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Help- something is wrong and I cant figure it out


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#1 TheComedian

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Posted 11 April 2010 - 11:26 AM

I came home from work the other day and discovered I was infected with all sorts of malware and viruses. I downloaded Avast! and after many pre-boot scans I thought I finally destroyed everything. I still get some strange random software issues though that Avast! isnt saying is anything of note.

In particular I've had a generic win32 application crash, and more frequently, microsoft development environment keeps opening and crashing randomly- the file mdm.exe seems to be it but nothing says that its a virus file or anything of the sort.

can someone help me out? im not sure what to think at this point. I'll gladly post whatever logs are needed.

thanks

Edited by Orange Blossom, 11 April 2010 - 01:43 PM.
Move to AII as no logs posted. ~ OB


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#2 TheComedian

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Posted 11 April 2010 - 04:35 PM

any ideas anyone? what can i do/what logs can I post to help someone make the determination as to my possible infection?

#3 boopme

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Posted 11 April 2010 - 04:38 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 TheComedian

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Posted 11 April 2010 - 04:54 PM

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3978

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

4/11/2010 4:49:26 PM
mbam-log-2010-04-11 (16-49-26).txt

Scan type: Quick scan
Objects scanned: 142525
Time elapsed: 6 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BITS\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemRoot%\System32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wuauserv\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemRoot%\System32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by TheComedian, 11 April 2010 - 05:07 PM.


#5 TheComedian

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Posted 11 April 2010 - 05:12 PM

FYI i had to post the above post from my laptop- everytime i would try and type the part of the log that said what was found and deleted it would say "connection reset" in my browser when i hit submit. something is clearly wrong.

#6 TheComedian

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Posted 11 April 2010 - 06:50 PM

nothing has happened for a while but im sure if i reboot things will start crashing again. MBAM and AVAST dont see anything wrong right now but I know something is...

#7 boopme

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Posted 11 April 2010 - 07:19 PM

List's do a safe Mode scan.
Windows Safe Mode is a way of booting up your Windows operating system in order to run administrative and diagnostic tasks on your installation. When you boot into Safe Mode the operating system only loads the bare minimum of software that is required for the operating system to work. This mode of operating is designed to let you troubleshoot and run diagnostics on your computer. Windows Safe Mode loads a basic video drivers so your programs may look different than normal.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 TheComedian

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Posted 12 April 2010 - 06:27 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/12/2010 at 01:55 AM

Application Version : 4.35.1002

Core Rules Database Version : 4793
Trace Rules Database Version: 2605

Scan type : Complete Scan
Total Scan Time : 06:00:00

Memory items scanned : 240
Memory threats detected : 0
Registry items scanned : 7388
Registry threats detected : 0
File items scanned : 145909
File threats detected : 1

Application.PowerReg Scheduler
C:\PROGRAM FILES\MICROSOFT ANTISPYWARE\QUARANTINE\E89CEEE5-A86D-47FF-9D21-69EA19\87A038D5-8FED-44EF-94CB-334070


in the options i ONLY had the three items selected that you included in the instructions. is that OK?

#9 boopme

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Posted 12 April 2010 - 11:51 AM

That's OK, Now do an online scan and tell me how it's doing.

ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 TheComedian

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Posted 13 April 2010 - 06:18 AM

Here is what the latest online scan gave me-

C:\Documents and Settings\Ben\My Documents\rezhacker\AIM 5.5.3595.exe Win32/Adware.WBug.A application deleted - quarantined
C:\Program Files\AIM\Sysfiles\WxBug.EXE Win32/Adware.WBug.A application deleted - quarantined
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP2418\A0145089.EXE Win32/Adware.WBug.A application deleted - quarantined

#11 boopme

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Posted 13 April 2010 - 09:07 AM

Hello, are you still having the first issues? Mdm.exe is the Machine Debug Manager, which is used by the Windows NT Option Pack and Microsoft Developer Studio to provide application debugging.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 TheComedian

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Posted 13 April 2010 - 04:40 PM

I AM still having the issue- MDM keeps opening randomly and crashing. Sometimes it seems to display random bits of code. I have NO idea where its getting it from or how.

Heres a screenshot attached.

Posted Image

#13 boopme

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Posted 13 April 2010 - 07:15 PM

Ok ,,, repost this last post and your original issue in the XP forum for them to see. Tell them boopme finds this machine clean.. I do not know where to go with this myself. The folks there should know what that is.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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