Posted 09 April 2010 - 10:30 PM
I bought two Toshiba L300, 1 for Son and 1 for Grand daughter. On both I down loaded recovery partition to DVD discs. There is also a restore disc with XP on it.
My Sons laptop when boots up, gives me the option of Launch Startup Repair (recommended) or Start Windows normally. Taking recommended option first, the Laptop boots up, you see the Toshiba Window with the option at the bottom, F2 for Setup Utility and F12 go to Boot Manager, the laptop then startes "loading files", after that you get a small Micro Soft window middle bottom of screen showing bars runing across it. after that the screen goes blank (black grey with back light showing) and hard disc LED is alluminated for a period of time and then goes off with no change to screen apart for the pointing device arrows displaying, and responds to movement of fingers on touch pad.
Start Windows Normally, the computer boots up, you see the Toshiba screen and then goes straight to the Micro Soft window bottom middle of screen, once that goes, the Laptop is in the same state as above.
Common to both situations above, their is no desktop, no response to the Windows key on the keyboard, and there is no action bar at the bottom in other words no way of getting to the files.
It will respond to F8 for Safe Start, Select Safe Mode and you see a list of drive files pass through on the screen and then halts asking you "Please wait" the LED for the hard disc is alluminated, it the goes back to "Launch Startup Repair" and terminates exactly the same as above.
In Safe Mode again select Last Known Good Configuration (advanced) finishes up as above, again. The other option on the Saf Mode screen I do not know how to use them so they have not been tried.
The F2 and F12 respond meaning I can get into the Setup Utility and Boot Manager, but once I exit, irrespective of what I have done the Laptop ends back in the situation as described above, a black screen.
The two discs I burnt from the recovery partition contain files on them, verified on a good machine and the two recovery discs with XP also have files on them. All four disc will not respond on the internal DVD drive or an external DVD drive.
I have contacted Toshiba for a recovery disc, which I suspect will not respond when placed in the DVD drive.
I have tried Rkill and Malwarebytes to no avail. There is no search box to type %UserProfile%\desktop in an attempt to see the desk top.
I suspect that my hard disc is hidden by malware such has Vista tools, which my Granddaughter had but I managed to remove it.
Can anyone suggest a possible solution. There is some data on the hard disc but I am prepared to lose that if I can get at the problem.
Thanking you in anticipation