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BSOD on a new computer


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#1 PODxt

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Posted 11 April 2010 - 10:33 AM

Hi,

I'm having a hard time with my newly built computer, well, almost newly as I only changed the CPU, added 4GB of RAM and a SSD drive to my previous setup which was running on WinXP. I never had a single BSOD on this WinXP system.

System specs:

OS: Windows 7 Home x64 Full retail version.
Age of OS installation: 1 month
CPU: Intel C2Q Q9650 @ 3Ghz
MB: Asus P5K
RAM: 4x 2GB OCZ Reaper PC2-8500 @ 1066Mhz
GC: Asus EN8500GT 512MB DDR2 Silent Magic
SSD: OCZ Vertex Turbo 60GB 1.5 FW (SYSTEM)
HD: 2x Seagate 500GB
PSU: Antec 500W (from Antec Sonata III case)


Since I installed Win7 I'm having multiple random BSOD, system crashes, freezes and auto reboot. I ran memtests for hours and nothing came up.

I really need to solve this as this is my workstation and I need it to be rock stable.

I was ready to buy a new Motherboard (Asus P5QL/EPU) as mine (Asus P5K) doesn't seem to be supported by Asus anymore and they only made the MB chipset driver available for Windows 7. But I discovered the following thread talking about the DRIVER VERIFIER:

http://www.techsupportforum.com/2670109-post1.html

I followed the procedure and had a BSOD after sth like 0.5 second. So now that I know that there is a driver problem, what do I do? How can I narrow down my suspect list and identify the culprit?

Thanks in advance for your help!

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#2 computerxpds

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Posted 11 April 2010 - 11:01 AM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#3 PODxt

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Posted 11 April 2010 - 12:18 PM

ccleaner was deleting my dump files so I only have 3 BSOD reports. Some are not logged like when the computer is rebooting by itself or when it freezes.

==================================================
Dump File : 041010-9297-01.dmp
Crash Time : 10/04/2010 01:31:51
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`01ace105
Parameter 3 : fffff880`09ceafe0
Parameter 4 : 00000000`00000000
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+201c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\041010-9297-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 040810-9937-01.dmp
Crash Time : 08/04/2010 19:33:02
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`00edffdf
Parameter 3 : fffff880`94be9cd0
Parameter 4 : 00000000`00000000
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+5cfdf
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\040810-9937-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 031210-9734-01.dmp
Crash Time : 12/03/2010 20:12:36
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\031210-9734-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

#4 computerxpds

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Posted 11 April 2010 - 12:34 PM

you said you ran memtest, did you run it testing each stick of ram individually or all at once?
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#5 PODxt

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Posted 11 April 2010 - 12:57 PM

I ran memtests for each stick of ram.

#6 keyboardNinja

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Posted 11 April 2010 - 01:44 PM

Ehh..since it's a home-built PC, I'm leaning towards hardware incompatibilities. But since you changed OS along with hardware components, it's hard to pin down what the culprit is just by looking at the circumstances.

It could very well be a driver problem, though. Have you updated your drivers?
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#7 PODxt

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Posted 11 April 2010 - 02:14 PM

well, this may be the problem as I only have the chipset driver of my MB (Asus P5K) that was developped for Win 7 64, other drivers weren't. It's very probably a driver problem as my computer is "bluescreen-of-deathing" as soon as I run Driver Verifier.

Edited by PODxt, 11 April 2010 - 02:16 PM.


#8 PODxt

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Posted 13 April 2010 - 06:08 PM

I can't say I found the culprit for sure but I ran many tests with the Windows Driver Verifier and it appears that one cause of the BSOD could be the maudioprofire.sys file ie the driver of my digital audio interface.

[img]http://hfr-rehost.net/http://self/pic/1f0cc825f2ca0a7dae2c9e2064b9fe7785927796.png[/img]

That's a real problem as I'm a composer and I need this card as much as I breathe. Buying another audio interface will be my last resort as I'm currently short on cash. I don't understand why it causes BSOD like this as I never had any problem under WinXP. But it was a different version of the drivers. I checked if there were new drivers on the M-Audio website and it doesn't. The latest drivers are from last December.

I don't really know what to do (if there actually is something to do). If you've got a hunch, please let me know.
Thanks in advance.

#9 cryptodan

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Posted 13 April 2010 - 06:20 PM

Can you install Windows XP on it, and run the Windows 7 Upgrade Advisor?

Also your power supply maybe inadequate.

#10 computerxpds

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Posted 13 April 2010 - 06:26 PM

Cryptodan i think you can run the upgrade advisor on windows 7 i have done it before...
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#11 cryptodan

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Posted 13 April 2010 - 06:37 PM

Cryptodan i think you can run the upgrade advisor on windows 7 i have done it before...



I want to see if there are any hardware issues with all the right drivers installed.

#12 computerxpds

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Posted 13 April 2010 - 06:41 PM

oh ok sorry now i understand what you are doing. Sorry about that. :huh:
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#13 PODxt

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Posted 14 April 2010 - 07:11 PM

Can you install Windows XP on it, and run the Windows 7 Upgrade Advisor?

Also your power supply maybe inadequate.


I just finished to do so and the Windows 7 Upgrade advisor on XP turned out favorable. No incompability was detected.
You think I could get BSOD because 500W is not enough powerful?

#14 hamluis

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Posted 15 April 2010 - 11:06 AM

FWIW: Using Driver Verifier...is kind of like using msconfig to troubleshoot (I went through it once, just for the exercise).

The user is supposed to get BSODs when using DV...and then he/she is supposed to remove suspects one by one...until the BSODs stop. At that point, the previous driver which was removed from the boot process is identified as the culprit.

Using BlueScreenView is more painless, less time-consuming, and will target the problem driver.

Another advantage that BSV has over DV...DV assumes that all drivers are for hardware and that just isn't so. Windows has drivers, software has drivers, firewalls and AV have drivers...

Louis

#15 cryptodan

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Posted 15 April 2010 - 12:52 PM

Can you install Windows XP on it, and run the Windows 7 Upgrade Advisor?

Also your power supply maybe inadequate.


I just finished to do so and the Windows 7 Upgrade advisor on XP turned out favorable. No incompability was detected.
You think I could get BSOD because 500W is not enough powerful?



I would like at either getting a better power supply from the following:

Corsair, OCZ, and PC&P they are about the only power supply companies I recommend.




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