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C Drive missing drivers...Help Pease!!


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#1 BKMalik

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Posted 09 April 2010 - 11:39 PM

1. First problem:
My C Drive has lost it's drivers. It's showing in Device manager with a exclamation point. Windows tries and fails to install it on very reboot and it's VERY annoying. I need some help trying to get the drivers to install correctly.

I have already tried installing the NVIDIA All-in-one driver and it didn't work.

Every time that I restart or try to load the drivers from Device Manager properties I get the following error:

There was a problem installing this hardware
ST350064 1AS SCSI Disk Device
An error occurred during the installation of the device
Access is denied.

Some pc info:
--------[ EVEREST Ultimate Edition ]------------------------------------------------------------------------------------

Version EVEREST v5.30.1900
Benchmark Module 2.4.273.0
Homepage [url]http://www.lavalys.com//url
Report Type Report Wizard [ TRIAL VERSION ]
Computer USER-B07F120FFA
Generator user
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP RTM)
Date 2010-04-01
Time 22:51


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Type ACPI Multiprocessor PC
Operating System Microsoft Windows XP Professional
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 8.0.6001.18702 (IE 8.0)
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name USER-B07F120FFA
User Name user
SMTP E-mail Address
Logon Domain [ TRIAL VERSION ]
Date / Time 2010-04-01 / 22:51

Motherboard:
CPU Type QuadCore AMD Phenom X4 9750, 2400 MHz (12 x 200)
Motherboard Name ASRock N68-S (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 2 DDR2 DIMM, Audio, Video, LAN)
Motherboard Chipset nVIDIA nForce 7025-630a, AMD K10
System Memory [ TRIAL VERSION ]
DIMM1: 2 GB DDR2-800 DDR2 SDRAM (6-6-6-18 @ 400 MHz) (5-5-5-15 @ 333 MHz) (4-4-4-12 @ 266 MHz)
DIMM2: [ TRIAL VERSION ]
BIOS Type AMI (07/17/09)
Communication Port Communications Port (COM1)
Communication Port Brother MFC-490CW Remote Setup Port (COM3)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 7025 / NVIDIA nForce 630a (512 MB)
3D Accelerator nVIDIA nForce 7025-630a
Monitor EnVision G19LWk [19" LCD] (J3775CA003179)

Multimedia:
Audio Adapter VIA VT1705 @ nVIDIA nForce 7025-630a (MCP68SE) - High Definition Audio Controller

Storage:
IDE Controller NVIDIA nForce Serial ATA Controller
IDE Controller NVIDIA nForce Serial ATA Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive Brother MFC-490CW USB Device
Disk Drive Seagate FreeAgent USB Device (465 GB, USB)
Disk Drive ST350064 1AS SCSI Disk Device (500 GB, 7200 RPM, SATA-II)
Optical Drive HL-DT-ST DVDRAM GH22NS50 SCSI CdRom Device (DVD+R9:16x, DVD-R9:12x, DVD+RW:22x/8x, DVD-RW:22x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
Optical Drive HL-DT-ST DVDRAM GH22NS50 SCSI CdRom Device (DVD+R9:16x, DVD-R9:12x, DVD+RW:22x/8x, DVD-RW:22x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) [ TRIAL VERSION ]
G: (NTFS) 465.8 GB (397.9 GB free)
Total Size [ TRIAL VERSION ]

Input:
Keyboard PS/2 Keyboard
Mouse Logitech HID-compliant Cordless Trackball
Mouse PS/2 Compatible Mouse

Network:
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 00-19-66-F7-EA-B2
Network Adapter NVIDIA nForce 10/100 Mbps Ethernet (192. [ TRIAL VERSION ])

Peripherals:
Printer Brother MFC-490CW Printer
Printer Brother PC-FAX v.2
Printer Microsoft XPS Document Writer
USB1 Controller nVIDIA nForce 7025-630a (MCP68SE) - OHCI USB 1.1 Controller
USB2 Controller nVIDIA nForce 7025-630a (MCP68SE) - EHCI USB 2.0 Controller
USB Device Brother MFC-490CW Remote Setup Port (COM3)
USB Device Brother MFC-490CW
USB Device Logitech Cordless USB Trackball
USB Device USB Composite Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
USB Device USB Printing Support

DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version P1.50
DMI System Manufacturer To Be Filled By O.E.M.
DMI System Product To Be Filled By O.E.M.
DMI System Version To Be Filled By O.E.M.
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer ASRock
DMI Motherboard Product N68-S
DMI Motherboard Version
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer To Be Filled By O.E.M.
DMI Chassis Version To Be Filled By O.E.M.
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case
DMI Total / Free Memory Sockets 2 / 0

2. Second problem:
Both of my dvd drives are malfunctioning. As soon as I insert a disk the file window pops up. Neither one of them will determine what type of disk is inserted (no application icons will show up when a disk is inserted), and when I double click on the inserted drive it goes straight to the explorer file window and won't open in the correct application. I've already cleared the filters. I've also tried to link the cd and dvd types plus all of the audio and video extensions to the right applications in the file types tab but I can't get this problem corrected.

I have uninstalled both drives and let the drivers reload also, no change.

I use Kaspersky IS full paid version and free Malwarebytes . Ran Malwarebytes today and deleted five objects, I had not run it since the problems started but no change after cleanup. Should I run Combofix as well?

Edited by BKMalik, 10 April 2010 - 12:55 AM.


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#2 hamluis

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Posted 10 April 2010 - 08:10 AM

<<...OS Service Pack [ TRIAL VERSION ]>>

AFAIK, the trial version of XP Pro is outdated.

From within your install, go Start/Run...type msinfo32 and hit Enter.

Make that window full screen, take a screenshot (using the Print Screen key).

You can modify the screenshot (reduce the size, using any image editor) and post same as an attachment, please.

Louis

#3 BKMalik

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Posted 15 April 2010 - 07:43 PM

Screen shot attached as requested.

Attached Files



#4 hamluis

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Posted 15 April 2010 - 08:51 PM

Sorry, but it appears to me that you have an illegal install of XP.

I think that's your problem...users don't seem to realize that any program that has been doctored...may contain malware of just about any sort.

See http://www.bleepingcomputer.com/boardrules.php, scroll down to the paragraph beginning "No subject matter...."

"No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences."

If you believe that I'm incorrect in my perspective, feel free to send me a PM and tell me why/how I am incorrect.

I am closing this post to prevent further discussion/misinterpretation.

Louis

Edited by hamluis, 15 April 2010 - 08:52 PM.


#5 hamluis

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Posted 16 April 2010 - 08:19 AM

Reopening topic, based on premise that data reflected by Everest is inaccurate in depicting legitimate XP install. The data reflected by msinfo32 somewhat refutes the Everest data.

Louis

#6 DeathStalker

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Posted 16 April 2010 - 08:54 AM

I am weak in XP, (lol I started learning to do more than point and click when I got Vista), but does the system file check (SFC Scannow) work in XP without the install disc? If so, wouldn't it tell us which DLL's are missing and attempt to replace them? If it would work, I don't know how to tell the OP how to do it in XP......... :thumbsup:

EDIT: Or perhaps running the Windows Error check utility on the drive first.........

Edited by DeathStalker, 16 April 2010 - 08:56 AM.


#7 hamluis

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Posted 16 April 2010 - 10:02 AM

I agree with DeathStalker :thumbsup:.

I would:

a. Run the chkdsk /r command on XP. Start/Run...type chkdsk /r and hit Enter. Type Y in response to onscreen query and hit Enter. Reboot the system...the command will execute and then boot into XP when finished checking.

b. Run either the sfc /scannow command or do a repair install of XP.

This will only address problems which have to do with XP...it won't overcome malware problems or hardware problems of any sort.

The problems with your optical drives...may be hardware, rather than driver issues. Hardware includes connections, cables, and the drives themselves.

The drivers for all optical drives are installed automatically by XP.

Suspected/actual malware problems are, IMO, best resolved by the efforts of the folks volunteering in the BC Am I Infected Forum, http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/. They will suggest/advise steps to take to determine/nullify malware situations. If you post there, please read and follow all admin rules/procedures suggested.

And...please do not post in both the XP forum and one of our malware forums at the same time. Advice/suggestions provided in one...may undermine successful efforts of the other.

For the moment, I suggest sticking with this forum.

Device Manager Indications Of Problems

Louis

#8 BKMalik

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Posted 16 April 2010 - 10:06 AM

I am weak in XP, (lol I started learning to do more than point and click when I got Vista), but does the system file check (SFC Scannow) work in XP without the install disc? If so, wouldn't it tell us which DLL's are missing and attempt to replace them? If it would work, I don't know how to tell the OP how to do it in XP......... :thumbsup:

EDIT: Or perhaps running the Windows Error check utility on the drive first.........


Thanks for the reply DeathStalker. I can't run Scannow on my pc w/o the install disc, and even then it didn't fix anything. Error Check didn't help either.

#9 DeathStalker

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Posted 16 April 2010 - 11:10 AM

Sorry none of that worked for you. I can't help you out any more than that. I have a similar issue that I was unable to solve on my own computer (with Vista though). I got crazy one night with the Revo uninstaller going through my HDD like the wrath of God axing programs I didn't want anymore. Somewhere along the way I got sloppy and let it axe my drivers lol. Mine was a little worse. Even though I can "see" it in the BIOS, I get "Operating system not found," when i tried to access it. I couldn't even do a repair install with my Vista disc. Luckily I have another Velociraptor so I reloaded Vista on it. The "dead' one is still in my computer but when I click on it, it shows up as zero GB's available or used in properties. I've been using EASUS partition manager to snag important things off it when I want them (like my Call of Duty multi player profiles). I'm using it as an opportunity to learn how to recover stuff off a dead drive. When I'm done I'll reformat it and do something with it. Maybe use it in another build :thumbsup:.

Whoops. Sorry to be so long winded. LOL a short, "That's all I know to tell you to do," would have worked.......... hopefully someone else will be able to come up with something and I can learn from them too.

#10 BKMalik

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Posted 16 April 2010 - 06:36 PM

DeathStalker, thanks for the info.

#11 cryptodan

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Posted 16 April 2010 - 06:47 PM

Download These: nForce 630a 7050 Chipset Drivers.

#12 BKMalik

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Posted 16 April 2010 - 06:52 PM

I agree with DeathStalker :thumbsup:.

I would:

a. Run the chkdsk /r command on XP. Start/Run...type chkdsk /r and hit Enter. Type Y in response to onscreen query and hit Enter. Reboot the system...the command will execute and then boot into XP when finished checking.

b. Run either the sfc /scannow command or do a repair install of XP.

This will only address problems which have to do with XP...it won't overcome malware problems or hardware problems of any sort.

The problems with your optical drives...may be hardware, rather than driver issues. Hardware includes connections, cables, and the drives themselves.

The drivers for all optical drives are installed automatically by XP.

Suspected/actual malware problems are, IMO, best resolved by the efforts of the folks volunteering in the BC Am I Infected Forum, http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/. They will suggest/advise steps to take to determine/nullify malware situations. If you post there, please read and follow all admin rules/procedures suggested.

And...please do not post in both the XP forum and one of our malware forums at the same time. Advice/suggestions provided in one...may undermine successful efforts of the other.

For the moment, I suggest sticking with this forum.

Device Manager Indications Of Problems

Louis


As I said I have already used various malware and adware scanners and my Hijack This log is now clean but the problems won't go away. And as I said also I have already run SFC/scannow and chkdsk /r with no change in either of the problems. I don't see how it could be a hardware problem on the DVD drives. Both drives will play and write discs, they just won't diplay that a disc is inserted or link to any applications on double click. Do you think that a repair install could help in my situation?

#13 hamluis

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Posted 17 April 2010 - 10:52 AM

Well, as anyone can see, I have no clue :thumbsup:.

Many times, the only way to find out if something will resolve a computer situation...is to try that.

Before doing such...I would check Event Viewer for possible clues regarding any drive problems or anything indicating an ATAPI problem.

<<Both drives will play and write discs, they just won't diplay that a disc is inserted or link to any applications on double click.>>

I'm not sure what you mean...by either of those.

How does a drive...link to applications? When I double-click my optical drives, all they do is reflect the contents of the drive. If nothing is in the drive, I get a blank screen...if a disk is in the drive, I see the contents of the disk, same as I would by electing explorer view for the drive.

If you are referring to the AutoPlay feature...that's controlled by right-click on the drive, selecting Properties and making your individual choice.

<<My C Drive has lost it's drivers. It's showing in Device manager with a exclamation point.>>

Are you saying that has now been resolved?

<<Every time that I restart or try to load the drivers from Device Manager properties I get the following error: There was a problem installing this hardware
ST350064 1AS SCSI Disk Device. An error occurred during the installation of the device. Access is denied.>>

Link from Seagate Website

Did you do as suggested?

Is this still a problem?

http://forums.seagate.com/stx/board/messag...thread.id=10810

As for the unofficial "solution" offered...I don't believe in doing anything with a hard drive...that involves such activity by a user. I'm no technician of any sort, but...a hard drive either works properly or is replaced, in my world.

FWIW: Hard drive situations...can adversely impact any system function, since all data and system files reside on the hard drive.

Louis

Perhaps someone else can comment on this Seagate drive problem, I have no clue.

Edited by hamluis, 17 April 2010 - 10:54 AM.





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