A relative of mine is having problems with her computer. When she turns it on, she gets a pop up saying about how she has X amount of viruses and they're a big threat. When she clicks to fix them/delete them she gets a message saying about how she must pay £49.99 for this service. Whenever she tries to load any programme it just shuts the programme down and pops back up with the she has to pay.
We tried to restore it back to factory settings but trying to do that it just closed it again.
I'm currently studying ICT at A Level, but this is something I can't help her with computer wise. Can anyone help us as we really need it. Thank you.EDIT: Moved to Am I Infected forum, more appropriate ~ Hamluis.
Edited by hamluis, 11 April 2010 - 10:08 AM.