inf\infstor.dat
2010-03-03 22:19:00 665600 ----a-w- c:\windows\inf\drvindex.dat
2010-03-03 22:18:54 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_07_00.Wdf
2010-03-03 22:18:42 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_07_00.Wdf
2010-03-03 15:23:37 37665 ----a-w- c:\windows\fonts\GlobalUserInterface.CompositeFont
2010-02-24 15:16:06 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-02-23 06:39:13 916480 ----a-w- c:\windows\system32\wininet.dll
2010-02-23 06:33:45 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-02-23 06:33:45 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-02-23 04:55:36 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-02-22 20:20:06 23090 ----a-w- c:\windows\hpqins15.dat
2010-02-20 23:06:41 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-02-20 23:05:14 30720 ----a-w- c:\windows\system32\httpapi.dll
2010-02-20 20:53:34 411648 ----a-w- c:\windows\system32\drivers\http.sys
2010-02-12 16:46:14 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-02-12 16:46:14 107808 ----a-w- c:\windows\system32\dns-sd.exe
2010-01-25 12:00:35 471552 ----a-w- c:\windows\system32\secproc_isv.dll
2010-01-25 12:00:35 152576 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-01-25 12:00:35 152064 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-01-25 12:00:22 471552 ----a-w- c:\windows\system32\secproc.dll
2010-01-25 11:58:52 332288 ----a-w- c:\windows\system32\msdrm.dll
2010-01-25 08:21:20 526336 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-01-25 08:21:20 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-01-25 08:21:18 518144 ----a-w- c:\windows\system32\RMActivate.exe
2010-01-25 08:21:18 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-01-23 09:26:13 2048 ----a-w- c:\windows\system32\tzres.dll
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-04-21 01:17:03 245760 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-10-14 23:52:00 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat

============= FINISH: 17:31:41.37 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 Shannon2012

Shannon2012

  • Security Colleague
  • 3,657 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:North Carolina, USA
  • Local time:01:12 PM

Posted 15 April 2010 - 11:56 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 ericmw

ericmw
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:12:12 PM

Posted 15 April 2010 - 12:18 PM

I was able to recover the system yesterday. Please go ahead and close this thread.

#4 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:12 PM

Posted 15 April 2010 - 12:51 PM

Since this topic appears to be resolved, I will now close it.
If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.

Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users