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Unremovables infected system files


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#1 jpostollec

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Posted 10 April 2010 - 12:54 PM

Hello,
My laptop was infected by "Your Protection". I followed the uninstall guide of your website.
But when Malwarebytes' Anti-Malware is removing the infected files, it always requires a reboot in order to remove two of them :
[Files Infected:
C:\WINDOWS\system32\drivers\qsmlu.sys (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\drivers\vjubm.sys (Rootkit.Agent) -> Delete on reboot.]

So i tried to delete these files manually, but it 's impossible. When i click on the "Quarantine" button, there's no file nore message.
When i open my antivirus Norton, a message advertises me that it can't analyse the files.
So i put in quarantine the two files with Norton anti-virus, but i would like to delete them definitly. How can i do ??

Thanks for you help.

Edited by Orange Blossom, 11 April 2010 - 03:01 PM.
Move to AII as no logs posted. ~ OB


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#2 techextreme

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Posted 12 April 2010 - 10:15 AM

Please post your Malwarebytes Log.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.

Edited by techextreme, 12 April 2010 - 10:15 AM.

Techextreme

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-- Seneca




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